Ob Cia 3

ORGANISATIONAL BEHAVIOUR
CIA-III
2023615 JITVAN MAKKAR

2023616 K S SRI SANGAMESHWARAN
2023648 ANANYA CHANDWANI
2023667 NARA SRUJANA RANI
2023682 THERESA KOCHUMAN
2023690 SAI TEZITHA YENNAGARI
INTERVIEWEE AND HIS FIRM:
Interviewee: Nitin Jain

Designation: sr. general manager
Mr. Nitin Jain is a very talented and hardworking manager in the vaccine department which
helped us get the vaccine on time and also managed a team over 160 employees in such
pressure situations.
Interviewed by: Ananya Chandwani
The firm: Zydus Cadila

Zydus Cadila, a leading Indian Pharmaceutical company is a fully integrated, global
healthcare provider. It is headquartered in Ahmedabad, India, and ranks 4th in the Indian
pharmaceutical industry. The group has manufacturing sites and research facilities spread
across five states of Gujarat, Maharashtra, Goa, Himachal Pradesh and Sikkim in India and in
the US and Brazil.
LEADERHIP STYLE: DEMOCRATIC
LEADERSHIP
• The leadership style used by him is democratic.

• Democratic leadership, also known as participative leadership or shared
leadership.
• Democratic leadership is a type of leadership style in which members of
the group take a more participative role in the decision-making process.
• This type of leadership can apply to any organization, from private
businesses to schools to government.
HOW IS HIS LEADERSHIP STYLE EFFECTIVE
• Group members are encouraged to share ideas and opinions, even though the
leader retains the final say over decisions.
• Members of the group feel more engaged in the process.
• Creativity is encouraged and rewarded.
• People used to make the strengths of the employees relevant and irrelevant.
That they should be no conflicts between the subordinates so that they can
work with efficiency
Properties influencing
group dynamics
Status
A socially defined position given to group associates or groups by others.
What is the difference between high status individuals and lower status
people?
High status individuals can handle the conformity pressures than their lower
status individuals.
Status comes with the position like if you are general manager you will have
different set of style in talking to others, junior level manager directly cannot
address to some issues. Are there any differences in your company?
Because of position Only decision making is difference, but everyone in our
company can address the issues and can share their ideas. Larger decisions can
be taken by higher level, but everyone in our company have a right to speak
and express their ideas.
Cohesiveness-
A group with high cohesiveness has high productivity as compared to the less
cohesive group.
How can you encourage the group cohesiveness?
• Giving the opportunity to team members to talk each other
• Create the teams smaller
• Generate the competition with other groups.
• Appreciate the group work instead of individual work.
• Boost up the agreement with group goals.
When there is a disagreement in a group the better idea is to give them an open
environment to express their point of view and understand what is his belief or
path. Give more opportunity for themselves to talk when two members have
conflict. Try to resolve it by explaining them how group dynamics have a
collaborative environment, how much the team work is important and give
them the counselling session such that they clearly get to know what is the
problem and sort it out.
Role
His role is manager. He has a team 160 members who work under him.\
• Role refers how an individual will behave and what work they will do within
a group as a whole.
• It is a method of understanding something with our mind that we see or hear
and have an individual view of how he or she is supposed to respond to a
particular situation.
Norms
What are norms?
The tolerable standard of behaviour in a group that are shared by group’s
members. There are different norms. They are performance norm, how the job
should be get done, what traditions are appropriate, appearance norms, social
arrangement norms, resource allocation norms.
What are team norms to be followed in workplace?

• Being honest to each other.
• Being open minded
• Give and take respect
• Listen and give each other opportunity to speak
Size
Size means the number of people working in a group hence there
can be large, medium or small groups. The group managed by Mr.
Nitin Jain can be considered large. With large group there comes
the problem of social loafing wherein some members of the
group tend to work less than what they would work individually.
He mentioned many times in his interview about recognizing and
appreciating those who perform well so they are not
demotivated by the size of the group and reduced efforts of
some members. This happens when task of organization is group
oriented or when managers use collective work situations. He
also talked about motivation of each member hence to prevent
this in OB.
Diversity
It refers to the degree by which the group members are similar and
different from one another. Diversity has both its costs and benefits
in OB.
In reference to the interview there is lack of gender diversity in the
organization with only 30% female employees in the sales division.
Women are yet to be given a comfortable environment so that they
can manage their home and their personal life specially in the
pharmaceutical industry. Cultural diversity is very well managed
and there are no cultural conflicts in the firm.
How do you approach a problem:
• He believes that conflict management is a broad topic. He gives

everyone an open environment to speak their mind since 90%
of conflict can be managed when someone hear both ends of
the conflict with an open mind.
• Then he asses whether it is a belief vs fact situation. He thinks
when there is a conflict between two members, they should be
given more and more opportunities to talk to each other and
the moment a senior is involved the matter escalates a lot
more than required sometimes.
• A manager should work silently towards making peace
between the two. It will be challenging but this is what a true
manager has to do. He has to nullify the bottleneck situation in
order to create a positive environment in the group.

PRACTICES THAT CREATE POSITIVE
ENVIRONMENT IN THE ORGANISATION
Friendly and safe environment:

There is not anything more harmfulness in an expert climate. It stifles innovative
ideas and inhibits collaboration. Creating a safe
work environment means eliminating negative personalities and respecting every idea –
regardless of whether it is from an intern or a senior colleague. Leading with honesty,
integrity and vulnerability can help employees feel safe.

Improve communication:
Bad communication is a foundation of countless issues in organization. At the point
when individuals do not have a clue what is anticipated from them or what
the organization's course is, and leads to struggle and withdraw, also when there is lack
of communication there can be errors in the work. By proper utilization of innovative
apparatuses to setting up feedback mechanisms and practicing conflict resolution can
improve communication.

Transparency:
• Engaging employees can put their full selves into the
achievement of the organization, and they deserve
leadership trust. By promoting transparency and open
communication between office heads, the executives, and
colleagues, helps to create positive work culture where
employees feel heard and valued.
• Promote diversity and inclusivity: Create a positive,
inclusive workplace culture by welcoming individuals
from all backgrounds and celebrating the
differences. Encourage employees to share their thoughts
with the rest of the team and promote inclusive
contribution for diversity.
CONTRIBUTION BY EACH MEMBER:
2023615 JITVAN MAKKAR- content

2023616 K S SRI SANGAMESHWARAN – ppt making
2023648 ANANYA CHANDWANI – content, editing and interview
2023667 NARA SRUJANA RANI – content
2023682 THERESA KOCHUMAN- content
2023690 SAI TEZITHA YENNAGARI – content

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ORGANISATIONAL BEHAVIOUR

2023615 JITVAN MAKKAR

Interviewee: Nitin Jain

The firm: Zydus Cadila

• The leadership style used by him is democratic.

What are team norms to be followed in workplace?

• He believes that conflict management is a broad topic. He gives

Friendly and safe environment:

2023615 JITVAN MAKKAR- content

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