IT in Business: Instructor: Hifza Afzal

IT in Business
Instructor: Hifza Afzal

 IT infrastructure management is an eﬀective means to drive
business transformation. CIOs and business leaders are
proactively seeking new, eﬃcient methodologies and adopting
responsive systems and processes to bridge the gap between
operations and business.
IT infrastructure
 The term IT infrastructure is defined as a combined set of
hardware, software, networks, facilities, etc. (including all of the
information technology related equipment) used to develop, test,
deliver, monitor, control, or support IT services.
 Switching
 Routers
IT infrastructure  Firewall
components  Servers
 People
 The term infrastructure describes the structures required for the
operation of a physical facility or business operation. As
mentioned earlier, infrastructure management has evolved to
include the true backbone of business, technology. This is referred
to as IT infrastructure management.
IT infrastructure  The purpose of IT infrastructure management is to provide
management structure and control of the functions responsible for diverse
technical operations which generally involve hardware, software,
and networking in both physical and virtual environments. The
main goal is to minimize downtime and maintain business
productivity.
 Asset lifecycle
 Capacity monitoring/planning
 Storage
 Network utilization
 Availability
 Energy consumption
IT infrastructure  Environmental issues
management  Facilities (including data center infrastructure management)

 Physical and virtual assets
responsibilities  Wireless and wired network operations
 Hardware
 Software
 Security (malware/virus protection)
 Mobile connectivity
 Maintenance/service updates
 The services that the IT infrastructure management team delivers
are typically behind the scenes. They maintain the technology that
supports the daily operations, such as Internet, email, and data
accessibility. The team relies heavily on real or near real-time
management and monitoring solutions in order to maintain
productivity.
IT infrastructure
management
 The benefits of IT infrastructure management solutions all stem
from the ease of operation, clarity of information and reporting,
and cost savings. Behavior that supports these outcomes include:
 Rapid response to changing and disruptive conditions
 Flexible and agile procedures that lead to proactive (rather than
Benefits of IT reactive) management strategies
infrastrucure  Automated work reduces labor, costs, and impactful events and
incidents, allows better capacity planning, centralizes information,
management and provides near real-time information and reporting
 Streamlined day-to-day functions and operations
 Improved customer satisfaction and overall performance
 Reduced downtime by accelerating deployments and decreasing
repair time
 The solutions available today focus on multipurpose functionality to
support homogeneous or heterogeneous business environments.
Therefore, they stress features like ease of deployment and use,
instant insight and views, and predictive proactive monitoring.
 Before choosing a solution, IT management staff must first define
the services, controls, and reporting that are both required and
desired to enhance operations - before calling in vendors for
Choosing the right demonstrations.
 Infrastructure lifecycle management (the lifecycle of an infrastructure
IT infrastructure asset from planning, through operation, and disposal or end-of-life)
management  Network monitoring of the entire infrastructure, including routers,
solution switches, VPNs, firewalls, appliances, etc.

 Resource allocation
 Trend analysis and reporting across multiple data sources
 Threshold value alerting, triggers, and remediation
 Ability to “self-learn” Heterogeneous environment support, including
virtual and cloud
 Network security functions
 Automation
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IT in Business: Instructor: Hifza Afzal

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IT in Business

Instructor: Hifza Afzal

IT infrastructure  Environmental issues

management  Facilities (including data center infrastructure management)

solution switches, VPNs, firewalls, appliances, etc.

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