HR Om11 ch06
HR Om11 ch06
HR Om11 ch06
PowerPoint slides by
Dr. Drs. Sunarno Handoyo. SH. SPd. MM
Improved Increased
Quality Profits
Reduced Costs via
• Increased productivity
• Lower rework and scrap costs
• Lower warranty costs
CATEGORIES POINTS
Leadership 120
Strategic Planning 85
Customer Focus 85
Measurement, Analysis, and Knowledge 90
Management
Workforce Focus 85
Operations Focus 85
Results 450
Internal Failure
Quality Improvement
A Japanese character
that symbolizes a
broader dimension than
quality, a deeper process
than education, and a
more perfect method
than persistence
4. Act 1. Plan
Implement Identify the
the plan, pattern and
document make a plan
3. Check 2. Do
Is the plan Test the
working? plan
improvement
6
► A strategy
► A discipline – DMAIC
► A set of 7 tools
Hour
Defect 1 2 3 4 5 6 7 8
A /// / / / / /// /
B // / / / // ///
C / // // ////
Figure 6.6
Absenteeism
Figure 6.6
Manpower Machinery
Figure 6.6
Percent
A B C D E
Figure 6.6
Figure 6.6
Target value
Time
Figure 6.6
Machine
Manpower (hoop &
(shooter) Figure 6.7
backboard)
Cumulative percent
– 72
50 –
40 –
Number of
30 – occurrences
20 –
12
10 –
4 3 2
0 –
Room svc Check-in Pool hours Minibar Misc.
72% 16% 5% 4% 3%
Causes and percent of the total
8
80%
1 2 3 4 5 6 7 11
9 10
20%
Game number