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  • HP Z2 SFF G4 Workstation - Support and Service: July 2018

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    Luhtfi F Fauzi N
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    The document provides an overview and summary of the new HP Z2 SFF G4 Workstation. It describes the key new features including updated design, Intel 8th generation processors, DDR4-2667 memory, USB-C ports, flexible I/O ports, and Intel CNVi wireless LAN support. It also lists the new software features such as HP Sure Recover for OS recovery and HP Remote Graphics. The document provides exterior photos of the workstation and compares it to the previous Z240 model. Finally, it discusses support and service resources available for the new workstation.

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    HP_Z2_SFF_G4_Workstation_xSupport_and_Service

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    The document provides an overview and summary of the new HP Z2 SFF G4 Workstation. It describes the key new features including updated design, Intel 8th generation processors, DDR4-2667 memory, USB-C ports, flexible I/O ports, and Intel CNVi wireless LAN support. It also lists the new software features such as HP Sure Recover for OS recovery and HP Remote Graphics. The document provides exterior photos of the workstation and compares it to the previous Z240 model. Finally, it discusses support and service resources available for the new workstation.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    169 views29 pages

    HP Z2 SFF G4 Workstation - Support and Service: July 2018

    Uploaded by

    Luhtfi F Fauzi N
    The document provides an overview and summary of the new HP Z2 SFF G4 Workstation. It describes the key new features including updated design, Intel 8th generation processors, DDR4-2667 memory, USB-C ports, flexible I/O ports, and Intel CNVi wireless LAN support. It also lists the new software features such as HP Sure Recover for OS recovery and HP Remote Graphics. The document provides exterior photos of the workstation and compares it to the previous Z240 model. Finally, it discusses support and service resources available for the new workstation.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 29

    HP Z2 SFF G4

    Workstation –
    Support and Service
    July 2018
    Information included with this training

    URL links

    Slide notes

    Attachments

    Course resources
    What you will learn

    Describe key new features

    Identify exterior components

    Describe new technologies and software

    List support and service resources

    Describe product service considerations


    Consider this

    The new Z2 SFF G4 Workstation is the


    follow-on to the Z240 SFF Workstation.
    What do you think customers might want to
    know about the new features and
    performance of this new model?
    What’s new?
    Key new features

    Updated design ID

    Intel 8th Generation Coffee Lake-S, Xeon E-21XX

    DDR4-2667 memory
    USB-C port options

    Support for USB 3.1 Gen 2


    Flexible I/O port with options

    Support for Intel CNVi wireless LAN

    Software innovations
    Updated design

    Flex port

    Open-ended slots

    No-load options
    New ports and connectors

    NEW Optional USB-C 3.1 Gen NEW Flexible port options: DisplayPort, HDMI,
    2 charging port USB-C 3.1 Gen 2 w/Alt-DP mode, VGA, LAN

    SML (Extranet for support partners)


    SML (HP Internal)
    USB 3.1 Gen 2

    USB charging Supports up to 2.1A of charging current to charge


    peripheral devices
    Open-ended PCIe slots

    • 2 PCIe x4(1) open-ended slots


    • Half-length, half-height
    • Can accommodate physically longer cards
    • Supports only 1 signal lane
    Intel CNVi wireless LAN

    M.2 module Intel processor

    RF transmitter and Integrated wireless IP


    receivers functions
    Product tour
    Exterior walkaround - front

    1. Power button
    2. Microphone/headphone combo
    3. USB-A 3.1 Gen 1
    4. USB-A 3.1 Gen 1 charging
    5. NEW USB-C 3.1 Gen 2 charging (optional )
    6. SD card reader (optional)
    7. External/internal shared 3.5" bay
    8. Slim ODD bay

    SML (Extranet for support partners)


    SML (HP Internal)
    Exterior walkaround - rear

    1. WLAN antenna (optional) 6. RJ-45 WLAN


    2. Audio in/Audio out 7. (2) USB-A 2.0
    3. (2) DisplayPort (DP 1.2) 8. (4) USB-A 3.1 Gen 1
    4. NEW Flex I/O module (optional) 9. PS/2 kbd/mouse (optional)
    5. Serial port (optional) 10. Serial port (optional)
    Flex port

    DisplayPort HDMI USB-C 3.1 Gen 2 w/Alt-DP mode

    VGA LAN
    Easy access dust filter
    Model comparison – key features
    Feature HP Z2 SFF G4 Workstation HP Z240 SFF Workstation

    Design

    Processor Intel 8th Generation Coffee Lake-S Intel 7th Generation Skylake
    Intel Xeon E-21XX Intel Xeon E3-12xx v5
    Memory DDR4-2666 DDR4-2300
    M.2 slots Two One
    WLAN M.2 WLAN or CNVi WLAN options M.2 WLAN
    PSU 250 or 310 Watts 200 or 240 Watts
    USB support USB-C 3.1 Gen 2 USB-A
    USB-A
    Other Flex I/O port with options N/A
    Easy-access dust filter Dust filter not easy-access
    Software
    Software applications

    • Windows 10 Professional
    • Red Hat Enterprise Linux
    Operating system

    • HP PC Hardware Diagnostics UEFI


    HP Utility apps • NEW HP Sure Recover
    • HP Remote Graphics Software

    • Sobey Video Editing


    (select models)
    • MS Office Home and
    Productivity
    Business 2016 (Japan)
    New software: HP Sure Recover
    Enabled by default –or – F11 at boot –or – configure to trigger automatically

    • OS recovery solution built into the BIOS


    • Fully recovers HP OS image from a wired network
    connection
    • Quickly reimage devices without calling IT
    • Supports customer images hosted on internal private
    networks
    • Managed either locally or remotely

    HP Sure Recover Technical white paper


    HP Sure Recover – BIOS settings
    HP Sure Recover – Support

    I’m getting an F2 hard drive error on screen What is required for me to reimage using Sure
    Recover?
    • Because HP Sure Recover is network based
    image recovery, all that is required is a physical
    internet connection – no additional external
    media is needed.

    • If HP Sure Recover is set up, it is recovering the


    image. Can I use either a wired or wireless network
    connection?
    • No, HP Sure Recover currently does not
    Can HP Sure Recover restore my data? support wireless networks.
    • No, reimaging a PC removes all files and personal
    data. Be sure to back up all data before recovery.

    HP Sure Recover Technical white paper


    Support and Service
    Diagnostics

    HP PC Hardware Diagnostics

    LEDs and beep codes

    HP BIOS Setup Utility

    SML (Extranet for support partners)


    SML (HP Internal)
    Service information

    Service labels
    Support: Remote power-on
    Can I power-on the workstation remotely using the keyboard or mouse?

    Yes, this workstation supports


    remote power-on when the
    keyboard or mouse is connected to
    a USB port.

    Enable the feature in BIOS by


    checking the “Power On from USB
    Ports.”

    You can power-on or wake the


    workstation by tapping the
    keyboard or clicking the mouse.
    Resources
    Resources

    URLs Suggested prerequisite training

    • HP PC Hardware Diagnostics • Supporting the HP Z240 Workstation and the HP Z238


    Microtower Workstation (Course ID 01063865)
    • HP Remote Graphics Software
    • HP Business PCs and Personal Workstations
    • HP Sure Recover: Datasheet, Fundamentals (HP University Course ID 27415)
    Technical white paper
    • HP PC Hardware Diagnostics UEFI
    • HP Part Surfer (HP University ID 00699664, The Consumer Learning
    • HP SML (Extranet for support partners) Place ID 00714566)

    • HP SML (HP Internal)


    Thank you

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