HILTON

HOTEL
PRESENTED BY :
HILTON HOTEL
 5.BHARATH
SRENEVASAN V
1.JERIN JOSE REJI 3.NEERAJAA B &
 INTRODUCTION  CSR INITIATIVES SARASWATHI R
 VALUES  ENVIRONMENT  HOSPITALITY
-IMACT &SERVICES
4.ANJALI
RAMANI 6. MOHAMMED
2.POOJA KUMAR  CULTURE OF HASMIL
 ETHICAL ISSUES INTEGRITY  CONCULSION
 Introduction

 HILTON HOTEL FOUNDER – “Conrad Hilton”

 HILTON HOTEL Was Established in the year of 1919
 HILTON Is The Most Recognized Hotel Corporation
 HILTON Hotels stands as the stylish, forward thinking global
– Leader of Hospitality
 HILTON Worldwide is one of the largest company in the world
 HILTON Worldwide has 3800 hotels with 630000 rooms across 88 countries in 6
continent
 HILTON has a workforce of about 140000
 HILTON Worldwide has 10 different brands of hotels functioning under it

–
Values
Values

 OUR VISION
To Fill The Earth with light & Warmth of hospitality
OUR MISSION
We will be the Permanent Global Hospitality Company – The First Choice of Guest , Team
Members & Owners a like
OUR VALUES
H *HOSPITIALITY- We are passionate about delivering exceptional guests experiences
I *INTEGRITY- We do the Right thing all the Time
L * LEARDERSHIP- We are the Leaders in our Industry
T *TEAMWORK- We are team players in everything in what we do
O * OWNERSHIP- We are the Owners of our actions and decisions
N *NOW - Operates with a sense of urgency and discipline
RECOGNIZED AS ONE OF THE

WORLD’S MOST ETHICAL
COMPANIES
Ethical Issues
MCLEAN, VA - Hilton (NYSE: HLT) has been recognized by one of the most rigorous measures of corporate
ethics for driving positive change in the business community and society, with its inclusion on the list of
the World’s Most Ethical Companies. This is the second consecutive year Hilton has secured a spot on
Ethisphere’s World’s Most Ethical Companies list, honoring companies that demonstrate values-based
leadership, integrity and transparency.
Research shows strong ethical behavior is more important than ever for team members, guests, owners and
communities. According to a 2018 survey of 72,000 Hilton guests, 62 percent said they would switch to a more
expensive brand if a company was in the news for unethical business practices.​
Since Hilton was founded 100 years ago, prioritizing sound ethical business decisions has allowed us to have a
positive impact on billions of lives and thousands of communities across the globe,” said Kristin Campbell,
Executive Vice President and General Counsel, Hilton. “Our team navigates some of the world’s most
challenging ethics questions, from data privacy and protection, to safeguarding our supply chain
and communities. It’s an honor to be recognized for our integrity and values, at a time when the business
environment in which we operate faces more disruption than ever.”​
The accolade is one of many examples of how Hilton’s commitment to its values enables it to spread the light
and warmth of hospitality in positive, meaningful ways, such as creating a supportive workplace culture and
redefining sustainable travel and tourism Ethisphere is a global leader in defining and advancing the standards
of ethical business practices that fuel corporate character, marketplace trust and business success. ​
 HUMAN RIGHTS:
– Respecting Human Rights, As a business of people serving people, respecting human rights is a
core part of our mission. Our human rights strategy is informed by the UN Guiding Principles
for Business and Human Rights. Our commitments and expectations are set out in our Code of
Conduct, Human Rights Principles, and Responsible Sourcing Policy, including the prohibition
of forced labour, bonded labour, child labour, slave labour, human trafficking and recruitment
fees, and the prohibition for any Hilton property, product, or service from being used in any
manner that supports or enables any form of abuse and exploitation.
 COMMUNITY INVESTMENT:
– Investing in our Communities ,As stewards of the destinations in which they operate, they are
committed investing our skills and support to build communities' resilience and growth. As part
of commitment to the local communities that they operate in, they participate in global volunteer
programs, food donation initiatives and disaster relief projects.
 Environmental impact

 ENERGY AND CARBON:

– Addressing Climate Change , They recognize climate change to be a critical threat to our planet, our
communities, and our business, and they’ve made combating it a top business priority. They are
committed to reducing our Scope 1 and 2 carbon intensity by 61% by 2030.They have reduced our
energy use intensity by 26% and our carbon emissions intensity by 36% across our managed hotels
since 2008.They are proud to have been the first major hotel company to set science-based carbon
targets aligned with climate science and the Paris Climate Agreement, and approved by the Science
Based Targets initiative (SBTI).
 WATER:
– Water Stewardship , They are working to drive water stewardship across our value chain, and to make
every drop count in our global operations. They are committed to reducing our water use intensity by
50% by 2030, and implementing 20 context-based water stewardship pilots in areas of top water risk.
They are behind on our water goal: to date They have implemented three context-based water pilots and
they have reduced our water use intensity by 22% across our managed hotels since 2008.
 WASTE:
– Reducing Waste , They are committed to reducing our waste, including food waste, by
50% by 2030. They have also committed to sending zero soap to landfill. They have
reduced our land filled waste by 44% across our managed hotels since 2008. This year
they focused on reducing single use plastics, including continuing our transition to full-
size bath amenity dispensers, and transitioning away from plastic water bottles. They
also continued to roll out our global food waste reduction and soap recycling
programs. 
– 4 RESPONSIBLE SOURCING:
– Driving Responsible Sourcing , with global operations that span 119 countries and
territories, they recognize the immense economic, environmental and social impact they
have on our supply chain.
Goals
 CULTURE OF INTEGRITY
– The reputation of Hilton and each one of our Hotels is the key to our past, present and future
success. As a Hilton member, you are expected to:
 Uphold the highest standards of ethical conduct in every action you take on Hilton’s behalf.
 Know the rules and laws that govern your work and follow them.
 Ask questions and seek guidance when you are uncertain about the right course of action.
 Report issues or concern when they arise.
 Demonstrate the highest standards of integrity – set the right example, and others will follow
your lead.
 Create a culture of compliance and ensure that team members understand that business
results are never more important than acting legally and ethically.
 Discuss ethics and compliance topics with team members and ensure that everyone on your
team completes compliance training and other compliance requirements
 Create an environment where team members are comfortable
 Hilton will take steps to protect the confidentiality of anyone who makes a good faith report
of an actual or suspected violation, to the extent reasonably possible
 At Hilton, we strive to create a culture in which team members can ask questions and raise
concerns without fear of retaliation .
 At Hilton, we take reports of suspected misconduct seriously. We investigate reports as
appropriate , and we maintain confidentiality to the extent possible, consistent with our need
to conduct an investigation.
 Any violation of the laws or policies described in this Code, or other improper and unlawful
conduct , may subject a team member to disciplinary action, up to and including termination
and possibly legal action, subject to applicable law and depending on the circumstances
Hospitality & Service

 HOSPITALITY
 Hospitality is designed to help organization enhance client experience by improving
communication and connections with client’s.
 At Hilton you walk into a gleaming lobby and greeted by smiling receptionist as a warm
welcome.
 They make sure everyone who walks through the door feels valued and appreciated.
 Hilton is one of the largest hospitality companies in the world and growing faster than ever.
 95-year’s history as pioneers in the industry makes us the preferred venue for travellers,
developers, partners and team member alike.
 Creating warm and welcoming environments and effective managing challenging situations.
 TO SERVE : Our modules are based on S.E.R.V.E as principals of hospitality
 Sincere, Empathetic, Respectful, Visible and Engaging everyone time.
 Services
– Whether conducting business, keeping up with a fitness routine or looking to spend quality
time with your family Hilton offers the services you needed.
 For your business convenience:
• Audio/visual equipment rental
• Business center
• Fax
• Meeting room
 The Hilton provide products and services for leisure travellers and business travellers.
 They maximise sales by offering extra services such as bed & breakfast, family fun packages and
conference facilities.
 Hilton also provide guest loyalty program in which frequent customer can accumulate airline miles
and points by staying with various Hilton hotel brands.
 The Hilton also have loyalty skills, which means that if customers stay there for a long period of time,
they can get one night free charge.
 Conclusion

The hotel is said to have spent a fair amount of energy and time for CSR activities which has
definitely impacted it's corporate image and performance positively.
The wide range of services and level hospitality offered clearly points out that they strive to
give their clients a better maybe even the best of best experiences.
 
And it doesn't end there , it's quite amazing how the Hilton is so determined to create a
sustainable tomorrow that they try their best to be ethical and have come up with a set of
measures to achieve their goals but in a sustainable manner. They indeed are concerned of
how the organization's functioning can impact the environment and has seen to it that they
come up with measures to address and even resolve them.
 
They have been keen in doing what's right and have always encouraged every
member who is a part to do so. Their culture of integrity governs the interaction
with guests and business partners, which definitely is a key to the hotel's
success.
 
The project helped us not only in gaining knowledge about how the hotel works
but also made us familiar with organizational environment and procedures. This
entire project was beneficial in its technical and educational aspects.
THANK YOU