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    C It Dev Ops Template Week 4 Draft

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    Urim Uwana
    This document discusses customer value and creating a value stream map to identify how work is performed to create customer value. It recommends identifying all teams involved in creating value and using a value stream map to make their work visible and guide them to better and more quickly create value. It also discusses stakeholders in the value stream, features of an effective value stream map, and creating a dedicated transformation team to lead the change to new ways of working that better adapt to market conditions.

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    C It Dev Ops Template Week 4 Draft

    Uploaded by

    Urim Uwana
    18 views8 pages
    This document discusses customer value and creating a value stream map to identify how work is performed to create customer value. It recommends identifying all teams involved in creating value and using a value stream map to make their work visible and guide them to better and more quickly create value. It also discusses stakeholders in the value stream, features of an effective value stream map, and creating a dedicated transformation team to lead the change to new ways of working that better adapt to market conditions.

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    c It Dev Ops Template Week 4 Draft

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    This document discusses customer value and creating a value stream map to identify how work is performed to create customer value. It recommends identifying all teams involved in creating value and using a value stream map to make their work visible and guide them to better and more quickly create value. It also discusses stakeholders in the value stream, features of an effective value stream map, and creating a dedicated transformation team to lead the change to new ways of working that better adapt to market conditions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    18 views8 pages

    C It Dev Ops Template Week 4 Draft

    Uploaded by

    Urim Uwana
    This document discusses customer value and creating a value stream map to identify how work is performed to create customer value. It recommends identifying all teams involved in creating value and using a value stream map to make their work visible and guide them to better and more quickly create value. It also discusses stakeholders in the value stream, features of an effective value stream map, and creating a dedicated transformation team to lead the change to new ways of working that better adapt to market conditions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 8

    CIT 262: IT

    Management •Andres Reyes


    and DevOps •William
    •David Tabi

    Presentation •Ryan

    Week 4 •German  De Marco


    Chapter 6

    What is Customer value?

    Customer value measures a product or service's worth and compares it to its possible
    alternatives. This determines whether the customer feels like they received enough value
    for the price they paid for the product/service.

    Customer Value as transformation in Operations Teams

    Identifying all the teams required to create customer value, Solve Real Business Problem
    Create a value stream map to make visible all the required As consequence help the business
    work, and Learn in the process and innovate
    Use it to guide the teams in how to better and more quickly
    create value.
    Value Stream - Stakeholders

    Identifying the creators of this value Necessity


    stream

    ● Product owner: the internal voice of the business that defines


    the next set of functionality in the service
    ● Development: the team responsible for developing application
    functionality in the service
    ● QA: the team responsible for ensuring that feedback loops exist
    To proceed they need to gain a concrete
    to ensure the service functions as desired understanding of how work is performed
    ● Operations: the team often responsible for maintaining the
    production environment and helping ensure that required
    service levels are met
    ● Infosec: the team responsible for securing systems and data
    ● Release managers: the people responsible for managing and
    coordinating the production deployment and release processes
    ● Technology executives or value stream manager: in Lean
    literature, someone who is responsible for “ensuring that the
    value stream meets or exceeds the customer [and
    organizational] requirements for the overall value stream, from
    start to finish”
    Value Stream - Features and importance

    ● Repositories: Have repositories to test, develop, programming contribute, give


    and receive feedback and also to make a transparent culture of collaboration.

    ● Documentation: documented in the form of a value


    stream map, prioritize good documentation upside bad releases.

    ● Diagrams: Have quality and meticulous diagrams to represent the infrastructure,


    the applications or maybe communication flow.

    ● Boards with user histories and task: Track the status of the task, the customer
    value influence and the necessity to evaluate changes or priorities

    ● Workshops: Develop internal workshops from release and products.

    ● Process and procedurals to deploy: Builds are integrated, tested in a


    production-like environment, and finally deployed into production, where they
    (ideally) create value for our customer. This process and procedurals are part of a
    CI-CD pipeline.
    Create a value stream map to see the work

    1. Our next step is to gain a concrete understanding of how work is


    performed, documented in the form of a value stream map.

    2. Our goal is not to document every step and associated minutiae, but to
    sufficiently understand the areas in our value stream that are
    jeopardizing our goals of fast flow, short lead times, and reliable
    customer outcomes.
    Create a value stream map to see the work

    ● Each process block should include the lead time and process time for a work item to be processed, as well
    as the %C/A as measured by the downstream consumers of the output.
    CREATING A DEDICATED TRANSFORMATION TEAM

    ● One of the inherent challenges with initiatives such as DevOps transformations is that they are
    inevitably in conflict with ongoing business operations
    ● An organization that has been successful for any extended period of time (years, decades, or even
    centuries) has created mechanisms to perpetuate the practices that made them successful, such as
    product development, order administration, and supply chain operations.

    We often need to change how we work to adapt to


    changing conditions in the marketplace.
    Thank you!

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