Emotional Intelligence: - The Capacity To Be Aware Of, Control, and Express One's

Emotional Intelligence
– the capacity to be aware of, control, and express one's

emotions, and to handle interpersonal relationships
judiciously and empathetically.
Characteristics of Emotional
Intelligence
– Self awareness
People with high EI understand their emotions and they don’t
let their feelings rule them. They know their strengths and
weaknesses, and they work on these areas so they can perform
better.
Intelligence
– Self regulation
This is the ability to control emotions and impulses. People who
self regulate typically don’t allow themselves to become too angry
or jealous, and they don’t make impulsive, careless decisions. They
think before they act.
Intelligence
– Motivation
People with a high EI are willing to defer immediate results for
long-term success. They are highly productive, love a challenge, and
are effective in whatever they do.
Intelligence
– Empathy
This is the ability to identify with and understand the wants,
needs, and viewpoints of those around you. Empathetic people
avoid stereotyping and judging too quickly, and they live their lives
in an open, honest way.
Intelligence
– Social skills
People with strong social skills are typically team players.
Rather than focus on their own success, they help others to
develop and shine. They can manage disputes, are excellent
communicators, and are masters at building and maintaining
relationships.
The Four Components of Emotional
Intelligence
– Self-Awareness
This is how aware you are and how accurately you can assess your
emotions. Most of us are so busy with the daily grind that we rarely
take a step back and think about how we’re responding to situations
and how we come across. The other source of self awareness is
recognizing how others respond to us. This is often challenging
because we tend to see what we want to see. And we tend to avoid
the uncomfortable action of asking others for feedback.
Intelligence
– Self-Management
Self-management is your ability to control your emotions. This component also includes your transparency,
adaptability, achievement, and optimism. A key factor is whether you react or respond to situations. Answer these
questions:
• When you get an irritating email, do you write back right away?
• Do you sometimes find yourself regretting how you handled yourself, wishing that you had been more calm and
poised?
• Do you lose patience or rush others?
If you said yes to any of these questions, you may be in the habit of reacting rather than responding. When you
react, you do what comes naturally, which is going with the emotional part of your brain. When you respond, you
act against what is natural, which is why it is difficult. You engage the rational part of your brain and select the best
response.
Intelligence
– Social Awareness
Your organizational awareness, focus on service, and level of empathy compose
your social awareness. Improve your organizational awareness by fine-tuning your
radar for the emotional climate in groups, and recognizing power dynamics.
Improve your service orientation by fine-tuning your radar for your customers’ or
clients’ needs. Do this by first and foremost, always taking personal responsibility
even when things aren’t going well. Other strategies to enhance your service
orientation include being as available and responsive to your customers as possible,
and coming up with a system to regularly gather feedback.
Intelligence
– Relationship Management
Developing others, serving as an inspiring leader and catalyst for change, collaborating
with a high-performing team, and managing conflict are part of relationship management.
You are high on this characteristic if others perceive you as likeable and you’re able to
work well with diverse groups, even in the face of stress and conflict. As you can imagine,
to do this requires the 3 characteristics we just discussed, plus finesse in dealing with
others.
If you can create and communicate an inspiring vision and help them to do difficult things,
such as embrace change, you are definitely high on this characteristic.

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Emotional Intelligence

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