FACILITIES

MANAGEMEN
T
Facilities Management -
Introduction
The construction industry is diverse. And if you take a course in
Construction Management there are many avenues or opportunities of
employment that are available for the taking.

One of these is Facilities Management. But what is Facilities

Management? What does this job entail? How many opportunities are
out there?
What is Facilities
Management?
According to Wikipedia,
Facilities Management defies it
as:

“A professional management discipline

focused upon the efficient and
effective delivery of support services
for the organizations that it serves. It
serves to ensure the integration of
people, systems, place, process, and
technology.”

‘
Facilities Management - Scope of
Work
Being a Facilities Manager can encompass a wide range of tasks
which may include the following:

‘
Facilities Manager -
Roles
Facilities Manager -
Roles
EHS: Environmental Health and Safety:

The FM department in an organization is required to

control and manage many environment and safety
related issues. Failure to do so may lead to
unhealthy conditions leading to employees falling
sick, injury, loss of business, prosecution and
insurance claims.
The confidence of customers and investors in the
business may also be affected by adverse
publicity from safety lapses.
Facilities Manager -
Roles
Facilities Manager -
Roles
Fire Safety:

The threat from fire carries one of the highest risk to

loss of life, and the potential to damage or shut
down a business. The facilities management
department will have in place maintenance,
inspection and testing for all of the fire safety
equipment and systems, keeping records and
certificates of compliance.
Facilities Manager -
Roles
Facilities Manager -
Roles
Security:

Protection of employees and the business often

comes under the control of the facilities management
department, in particular the maintenance of
security hardware. Manned guarding may be under
the control of a separate department.
Facilities Manager -
Roles
Facilities Manager -
Roles
Maintenance, Testing, and Inspections:

Maintenance, testing and inspection schedules are

required to ensure that the facility is operating
safely and efficiently, to maximize the life of
equipment and reduce the risk of failure. Statutory
obligations must also be met. The work is planned,
often using a (computer-aided facility
management) system.
Facilities Manager -
Roles
Facilities Manager -
Roles
Building Maintenance:

Building maintenance comprises all preventative,

remedial and upgrade works required for the
upkeep and improvement of buildings & their
components.
This works may include disciplines such as
painting and decorating, carpentry, plumbing,
glazing, plastering, plastering and tiling.
Facilities Manager -
Roles
Facilities Manager -
Roles
Cleaning:

Cleaning operations are often undertaken out of

business hours, but provision may be made during
times of occupations for the cleaning of toilets,
replenishing consumables (such as toilet rolls,
soap) plus litter picking and reactive response.
Cleaning is scheduled as a series of periodic
(daily, weekly, monthly) tasks.
Facilities Manager -
Roles
Facilities Manager -
Roles
Operational :

The facilities management department has

responsibilities for the day-to-day running of the
building, these tasks may be outsourced or carried
out by directly employed staff. This is a policy issue,
but due to the immediacy of the response required
in many of the activities involved the facilities
manager will often require daily reports or an
escalation procedure.
Facilities Manager -
Roles
Operational :

Some issues require more than just periodic maintenance, for

example those that can stop or hamper the productivity of the
business or that have safety implications. Many of these are
managed by the facilities management "help desk" that staff
are able to be contacted either by telephone or email. The
response to help desk calls are prioritized but may be as
simple as too hot or too cold, lights not working, photocopier
jammed, coffee spills, or vending machine problems.
Facilities Manager -
Roles
Operational :

Help desks may be used to book meeting rooms,

car parking spaces and many other services, but
this often depends on how the facilities
department is organized. Facilities may be split
into two sections, often referred to as "soft"
services such as reception and post room, and
"hard" services, such as the mechanical, fire and
electrical services.
Facilities Manager -
Roles
Facilities Manager -
Roles
Business Continuity Planning :

All organizations should have a continuity plan so

that in the event of a fire or major failure the
business can recover quickly. In large organizations
it may be that the staff move to another site that
has been set up to model the existing operation. The
facilities management department would be one of
the key players should it be necessary to move the
business to a recovery site.
Facilities Manager -
Roles
Business Continuity Planning :

All organizations should have a continuity plan so

that in the event of a fire or major failure the
business can recover quickly. In large organizations
it may be that the staff move to another site that
has been set up to model the existing operation. The
facilities management department would be one of
the key players should it be necessary to move the
business to a recovery site.
Facilities Manager -
Roles
Facilities Manager -
Roles
Space Allocation and Changes :

In many organizations, office layouts are subject to

frequent changes. This process is referred to as churn,
and the percentage of the staff moved during a year is
known as the (churn rate). These moves are normally
planned by the facilities management department using
(computer-aided design). In addition to meeting the needs
of the business, compliance with statutory
requirements related to office layouts include:
Facilities Manager -
Roles
Space Allocation and Changes :

● the minimum amount of space to be provided per staff member

● fire safety arrangements
● lighting levels
● signage
● ventilation
● temperature control
● welfare arrangements such as toilets and drinking water

Consideration may also be given to vending, catering or a place

where staff can make a drink and take a break from their desk.
Facilities Management - Industry
Growth
There is a detailed new study that estimates the annual worth of the global
facility management (FM) market to be US$1.12 trillion. The findings, which
break down data for many individual countries across six regions globally,
support the claim that FM is a dynamic industry poised for tremendous
growth in the near future.

The study offers in-depth FM market analysis for 33 countries distributed

between Africa, Asia-Pacific, Europe, Middle East, North America and South
America. Among the findings are that the FM industry remains the most
developed in Europe and North America while tremendous opportunities
can be found elsewhere if regional challenges can be met. These
challenges include an undersupply of labor and FM industry
Facilities Management -
Trends
Facility Managers (FMs) are a crucial force within an organization, making
sure that a workplace meets the needs of employees by managing all of
the required services.

With the emergence of New Ways of Working, where businesses focus on

work efficiency and the workplace experience, the Facilities Management
industry is poised for a major transformation in the next 5 years.

But what can FMs expect from workplace management and what will
the future of facilities management look like?
Facilities Management -
Trends
Here are a few trends already affecting Workplace Management. Based on
these shifts, we can predict the future direction of Facility Management
and what to expect. Adapting accordingly, could result in low employee
turnover and improved long-term growth.

New generations

As the generations change, so do their priorities. In today’s workforce, the

millennials and Gen Z, are focused on a lifetime of learning. Long gone are
the typical corporate career chasers stuck within a cubicle. Future
generation will be looking for more freedom at work and flexible working
patterns.
Facilities Management -
Trends
“They connect, create, contribute and collaborate whenever and wherever it
makes sense,’ says Philip Auerswald, economist and author of The Coming
Prosperity. Rather than following the old world of education, corporate
career and retirement, this coming generation is looking for more flexibility
and the ability to innovate.

Sustainability

Global warming will be one of the main environmental challenges for the
coming century. To become more energy and carbon-efficient,
businesses around the world will soon need to create or introduce more
sustainable buildings.
Facilities Management -
Trends
“With the need to change to more sustainable solutions, FMs and the service
industry can expect this trend to affect supply and value chains as well as
building design, management and maintenance. Systemic design will
become more and more important.

Technological advances

There is no mistake that technological prowess has made a huge impact on

society. Up until now we have seen an increase in productivity, development
of new industries, income growth, and reduced poverty due to this changing
trend.
Facilities Management -
Trends
Towards 2020 we expect to see more major progress in intelligent
technology, such as near field communication (NFC) sensors, security
applications and smarter robots with more automation. Technology will take
over more functions as robot technology improves in quality, costs reduce
and labour prices increase. Technological development will most probably
reduce or even replace low-quality labour and drive a change in the skill
sets required within the workforce.
Facilities Management -
Trends
Health and Wellbeing is growing

Workplace wellness is a growing industry. According to the Global wellness

institute (GWI), employers are spending more and more on employee
wellness each year. The global industry grew 6.4% from 2013-2015, to $43.3
billion and it is expected to rise again by 2020.

Thanks to new standards and technologies, architects are already

designing buildings around humans and their health.
Facilities Management -
Trends
According to the GWI, this trend is also known as “Wellness Architecture”. This
is predicted to be one of the biggest and most influential trends. Strategies
for “wellness architecture” range from the inclusion of more flora in offices to
the creation of entire homes built around the person’s wellbeing preferences.
Workplaces that best adapt to this growing trend will be the ones that
succeed in the future.
Facilities Management -
Trends
What’s next for FMs?

Given the limitations of existing facilities and tight budgets, there’s still a
lot Facility Managers can do to keep ahead of the “curve” and up to
date with innovation.
Regardless of what comes next, Facilities Managers will always play a crucial
role, making sure that a workplace meets the needs of employees. As the
workforce changes, both FM’s and Health Managers will need the tools to
adapt to the rapidly changing wellness environment. The workplaces that
best adapt will be the ones that succeed and the rest will fade away.