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    A Study On E-Sat "Employee Satisfaction"@ Tatateleservice LTD Kerala, Cochin

    Uploaded by

    Kuriyachan Vithayathil
    This document summarizes a study on employee satisfaction at Tata Teleservices Ltd in Kerala, India. The objectives of the study were to examine factors influencing job satisfaction and the employer-employee relationship. Data was collected through interviews, questionnaires, and documents from a sample of 40 employees. The findings suggest transparency in communication can be improved, effective reward systems exist, and work-life balance is important, especially for women. Suggestions include increasing transparency, recognizing all contributions, engaging employees more, and reducing work hours.

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    A Study On E-Sat "Employee Satisfaction"@ Tatateleservice LTD Kerala, Cochin

    Uploaded by

    Kuriyachan Vithayathil
    47 views12 pages
    This document summarizes a study on employee satisfaction at Tata Teleservices Ltd in Kerala, India. The objectives of the study were to examine factors influencing job satisfaction and the employer-employee relationship. Data was collected through interviews, questionnaires, and documents from a sample of 40 employees. The findings suggest transparency in communication can be improved, effective reward systems exist, and work-life balance is important, especially for women. Suggestions include increasing transparency, recognizing all contributions, engaging employees more, and reducing work hours.

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    E-sat Employee Satisfaction

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    © Attribution Non-Commercial (BY-NC)

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    This document summarizes a study on employee satisfaction at Tata Teleservices Ltd in Kerala, India. The objectives of the study were to examine factors influencing job satisfaction and the employer-employee relationship. Data was collected through interviews, questionnaires, and documents from a sample of 40 employees. The findings suggest transparency in communication can be improved, effective reward systems exist, and work-life balance is important, especially for women. Suggestions include increasing transparency, recognizing all contributions, engaging employees more, and reducing work hours.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    47 views12 pages

    A Study On E-Sat "Employee Satisfaction"@ Tatateleservice LTD Kerala, Cochin

    Uploaded by

    Kuriyachan Vithayathil
    This document summarizes a study on employee satisfaction at Tata Teleservices Ltd in Kerala, India. The objectives of the study were to examine factors influencing job satisfaction and the employer-employee relationship. Data was collected through interviews, questionnaires, and documents from a sample of 40 employees. The findings suggest transparency in communication can be improved, effective reward systems exist, and work-life balance is important, especially for women. Suggestions include increasing transparency, recognizing all contributions, engaging employees more, and reducing work hours.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 12

    A

    STUDY ON

    E-SAT “EMPLOYEE SATISFACTION”@

    TataTeleservice Ltd

    Kerala,cochin
    INTRODUCTION

    Employee satisfaction is the terminology used to


    describe whether employees are happy and contented and fulfilling
    their desires and needs at work. The strength of any organization is
    its people. If people are attended to properly by recognising their
    talents, developing their capabilities and utilizing them
    appropriately, organizations are likely to be dynamic and grow fast.
    Ultimately the variety of tasks in any organization has to be
    accomplished by people.
    People may be
    treated as resources available for the organization. So that we have
    to give much importance employee and their satisfaction. By
    nature, unlike other resources available, these resources are
    dynamic.
    COMPANY PROFILE

    TATA TELESEVICES LIMITED(TTSL)


     
    Tata Teleservices (TTSL) spearheads the Tata group’s presence in the
    telecom sector. Incorporated in 1996. the company was the first to launch CDMA
    mobile services in India with the Andhra Pradesh circle.
    The company has also received the license from the Department of
    Telecommunications to launch GSM services.

    Products ÷

    • Mobile
    • Tata Indicom Walky
    • Wireline
    • Photon plus
    OBJECTIVES
    PRIMARY OBJECTIVE
    ∙To study the factors that influences the job satisfaction of the
    employees.

    SECONDARY OBJECTIVES
    • To study the employer - employee relationship in the
    organization
    • To study the employer’s approach towards employees
    • To study the Working condition in the organization
    • To study about theCompensation package to employee
    • Provide findings and suggestion based on the survey.
    RESEARCH METHODOLOGY

    The method adopted in the study is


    mostly of descriptive nature. In descriptive research designs,
    data are collected and analyzed to make interpretations and
    conclution. Descriptive research, also known as statistical
    research, describes data and characteristics about the
    population and phenomenon being studied
    I used three importance methods for collection.
    • 1.using documents
    • 2.by observation
    • 3.questionnair method
    COLLECTION OF DATA

    . PRIMARY DATA
    Primary data was collected through interviews
    and well designed and purposefully created questionnaires.

    . SECONDARY DATA
    Secondary data was collected by means of
    magazines, text books, company document, company website
    and other related websites. 
    SAMPLING SIZE
    The total sample size of the respondents is 40 from the
    population of 163 .

    DATA ANALYSIS
    The data analysis and the findings are derived
    from the data prepared on the basis of the survey conducted
    with the help of the questionnaire .Percentage analysis were
    used as statistical tool.Different charts were used for
    interpretation like pie-chart,bar diagram,line diagram etc.
    LIMITATIONS OF THE STUDY

    1. The analysis of the study has mainly depended on the


    personal views of the respondents .
    2. The study was conducted in cochin and the findings can’t be
    generalized to all areas.
    3. The period of the study was limited to 45 days .
    SUMMARY OF FINDINGS

    • Transparency in communication between the senior leaders and


    employees is less.
    • Effective communication channel and forums , results in open
    feedback system.
    • Employees were satisfied with competitive compensation
    package provided by the company
    • Company gives importance to career development or career
    growth for the employees.
    • Hygienic work environment, organization provides areas for
    work life balance improvement especially for woman work
    force.
    • Effective reward and recognition for the employee
    performers.
    SUGGESTION
    • There should be transparency between employer and
    employees.
    • Every small contribution can be recognized.
    • More engagement activities can be organized
    monthly/weekly.
    • Work hours can be minimised.

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