Hotel Facilities

Facilities & Services

• A hotel may provide facilities like room
service for food, housekeeping,
swimming pool and health club and other
recreational facilities. The room in a
hotel might have facilities like a
telephone, TV, Internet et
• c
Hotel facilities Symbol
RAMA GARDENS
Hotel Facilities
• Swimming pool
• Barber shop and beauty salon
• Business Centre
• Catering Design Consultant
• Complimentary Shuttle Bus service  to/from
downtown
• Crew Lounge
• Currency Exchange
• Garden Club Floor
Hotel Facilities
• Laundry & Dry cleaning service
• Limousine and car rental
• Medical Services
• Outside Catering
• Parking
• Shopping arcade with jewelry, tailor, books,
boutiques & drug store
• Tour desk & travel agency
• Spa Botanica
• Health Club
• Swimming pool
• Tennis courts
• Golf
• Jogging
• Restaurants & Bars
• Meetings & Conferences
• Audio-Visual Equipment
• Telefax Services
• Foreign Exchange
• Parking
• Pool Terrace Café & Bar
• Major credit cards accepted
• Multi-lingual hotel staff
• Valet parking and limousine service
• 24-hour in-room dining
• Daily morning newspaper
• Same-day laundry service, 7 days a week
• City-wide paging facilities
• Parcel and postal services
• Concierge service
• Shopping Arcade
• Doctor’s clinic and doctor on call 24 hours
• Baby-sitting service
• Baby cots
• Children’s hamper on request
THE EMPRESS
HOTEL & CONVENTION
CENTER
 Facilities and Services
 Baby Sitting Service and Baby Cribs
 Banquet and Conference Facilities
 Business Center with Internet
service
 Car Park (Capacity : 200 vehicles)
 Concierge Services
 Credit Cards accepted  Sauna
 Daily bed Turndown  Shopping Arcade
 Doctor (24 hrs.)  Swimming Pool
 Guest Services Manager  Transfer to/from the airport,
 Health Center
Limousine
 Laundry and Dry Cleaning Service
and Tour Desk
 Money Exchange  24-hours Room Service
 Hotel Sauna  Limousine and Taxi Service
 Tour desk
Hotel Facilities/Other services
Sivara
Salon
 swimming pool and sun
deck
gymnasium

aerobics and work-out squash courts

studio
 Sports & Recreation
• Swimming pool with jacuzzi and
sun deck
• Children's pool
• Clark Hatch Fitness Centre
featuring:
squash courts, cardio vascular
room, gymnasium, aerobics and
work-out studio, saunas, steam
rooms
Swimming pool with sun deck
jacuzzi bath
• Traditional Thai Massage
• Laundry Service
• Postal Stamps & Mailing
• Souvenir Shop
• Room Service (0600-2300 hrs)
• Telefax Services
• Foreign Exchange
• Swimming pool
Introduce a Room to guest
1. Always be careful about the safety
and security. So, while escorting point
out on fire emergency exit and fire
distinguisher on the floor.

2. After entrance to the room open the

window and switch on the lights and
give him or her some time settle down
little bit.
3. The politely seek his permission to
make guest familiarize with the facilities
of the room. “ Sir/Madam can I take
sometimes to introduce features of this
room?”

4. If your guest agrees then give them

information.
• May I show you how to use it?
• Please do not switch on both lights at
the same time because it will only show
Do not disturb light from outside.
• This is Air-con Control Panel. You may
adjust your room temperature with
switch here. Is your room temperature
comfortable to you now?
• Your TV remote Control is located here.
We have …. Channels for your
selection.
• This is your Personal Bar and Butlers
will replenish drinks here everyday.
• Here is your Bathroom, which has both
bathtub and shower stall, which
features with rainforest showerhead.
• Wish your guest to have a pleasant stay
upon leaving the room.
SPA
Spa is a town, East Belgium in Liege Province.

- It is a popular resort known for its baths

and mineral springs. The water frequented
in Roman times; in the 18th and 19th
centuries. Spa was a fashionable resort
visited by royalty.
Spa the generic term for
a watering place or mineral
bath is derived.
Spa Menu
Offering information about services
A: What kind of service do you have here?
B: Well, we have traditional Thai massage, oil
massage, body scrub, facial massage with
aromatic oil, and reflexology. What kind of
service are you interested in?
A: I’ll try traditional Thai massage.
B: Would you like to try a one-hour or a two-hour
massage?
A: One hour, please.
Dialogue 2

A: Do you do body wrapping here?

B: Yes, we have a Thai body herbal
wrap, tomato and honey body
wrap, detox body wrap, and
seaweed body wrap. Which would
you prefer?
A: The detox body wrap sounds
interesting. I’ll have that one.
Dialogue 3
A: What does a body package
include?
B: It includes a body scrub, body
massage, herbal sauna and body wrap.
A: how long will it take?
B: About two hours.
A: That’s quite long.
B: Yes but it is good for your skin.
Dialogues 4 & 5
A: I’d like to A: What is an oil
have a massage. massage like?
What does B: It is a kind of
traditional Thai aroma therapy.
massage do for The aromatic oil
you? can help you relax
B: It can relieve and it reduces
stiffness and help stress.
improve your blood
flow.
Dialogue 6
A: Hello! Can you tell me what a day package
involve?
B:First, the herbal sauna helps open your pores and
thus release toxin. The body scrub improves blood
circulation and removes dead cells.
A: What does a body wrap do?
B:The body wrap warms up your body and boost the
release of body toxin
A: What’s next?
B:The Swiss shower activates blood circulation and
lympic system. Finally body massage, facial
massage and reflexology help rid your muscle
tension. You will feel totally relaxed.
A: O.K. I think I’ll have a day package.
Vocabulary
• Relieve stiffness • Release
• Improve • Toxin
• Blood flow
• Aroma therapy • Blood circulation
• Relax • Remove dead
Reduce cells
•
• Boost
• Stress • Activate
• Involve • Lympic system
• Pores • Muscle tension
Vocabulary : Herbs

• Lavender •Tea Tree

• Chamomile •Grape fruit
• Eucalyptus •Lemon Grass
• Peppermint •Geranium
• Bergamot
• Jasmine
Giving suggestion and guidelines
on types of treatment
Dialogue
A: What should I do to prepare myself
for a day package?
B: First, you will have to take a shower
and put on the clothes we prepare for
you. Remember to take off your watch
and jewelry.
A: Ok, that’s easy.
B: Be careful not to eat a heavy meal
before the session.
Dialogue
A. You should avoid drinking alcohol. It increases
your blood pressure. Don’t take to long a
sauna. It makes you feel dizzy, nauseated or
faint.
B. Should I drink any water?
A. Certainly, you should drink glass of water
before the sauna and another glass of water
after the service.
A. Is that all?
B. Wait about one hour before taking a shower.
This is to let your body absorb the effects of
the treatment.
A. Great. Thank you for your information
B. You are welcome.
Dialogue
A. What does Lavander oil do?
B. It calms you down.
A. Wonderful. I really need to relax.
B. Right, Sir. It also makes you sleep
well.
A. What about Lemon or Frankincense?
B. They make you more active.
Making an appointment and telephoning
Dialogue
A. Good morning. Welcome to the Sawaddee
Spa.
B. Good morning. I’d like to book a body
package at 1 o’clock.
A. Of course, Madam. Let me see. OK one
o’clock is fine. May I have your name and
phone number, Madam?
B. Cathy Smith, 01-3864650. do I have to
leave a deposit?
A. That would be nice. Maam. 50% would do.
B. Here it is.
A. Thank you very much. See you at one.
Dialogue
A. Good afternoon. The Sawaddee Spa, Suda’s
speaking.
B. Hi, could I make an appointment for a body package
at 10 o’clock tomorrow morning?
A. Please wait a minute, madam. Let me check it for
you.
B. OK
A. I’m sorry Madam. We are fully booked at that time.
What about one o’clock in the afternoon?
B. OK, one o’clock is fine.
A. May I have your name and phone number, please?
B. Jenny Wong, 01-4784600
A. Thank you very much, Miss Wong. See you at one
o’clock tomorrow
Dialogue
A. Good afternoon. The Sawaddee Spa.
May I help you?
B. Oh! Hi! Cathy Smith’s speaking.
A. Oh! Hello. Mrs. Smith.
B. I have an appointment at one, but I
can’t made it. I am sorry.
A. Hmmm… can you come at 5 o’clock,
then?
B. Five? Yes, five o’clock is fine.