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    Activity Template Impact Report

    Uploaded by

    Amalia
    This report summarizes the results of Sauce & Spoon's tablet rollout pilot program in two restaurant locations. The program helped decrease food waste by 50% and increase customer satisfaction to 86%. Beta testing helped improve the cash payment process. Looking ahead, the company plans to expand tablets to more locations and features to further increase customer satisfaction and sales.

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    Activity Template Impact Report

    Uploaded by

    Amalia
    64 views8 pages
    This report summarizes the results of Sauce & Spoon's tablet rollout pilot program in two restaurant locations. The program helped decrease food waste by 50% and increase customer satisfaction to 86%. Beta testing helped improve the cash payment process. Looking ahead, the company plans to expand tablets to more locations and features to further increase customer satisfaction and sales.

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    Activity Template Impact Report (2)

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    This report summarizes the results of Sauce & Spoon's tablet rollout pilot program in two restaurant locations. The program helped decrease food waste by 50% and increase customer satisfaction to 86%. Beta testing helped improve the cash payment process. Looking ahead, the company plans to expand tablets to more locations and features to further increase customer satisfaction and sales.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    64 views8 pages

    Activity Template Impact Report

    Uploaded by

    Amalia
    This report summarizes the results of Sauce & Spoon's tablet rollout pilot program in two restaurant locations. The program helped decrease food waste by 50% and increase customer satisfaction to 86%. Beta testing helped improve the cash payment process. Looking ahead, the company plans to expand tablets to more locations and features to further increase customer satisfaction and sales.

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    © All Rights Reserved
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    You are on page 1of 8

    Sauce & Spoon

    Tablet Rollout

    Impact Report
    Executive Summary

    Our goal was to implement tabletop menu tablets to assist customers with quick, easy ordering
    options to support and further our progress toward Sauce & Spoon's companywide OKRs in the bar
    area in two of our restaurant locations

    This project have helped in decrease food waste by 50% and customer satisfaction have increased to
    86%.

    Beta testing helped us in improving the cash payment method process and we learned that
    contractors could change their pricing structure at the last moment, and we need to be prepared.

    We will continue to track customer experience and satisfaction level and try to Expand tablet features
    to other sections of restaurant and at other locations.
    Customer Satisfaction: Pilot

    Q. On a scale of 1-5, please rate your experience with the tablet overall.

    This pie chart illustrates the results from the post-pilot survey.
    72% of respondents indicated a customer satisfaction score of 4 or 5.
    Customer Satisfaction: Launch

    Q. On a scale of 1-5, please rate your experience with the tablet overall.

    This pie chart illustrates the results from the post-launch survey.
    86% of respondents indicated a customer satisfaction score of 4 or 5. This is a 14% increase.
    Revenue Tablet Launch April 23

    This is a chart of Sauce & Spoon revenue, showing that after tablet implementation, revenue increased.
    July revenue was up to 20% over April’s monthly revenue.
    What Worked: Key Accomplishments

    Decreased table turn time Increased customer satisfaction

    ● Implementation of the tablets increased ● After the pilot, customer satisfaction was at
    the average daily guest count by 10%. 72%.
    ● Tablets also decreased wait time by 30 ● Once we implemented improvements based
    minutes. on feedback, customer satisfaction
    increased to 86%.
    Decreased food waste
    Increased sales
    ● Tablets identified who was receiving an
    incorrect order. ● Our monthly revenue has increased steadily
    ● Kitchen staff has taken the initiative to since the tablet rollout, upwards of 20%
    correct orders and decrease food waste since September/pre-rollout.
    by 50%. ● Tablets also helped boost revenue during
    the holiday season.
    Next Steps: Looking Forward

    Initiative Action Date

    Implement tablets in more Create new project plan for Q2


    locations new location installation

    Continue to track customer Continue surveying/ Ongoing


    experience and satisfaction gathering data through
    various means

    Expand tablet features Investigate new features like Q4


    social media integration,
    reservations, videos, etc.
    Appendix
    ● Access all resources here.

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