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    Ncell

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    Udgam Gurung
    This document discusses the Kano Model of customer satisfaction as it relates to Ncell, a telecommunications company in Nepal. It outlines the company's introduction and history. It then categorizes Ncell's key customer requirements according to the Kano Model dimensions: attractive requirements include community parks and scholarships; one-dimensional requirements are low prices and fast network speeds; mandatory requirements are good rates and customer service; indifferent requirements concern internal operations; and reverse requirements involve data, internet, and number portability problems.

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    Ncell

    Uploaded by

    Udgam Gurung
    81 views8 pages
    This document discusses the Kano Model of customer satisfaction as it relates to Ncell, a telecommunications company in Nepal. It outlines the company's introduction and history. It then categorizes Ncell's key customer requirements according to the Kano Model dimensions: attractive requirements include community parks and scholarships; one-dimensional requirements are low prices and fast network speeds; mandatory requirements are good rates and customer service; indifferent requirements concern internal operations; and reverse requirements involve data, internet, and number portability problems.

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    This document discusses the Kano Model of customer satisfaction as it relates to Ncell, a telecommunications company in Nepal. It outlines the company's introduction and history. It then categorizes Ncell's key customer requirements according to the Kano Model dimensions: attractive requirements include community parks and scholarships; one-dimensional requirements are low prices and fast network speeds; mandatory requirements are good rates and customer service; indifferent requirements concern internal operations; and reverse requirements involve data, internet, and number portability problems.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    81 views8 pages

    Ncell

    Uploaded by

    Udgam Gurung
    This document discusses the Kano Model of customer satisfaction as it relates to Ncell, a telecommunications company in Nepal. It outlines the company's introduction and history. It then categorizes Ncell's key customer requirements according to the Kano Model dimensions: attractive requirements include community parks and scholarships; one-dimensional requirements are low prices and fast network speeds; mandatory requirements are good rates and customer service; indifferent requirements concern internal operations; and reverse requirements involve data, internet, and number portability problems.

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    © All Rights Reserved
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    You are on page 1of 8

    Kano Model of Customer

    Satisfaction on

    FABRIKAM TECHNOLOGY INC.


    ANNUAL REVIEW

    9.24.XX
    Introduction
    • N c e l l - Te l e c o m m u n i c a t i o n
    C o m p a n y,
    • Malaysian C o m p a n y,
    Axiata Group,
    • Ncell: Neighboring Cell,
    • Founded in 2004 as a
    private company in Nepal,
    • Converted into public
    company on 3rd August,
    2020.

    2
    Attractive Requirements
    • Ncell provides attractive offers to the
    customers time to time and also in
    festivals,
    • It has built a open park where there is
    futsal ground and basketball ground for
    people,
    • It confers scholarship and awards to
    students.

    3
    One Dimensional or
    Performance Requirement
    • Provides different offers in low price,
    • Faster network speed,
    • Provides tower in every locations; remote
    villages.

    4
    Mandatory or Obligatory
    Requirements
    • Good rates,

    • Low rate calls,

    • Easy and good customer service.

    5
    Indifferent Requirements

    • Company of the vehicles that


    employees use to deliver the
    recharge card,

    • Customer doesn’t concern about


    the software that Ncell use to
    recharge the sim.

    6
    Reverse Requirements

    • Data problem,

    • Internet problem,

    • Same phone number.

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