Top Reasons to

Upgrade Cisco Unified

Communications
Manager
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
Overview

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Does this describe you?
Software Hardware Devices

System release 9.0 Have legacy MCS Endpoints are

or earlier? servers? End of Life?

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Are these top of mind?

Business Considerations

• Getting even more productivity from your teams, while reducing costs
• Responding quickly to change via an agile, learning workplace
• Easily engaging your remote workers, partners and customers
• Staying competitive by leveraging the latest technology

IT Considerations

• Optimizing on-premise investments with cloud applications and benefits

• Reducing operating costs and administrative burden
• Ensuring security in your Unified Communications deployment
• Supporting employee BYOx and mobility trends © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
Cisco Collaboration Evolution
Provide a
platform for building
Take advantage of the custom solutions Digitize
Evolution and Enhancements Your Business
Deliver the best
of both worlds

Accelerate
Create ubiquitous Innovation with Hybrid Agility
Enhance appeal to
Unify productivity with ensure adoption
communication cost reduction
foundation
Enable
Simple & Seamless
Experiences Experiences
Converge Simplify
Collaboration Infrastructure
Voice, Video, & Data
PAST FUTURE
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Why Upgrade CUCM?

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Unified Communications Manager
Key Customer Benefits

• Cloud Compatible

• Mobility

• Meeting Experience

• Innovation & Support

• Lower TCO
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Cloud Compatible
Deployment and integration options

Hosted
Collaboration Solution
HCS
Complete UC in the Cloud

Flexible Deployment Models

Cisco Spark Service
Message | Meeting | Call
Cisco WebEx
Web | Audio| Video Meetings
• Cloud
• On-Premise
Hy
bri R • Hybrid
d CM
Se
rvi
c Tight integration with existing
es
infrastructure
• Spark Hybrid Services
Cisco Communications Manager (Call, Exchange, Directory)
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On Premise UC
• WebEx CMR
 Spark Hybrid
Seamless Calling, Collaboration and Spark
Call Service Aware and Connect Calendar and Directory Services

Instant Desktop Mobile Desk Phone Simple Meeting Easily Connect

Sharing Calling Control Scheduling with Coworkers
Complement UC calls Make and receive calls Make & answer calls Connects to Microsoft Call, schedule a
with Desktop Sharing. in Spark. Click-to-call on Cisco endpoints. Exchange to easily meeting or add people
from device contacts or Common contacts & schedule and join to Spark rooms using
company directory. call history. meetings. Add @webex company directory
to schedule or @spark
to create a room
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
Requires CUCM 10.5.2+
Mobility
Addressing mobile worker needs
• Powerful mobile apps
• Jabber for IM, voice and video communications
• WebEx for web conferencing
• Spark for team workspace and collaboration

• Employee BYOx support

• PC, Mac, Mobile iOS and Android device support

• Easy access
• VPNless endpoints for easy remote worker onboarding

• Enhanced experiences
• Intelligent Proximity for integrated calling, content viewing
and content sharing
• Apple+Cisco Integrating Voice and Collaboration in iOS 10 © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
Meeting Experience
Easy-to-Use with the Richest Experience
Complete Collaboration Experience
• Web, audio, video, IM/Presence and content sharing
• High fidelity audio with high definition, SpeakerTrack and PresenterTrack video
• Team workspaces and collaboration

Ease of Use
• Simple and intuitive user interfaces
• Easy to schedule, easy to meet
• Accessibility from any device

Seamless Integrations
• Calendaring, Directory, and API integrations
• Interoperability with 3rd Party endpoints
• Recording & playback capabilities
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Innovation and Support
Next Generation Solutions & Support
• Modern Experience and Endpoints
• 78xx and 88xx Series IP phones
• Integrator, desktop, room and immersive video systems
(SX, DX, MX, IX Series)
• New Capabilities
• System release enhancements
• Future ready platform, including Apple iOS support
• Latest Security and Support
• Business compliance with supportability
• Security updates
• Jabber and Apple Push Notifications

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Enterprise Voice Integration with Apple
Take your desk phone with you
Spark Hybrid Deployment
• Intuitive - use the iOS native • Users never miss a call
dialer for Spark calls • Reliable, high-quality calling with
reduced costs
• Convenient – consolidated • Improved compliance for calls
contacts view, call history, and through the corporate PBX
favorites
• Accelerated user onboarding

• Control - call waiting allows user

to screen and prioritize calls
Cisco
• Multi-functional - extends hands iPhone Collaboration
free using Siri, Bluetooth and Cloud
mobile accessories PBX Telco
Switch

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Desk Phone
Requires CUCM 10.5.2+
Lower TCO
Operating Expense Savings for IT
Reduced Operating Expenses
• Virtualization for smaller server footprint and reduced data center costs
• Improved scalability and performance
• Less VPN Concentrator requirements with Collab Edge architecture
• SIP Trunking for even lower TCO over Switched Services Trunk Services

Easier Administration
• Simplify your upgrade with Prime Collaboration Deployment (PCD)
• Provision, monitor, manage, and troubleshoot through Prime Collaboration
• Reduce time to deploy endpoints with Self Provisioning or MigrationFX

Fewer Help Desk Calls

• Intuitive user experiences, easy to schedule and join meetings
• Fewer password reset requests as a result of Single Sign On (SSO)
• User self-service through Cisco UCM self-care portal
• VPN-less endpoints for simple remote worker set-up
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Collaboration Systems Release 11.5
Available today!
Security and Admin & User Extended
Compliance Experience Collaboration
• Next Gen Encryption • Multi-device Messaging • Spark Hybrid Services
• CER Location Services • Improved Video Quality (MARI) • Enhanced MRA Allow List
• Wireless IP Phone Security • BE6K CTOP, BE Mgmt • M/S Lync Interop
• SSL Certificates on CVP Options • Video Signaling Suppression
• MediaSense sRTP Capture • BE7K Scale increase in CUBE
and Store Audio • TP User and Device • APIs for Task Routing &
• MediaSense Controlled Registrations Outbound in CC
Recording Access • Improved Wireless Phone • CVP Virtual Browser Support
• SSO for UCCE Experiences
• CC email and Chat
• Refreshed CC UI’s
• Increased CC Scalability

June Launch Internal Product Overview©Deck

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http://go2.cisco.com/collab_launches
Cisco UCM Feature Matrix Spark Hybrid
Features 4-7.x 8.0.x 8.5/8.6 9.1(2) 10.5 11.0 11.5
Virtualization X      
BYOD (Jabber for Voice/Video/IM&P) X X     
Video (Unified Voice/Video Call Control) X X X    
Mobility (SNR for Voice and Video) X X X    
B2B (SIP URI-Dialing and Expressway) X X X    
Central License Simplicity (PLM) X X X    
Latest Endpoint Support X X X    
Collaboration Edge X X X    
Prime Collaboration (Deployment + Standard) X X X X   
Self Provisioning and Self Care X X X X   
Video Enabled Contact Center (CVP, GW Recording) X X X X   
Single Sign-On X X X X   
Extend and Connect X X X X   
Video on Hold X X X X X  
VPN-Less Support for DX/78/8800 Series (CSR 11.0) X X X X X  
Enhanced Lync 2013 Interop (CSR 11.0) X X X X X  
Additional Security / IPv6 X X X X and/or its affiliates.
© 2016 Cisco X All rights reserved. 
X Cisco Confidential 16
Communications Manager End-of-Life Dates
Version End-of-Sale Date Last Date of Support

4.3* January 25, 2011 January 13, 2014

5.1 February 13, 2009 February 29, 2012

6.0 May 2, 2009 May 1, 2012

7.0 April 12, 2010 April 11, 2013

7.1 June 22, 2012 June 30, 2015

8.0 April 25, 2011 October 31, 2014

8.5/8.6 July 26, 2014 July 31, 2017

9.x December 29, 2015 December 31, 2018

Source: www.cisco.com/c/en/us/products/unified-communications/unified-communications-manager-callmanager/eos-eol-notice-listing.html
*Final Windows version
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Future: Apple iOS Support GA Target Mid
2017
Jabber for the next iOS (Sept 2017)
• Upgrades provide Apple Push Notification
service, to support changes coming in the
next release of Apple iOS
• Phase 1 (Push Notifications for IM)
- Feb 2017: Upgrade to CUCM 11.5 SU2,
Expressway MRA 8.9 and Jabber for iOS 11.8*
• Phase 2 (Push Notifications for calls)
- Mid-2017: Upgrade to CUCM 11.5 SU3,
Expressway MRA (TBD) and Jabber for iOS
11.9*

* Requires updates to Unified CM, Unified CM IM and Presence,

Expressway, WebEx Messenger, and Jabber for iOS
Learn More: Go Jabber Page
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Migration Tools & Services

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 Quickly Plan for your Upgrade!
Collab Upgrade App
Includes VCS to UCM and UC Endpoint Assessment

7 an
d8 Readiness Assessment
ws
n do
Wi
ble
f or • Evaluates CUCM environment
aila
Av
• Recommends corrective action
needed before upgrade
• Provides key upgrade data
such as License Counts
• Generates upgrade procedures
specific to scenario

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Download site: http://CollabUpgrade.cisco.com
Prime Collaboration Deployment
Simplifies your upgrade process!
• Virtual Appliance included since UCM 10.0
• Direct Migration Support from UCM versions to
UCM 10.x or 11.x (From 6.1(5), 7.1(3/5), 8.0(1-
3), 8.5(1), 8.6(1-2), 9.X, 10.X)
• Cluster-wide Scheduling or Orchestrating
Features.
• Upgrades, Reboots or Switch Version, IP and/or
hostname changes*

• Various Tasks Support for CUP, IM&P, UCCX,

Unity Connection* *See Administration Guide for versions & tasks supported.

© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
Why Use Cisco Advanced Services
for Your Collaboration Upgrade
Drives High Success with Low Risk
• AS methodology greatly reduces surprises and risks
• AS engineering expertise ensures proper design and deployment results
• AS efficiencies accelerate project completion
• AS knowledge transfer enables Partner or Customer to continue the work

Proven Delivery of Services

• AS has completed complex collaboration and UC upgrades for Fortune 100
accounts
• AS experience with the latest versions for collaboration deployment upgrades
• AS expertise and experience integrating Cisco collaboration into many diverse
Customer environments and platforms

Delivers on Business Outcomes

• Successful project outcome and delivery
• Confidence on having best practices deployment for growth
• Ability to immediately leverage new/additional collaborative technologies
• Adoption of solution accelerates ROI © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22