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    Amity University Jharkhand: Topic: Right of Consumer (Consumer Protection Act 1986)

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    Divyansha Sharma
    The document discusses consumer protection rights in India. It outlines 6 key rights granted to consumers under the Consumer Protection Act of 1986: the right to safety, the right to information, the right to choose, the right to seek redressal, the right to be heard, and the right to consumer education. It also defines who constitutes a consumer and discusses some consumer responsibilities established by the act. The document provides an overview of important consumer protections in Indian law.

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    Amity University Jharkhand: Topic: Right of Consumer (Consumer Protection Act 1986)

    Uploaded by

    Divyansha Sharma
    27 views9 pages
    The document discusses consumer protection rights in India. It outlines 6 key rights granted to consumers under the Consumer Protection Act of 1986: the right to safety, the right to information, the right to choose, the right to seek redressal, the right to be heard, and the right to consumer education. It also defines who constitutes a consumer and discusses some consumer responsibilities established by the act. The document provides an overview of important consumer protections in Indian law.

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    The document discusses consumer protection rights in India. It outlines 6 key rights granted to consumers under the Consumer Protection Act of 1986: the right to safety, the right to information, the right to choose, the right to seek redressal, the right to be heard, and the right to consumer education. It also defines who constitutes a consumer and discusses some consumer responsibilities established by the act. The document provides an overview of important consumer protections in Indian law.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    27 views9 pages

    Amity University Jharkhand: Topic: Right of Consumer (Consumer Protection Act 1986)

    Uploaded by

    Divyansha Sharma
    The document discusses consumer protection rights in India. It outlines 6 key rights granted to consumers under the Consumer Protection Act of 1986: the right to safety, the right to information, the right to choose, the right to seek redressal, the right to be heard, and the right to consumer education. It also defines who constitutes a consumer and discusses some consumer responsibilities established by the act. The document provides an overview of important consumer protections in Indian law.

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    TOPIC: RIGHT OF CONSUMER ( CONSUMER PROTECTION ACT 1986)

    COURSE: BBA-B
    COURSE CODE: LAW105(BUSINESS LAW)
    SESSION: 2022-2025
    SEMESTER:2

    SUBMITTED BY: DEBESH KUMAR


    ENROLLEMENT NO:A36106422070

    SUBMITTED TO: DR. AVINASH KUMAR BABU

    AMITY UNIVERSITY JHARKHAND


    INTRODUCTION

    Till the 1960s, India was plagued with cases of black marketeering, hoarding, inadequate weighing and food
    adulteration. These were problems that affected the well-being of the consumer and amount to consumer
    exploitation.

    The consumer movement began in the 1960s and gained momentum in the 1970s. Consumer dissatisfaction
    started to be demonstrated through the written word and in articles and newspapers.

    The level of dissatisfaction with sellers and manufacturers and their practices resulted in consumers raising
    their voice. Resultantly, the government decided to give recognition to consumer protection by enacting the 
    Consumer Protection Act on 24th December 1986. The Act was aimed at protecting the rights of the
    consumers and ensuring free trade in the market, competition and accurate information to be available. This
    day is now observed as National Consumers’ Day.
    WHO IS A CONSUMER ?

    A person who buys a good or service for his own personal use and
    not for further manufacture is called a consumer. Consumers play
    an important role in the market. The market for a good or service
    constitutes all the consumers and producers of that good or service.
    If there is no consumer, producers will have no one to provide the
    good.

    However, there are regularly reported cases of exploitation of the


    consumer. Often less than the actual weight of foodstuff is sold to
    consumers, or many retailers sell products that are not certified.
    Many cases happen where more than the market price is charged to
    the consumer. In the light of this, consumer protection holds an
    important role.
    CONSUMER RIGHTS
    There are six broad consumer rights defined as per the Consumer Protection
    Act, 1986. These are:

    Right to Safety

    The Consumer Protection Act defines this right as a protection against 


    goods and services that are ‘hazardous to life and property’. This particularly
    applies to medicines, pharmaceuticals, foodstuffs, and automobiles. The right
    requires all such products of critical nature to life and property to be carefully
    tested and validated before being marketed to the consumer.

    Right to Information

    This right mentions the need for consumers to be informed about the quality
    and quantity of goods being sold. They must be informed about the price of
    the product and have access to other information specific to the product that
    they wish to consume.
    Right to Choose

    The consumer must have the right to choose between different


    products at competitive prices. Thus, the concept of a competitive
    market where many sellers sell similar products must be established to
    ensure that the consumer can actually choose what to consume and in
    what quantity. This is to avoid monopoly in the market.

    Right to Seek Redressal

    When a consumer feels exploited, he/she has the right to approach


    a consumer court to file a complaint. A consumer court is a forum that
    hears the complaint and provides justice to the party that has been
    hurt. Thus, if the consumer feels he/she has been exploited, they can
    approach the court using this right.
    Right to be Heard

    The purpose of this right is to ensure that the consumer gets due
    recognition in consumer courts or redressal forums. Basically,
    when a consumer feels exploited, he has the right to approach a
    consumer court to voice his complaint. This right gives him/her
    due respect that his/her complaint will be duly heard. The right
    empowers consumers to fearlessly voice their concerns and seek
    justice in case they are exploited.

    Right to Consumer Education

    Consumers must be aware of their rights and must have access


    to enough information while making consumption decisions.
    Such information can help them to choose what to purchase,
    how much to purchase and at what price. Many consumers in
    India are not even aware that they are protected by the Act.
    Unless they know, they cannot seek justice when they are
    actually hurt or exploited.
    According to the consumer protection act, the following are the responsibilities of a
    customer

    Responsibility to speak out


    Responsibility to complain
    Responsibility to think independently
    Responsibility to be aware
    Responsibility to be an ethical customer

    Therefore, it is evident that a customer has multiple rights and responsibilities to follow
    at all times. You should be able to understand each point separately so that you do not
    forget while listing them in your exam. Make sure you regularly revise for in-depth
    learning.
    CONCLUSION

    With the above study the researcher has tried to answer the research questions
    mentioned in the project. The study can be concluded by stating that it has dealt
    with and analysed who is a consumer. Further the rights of consumer are
    explained as well as their responsibilities.

    Thus conclusively it can be said that the above research has been able to fulfil the
    aims and objectives which the researcher had in his mind to a relatively great
    extent

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