Solution of Case Study 5: The BBC: Submitted by

Solution of case Study 5:
The BBC
Submitted By:
- Sudip Pokhrel
- Youbraj Gurung
1. THE KEY PROBLEM AND
ISSUES
1. Series of editorial misjudgments on live or pre-

recorded program.
2. Political and operational repercussions leads
difficult for the BBC and its staffs.
3. The industry regulator Ofcom finding BBC guilty
for faked broadcast.
4. RDF media edited a documentary about the Queen
to imply misleadingly that she had stormed out of
photoshoot.
2. Prioritization of the Problems
and Issues
1. Series of editorial misjudgments on live or
pre-recorded program.
2. Political and operational repercussions
leads difficult for the BBC and its staffs.
3. The industry regulator Ofcom finding BBC
guilty for faked broadcast.
4. RDF media edited a documentary about the
Queen to imply misleadingly that she had
stormed out of photoshoot.
3. Need for analyses of the
problems and issues
S.N Problem or Issue Need for Analyses Need for Analyses
YES NO
.
1. Series of editorial YES
misjudgments on live or
2. Political and operational YES
repercussions leads difficult
for the BBC and its staffs.
3. The industry regulator Ofcom YES
finding BBC guilty for faked
broadcast.
4. RDF media edited a NO
documentary about the Queen
to imply misleadingly that she
had stormed out of
photoshoot.
4. Strategic options to solve the
Problems of Issues
1. Series of editorial misjudgments on live or pre-
recorded program.
 Option a: Proper communication should be
implement between crew members before the
show.
 Option b: Public apologies by editors and
management board.
 Option c: Mandatory training on editorial ethics
to employees.
 Option a: Build strong relationship across
the organization as opposed to being
avoidant or cliquish.
 Option b: Taking full responsibities of
employees by BBC management.
 Option c: Institute firm policies that supports
open feedback.
guilty for faked broadcast.
 Option a: Provide compensation amount to
concerned parties.
 Option b: Liaison with telephony service
providers to close all phone related and
interactive competitions.
5. Evaluate the Options
Options Merits Demerits
Effective flow of •Consumes more

communication time.
within the crew
A members.
Helps in decision
making.
•Helps to achieve its •Impact on BBC

public emotion. prestige.
B
•Helps to overcome •Decrease in
public anger towards customers.
BBC.
•Helps employees to •Consumes more cost to

gain knowledge about operate.
C editorial ethics.
•Takes huge time.
•Helps to avoid
mistakes.
difficult for the BBC and its staffs
Option Merits Demerits
•Helps to create strong •Create
A bonding between misunderstanding
employees. among different
employees.
•Helps to avoid
nepotism or syndicate. •Impact on employees
behavior.
•Helps employees to be •Create conflict among

loyal towards BBC. employees.
B •Create positive impact •Carelessness in work by

on BBC prestige. employees as BBC takes
full responsibities of its
•Helps to motivate employees.
employees.
Option Merits Demerits
•Helps to implement •Consumes more time

policies in organization. for decision and
implemented.
•Helps to identify
C effective decisions at •Effects are very indirect
organization. and can be difficult to
predict and to measure.
guilty for faked broadcast
•Helps to avoid legal •Huge compensation
procedures. should pay.
A
•Helps to build trust •Creates cliques.
again.
•Helps to avoid same •Can bear huge loss from

incident. the program.
B •Helps to build trust. •Customer number can

be decreased.
6. Selection of optimum solution
 Series of editorial misjudgments on live or

pre-recorded program:
1. Mandatory training on editorial ethics to
employees.
2. Public apologies by editors and management
board.
3. Proper communication should be implement
between crew members before the show.
 Political and operational repercussions leads
difficult for the BBC and its staffs:
1. Taking full responsibities of employees by
BBC management.
2. Institute firm policies that supports open
feedback.
3. Build strong relationship across the
organization as opposed to being avoidant
or cliquish.
 The industry regulator Ofcom finding BBC
guilty for faked broadcast:
1. Provide compensation amount to concerned
parties.
2. Liaison with telephony service providers to
close all phone related and interactive
competitions.
7. Solutions should be Implemented
pre-recorded program:
 For this problem management should
provide mandatory training to the employees
about editorial ethics. It will overcome this
issue in future too. Management board and
editor should apologies publicly so that it
helps to reduce public anger towards BBC.
Before the show or program employees and
crew members communicate effectively.
 For this problem BBC management should

take full responsibilities of its employees so
that employees are loyal to the organization
and work in effective manner. Management
board should institute firm policies which
supports open feedback so that it helps to
identify effective decision at workplace.
Management should build strong relationship
across the organization so that it helps to
avoid politics at organization.
3.The industry regulator Ofcom finding
BBC guilty for faked broadcast:
 For this problem management should provide
compensation amount to the concerned
parties to avoid legal procedures and build
the trust of its customer again. It will helps to
regain BBC prestige. Management should
liaison with telephony service providers to
close all phone related and interactive
competitions as it create negative impact on
customers and break the trust.
Thank You.

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Solution of case Study 5:

1. Series of editorial misjudgments on live or pre-

Effective flow of •Consumes more

•Helps to achieve its •Impact on BBC

•Helps employees to •Consumes more cost to

•Helps employees to be •Create conflict among

B •Create positive impact •Carelessness in work by

•Helps to implement •Consumes more time

•Helps to avoid same •Can bear huge loss from

B •Helps to build trust. •Customer number can

 Series of editorial misjudgments on live or

 For this problem BBC management should

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