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    McKinsey Problem Solving Framework-Email

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    Piyush Pandey
    The McKinsey problem solving framework outlines a 6 step process for solving problems that includes defining the problem, structuring it, prioritizing issues, planning analyses, conducting analyses, synthesizing findings, and developing recommendations. Key aspects of defining the problem include developing a clear problem statement and worksheet. Structuring the problem involves breaking it down into smaller problems or hypotheses and developing an issue tree. The framework emphasizes conducting analyses to collect evidence, synthesizing findings using a pyramid structure, and presenting recommendations also in a pyramid format.

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    McKinsey Problem Solving Framework-Email

    Uploaded by

    Piyush Pandey
    228 views15 pages
    The McKinsey problem solving framework outlines a 6 step process for solving problems that includes defining the problem, structuring it, prioritizing issues, planning analyses, conducting analyses, synthesizing findings, and developing recommendations. Key aspects of defining the problem include developing a clear problem statement and worksheet. Structuring the problem involves breaking it down into smaller problems or hypotheses and developing an issue tree. The framework emphasizes conducting analyses to collect evidence, synthesizing findings using a pyramid structure, and presenting recommendations also in a pyramid format.

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    Problem Solving

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    McKinsey Problem solving framework-email

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    The McKinsey problem solving framework outlines a 6 step process for solving problems that includes defining the problem, structuring it, prioritizing issues, planning analyses, conducting analyses, synthesizing findings, and developing recommendations. Key aspects of defining the problem include developing a clear problem statement and worksheet. Structuring the problem involves breaking it down into smaller problems or hypotheses and developing an issue tree. The framework emphasizes conducting analyses to collect evidence, synthesizing findings using a pyramid structure, and presenting recommendations also in a pyramid format.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    228 views15 pages

    McKinsey Problem Solving Framework-Email

    Uploaded by

    Piyush Pandey
    The McKinsey problem solving framework outlines a 6 step process for solving problems that includes defining the problem, structuring it, prioritizing issues, planning analyses, conducting analyses, synthesizing findings, and developing recommendations. Key aspects of defining the problem include developing a clear problem statement and worksheet. Structuring the problem involves breaking it down into smaller problems or hypotheses and developing an issue tree. The framework emphasizes conducting analyses to collect evidence, synthesizing findings using a pyramid structure, and presenting recommendations also in a pyramid format.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
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    At a glance
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    The key takeaways are the McKinsey problem solving framework involves defining the problem, structuring it, prioritizing issues, planning analyses, conducting analyses, synthesizing findings, and developing recommendations.

    The steps in the McKinsey problem solving framework are: Define the problem, Structure the problem, Prioritize the issues, Plan the analyses and work, Conduct analyses and work, Synthesize findings, Develop recommendations

    The steps to define the problem are: 1) Articulate the problem, 2) Develop a problem statement worksheet to clarify the problem, success criteria and expected output

    MCKINSEY PROBLEM

    SOLVING FRAMEWORK
    PROBLEM SOLVING STEPS
    Define the problem
    Structure the problem
    Prioritize the issues
    Plan the analyses and work
    Conduct analyses and work
    Synthesize findings
    Develop recommendations
    DEFINE THE PROBLEM
    Step 1
    • Academic : What is the problem articulated in the case study (academic) - this definition rarely requires re-statement/re-definition.

    • Consulting/Projects: What is the problem articulated by the client (Consulting)

    Step 2
    • Academic : Develop Problem worksheet - capture relevant data in the case study that relates to parameters in the problem
    worksheet

    Consulting: Develop a problem worksheet to ensure you have clarity on what exactly is the problem to be solved, what are the
    success criteria, and what is the final output expected - Consulting

    OUTPUT
    Academic - Clear problem statement - usually what the problem or decision articulated by the protaganist- or the case study
    questions given in the case study or by the professor

    Consulting - A clearer problem definition with success criteria, boundaries, constraints etc
    DEVELOP THE PROBLEM
    STATEMENT WORKSHEET
    If relevant to the case study
    STRUCTURE THE PROBLEM
    • Break down the problem into smaller problems if feasible/case study data justifies it
    • Develop multiple hypothesis/hypotheses of what could be causing the problems

    Output
    • Issue tree
    • Hypothesis tree

    • Check tree for MECE Concept :


    • Mutually exclusive
    • Cumulatively exhaustive
    PRIORITIZE THE ISSUES
    • From the issue tree select which problems you will try to solve now - typically these will be problems
    that can easily be addressed and will give the highest impact/benefit to the
    protgonist/company/client. This is a matter of judgement, partially depending on the success criteria
    defined in the problem worksheet

    • Example – Dropping sales can be due to


     Lowered team morale
     Poor product quality
     New competitor in the market
     Inadequate sales training

    • You may decide to address issue 3 and 4 first, and then address issue 1 and 2. Do this ONLY IF YOU
    BELIEVE IT IS relevant and necessary. Else, address all issues at the same time – its your judgement call
    as a manager.

    • Use a two by two matrix - High impact and ease of impact as the two axes
    PLAN ANALYSES AND WORK
    • Figure out and articulate what data you need/have from the case study, and/or data you will collect from literature/web
    research and/or direct market survey research

    • Figure out and articulate what concepts you will apply, and what kind of quantitative (and qualitative analysis) you will
    conduct on available data

    Example

    • - Data collection: Competitor activity, market trends, Market share analysis, Internal sales trend, sales performance by
    regions across years and all geographies
    • Analysis : LIFO/FIFO, Market segmentation, Trend analysis, Quick ratio - calcuations

    • If a group project - decide who will do what and in what time frames

    • Also articulate what is the outcome you expect from each analysis - computed data/prove or disprove hypothesis/act as
    evidence giving an insight into the cause of the problem etc… In short, once you analyze how do you expect the outcome to
    be useful in solving the problem
    CONDUCT THE ANALYSES
    PLANNED
    • Collect the data (EVIDENCE in the critical thinking framework) For case studies, all data will be in the
    case study

    • Conduct the literature review, secondary research (If relevant)


    • Consolidate the results of all the data collection and analyses.

    Output
    • Review of this information will lead to inferences and insights into the cause or causes of the problem,
    or alternatively prove or disprove a hypothesis

    Sample output
    - Competitors have been steadily increasing digital marketing spends
    - Customer survey shows greater preference for pickles with more garlic
    - Turnover of sales forces is the highest in the last decade
    - There is an unprecedented churn in the distribution channel (25 of 65 distributors have exited from our
    business)
    SYNTHESIZE FINDINGS
    Summarize your findings using the pyramid structure (Introduction - every synthesis should explain a
    single concept (governing thought) and the supporting ideas presented in a logical structure - forming
    a pyramid.

    The leadership of the CEO is in question because his


    new salary cuts and distribution policies have lead to
    several problems
    - Lowered production quality
    - Low motivation levels of sales teams
    - Distribution churn due to a policy of lowered
    distributor incentives
    DEVELOP
    RECOMMENDATIONS
    (SOLUTION) – PRESENT IN A
    PYRAMID FORMAT
    A change of the CEO is required because his policies have led to:
    - Lowered production quality
     Provide evidence of lowered quality

    - Low motivation levels of sales teams


    - - Provide evidence of low motivation levels

    - Distribution churn due to a policy of lowered distributor incentives


     Provide evidence of churn
    PYRAMID STRUCTURE
    ASSUMPTIONS (FROM
    CRITICAL THINKING
    FRAMEWORK)
    Assumptions around data and inferences from the analysis
    Assumptions about why the solution will work
    IMPLICATIONS (FROM
    CRITICAL THINKING
    FRAMEWORK)
    Are there any implications if
     Your assumptions prove to be wrong
     Your solution is implemented
    POINT OF VIEW - OTHER
    STAKEHOLDERS
    State only if relevant and you have data
    What will other stakeholders think or are affected about/by your recommended
    solution

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