QUALITY

CONTROL
Coverage of
topics
WHAT IS KAIZEN?
WHAT IS 5S?
QUALITY CONTROL
CIRCLE
MANAGEMENT
SYSTEM
 Kaizen

What is kaizen? How does Kaizen Work? What are its benefits?
Kaizen involves five key principles:
Kaizen is a Japanese term meaning
Greater staff satisfaction
change for the better or continuous
Improve customer satisfaction
know your customer
improvement. It is a Japanese
business philosophy that concerns the
Reduction in staff turnover
let it flow
processes that continuously improve
operations and involve all employees.
Strengthened staff loyalty
go to gemba( or the real place)
Kaizen sees improvement
inproductivity as a gradual and
Greater Efficiency and productivit
empower people
methodical process.

Better problem solving

be transparent
 5S

What is 5S? Where does it came from? What are its benefits?
It is a system for organizi-ng spaces The term 5S comes from five
Reduced costs
so work can be performed Japanese words:
efficiently, effectively, and Seiri Higher quality
safely. This system focuses on
putting everything where it belongs
Seiton Increased productivity
and keeping the workplace clean,
which makes it easier for people to do
Seiso Greater employee satisfacti
their jobs without wasting time or
risking injury.
Seiketsu A safer work environmen

Shitsuke
 Sort
When you sort you also can identify red tag items. You place these in a
designated red tag area if you cannot dispose of them right away. You
dispose of them as possible. Keeping this part of 5S in order requires
discipline and supervision. You must check on a regular basis that you keep
in your work space only what you need. You must also keep up with waste
removal.

Some questions to ask during this phase include:

-What is the purpose of this item?
-When was this item last used?
-How frequently is it used?
-Who uses it?
-Does it need to be here?
 Set in Order
In this part of 5S you set up tools and equipment so you can easily select and use
them. You make sure necessary items are easy to access. You do not waste time
as all you need to work is readily available. You also prevent loss of time when
set up is a priority.
FIFO is a concept that applies here and refers to First In First Out. You make work
flow smooth. You make work easier. With this part of 5S you keep set up
something you do regularly and methodically.

Some questions to ask during this phase include:

-Which people (or workstations) use which items?
-When are items used?
-Which items are used most frequently?
-Should items be grouped by type?
-Where would it be most logical to place items?
 Shine
With this component of 5S we mean cleaning the workplace at a set interval of
time, even daily if so established. Cleaning and inspection are tied
together. With cleaning you help to keep equipment and machinery in good
order with less deterioration. We also have a place where it is easy to work and
safe too. When something is not in its place or cleaned, it is clear. Workers
can easily fix this.

In addition to basic cleaning, Shine also involves performing regular

maintenance on equipment and machinery. Planning for maintenance ahead of
time means businesses can catch problems and prevent breakdowns. That means
less wasted time and no loss of profits related to work stoppages.
 Standardize
Standardization in this 5S context means you pick the best practices for a work
area and organization and stick to those practices. You keep high standards at all
times and keep all items in order according to a standard that is written down.
Every process has a standard.

Standardize systematizes everything that just happened and turns one-time efforts
into habits. Standardize assigns regular tasks, creates schedules, and posts
instructions so these activities become routines. It makes standard operating
procedures for 5S so that orderliness doesn't fall by the wayside. A posted
schedule indicating how frequently certain cleaning tasks must occur and who is
responsible for them is another helpful tool.
 Sustain
When you look at the sustain part of 5S you refer to training and
discipline. You keep all the other parts in place with employees knowing
what to do intuitively. Training is part of this step. Feedback is too.

Sustain refers to the process of keeping 5S running smoothly, but also

of keeping everyone in the organization involved. Managers need to
participate, as do employees out on the manufacturing floor, in the
warehouse, or in the office. Sustain is about making 5s a long-term
program, not just an event or short-term project. Ideally, 5S becomes a
part of an organization's culture. And when 5S is sustained over time,
that's when businesses will start to notice continuous positive
results.
 Quality Control Circle
Quality circles have been shown to be an effective way to
encourage continuous improvement in almost any type of work
environment. There have even been empirical studies Quality Circle Process
performed that show that when implemented correctly, quality
control circles allow more work to get done, with fewer Most quality circles will work through a set process
people, than jobsites that don't use this concept. with each meeting. In general, this will follow
the Plan, Do, Check, Act process, which is ideal for
continuous improvement projects. Following this
process not only makes it easier to identify potential
solutions and implement them, but it also has an
established flow for moving from one process
improvement to the next. This is important because
this type of group meeting is scheduled to take place
on a regular basis, with new problems being identified
and resolved on a regular basis
Management Systems
 Management Systems
ISO 9001

ISO 9001 is a worldwide framework that defines the criteria for a quality control system
(QMS). The standard is used by companies to show that they can reliably offer goods
andservices that satisfy consumer and regulatory criteria. It is the most commonly used
specification in the ISO 9000 series and the only one that organizations can certify with.

The International Organization for Standardization (ISO), an international organization made

up on national standardsbodies from over 160 countries, first published ISO 9001 in 1987. In
September 2015, the most recent version of ISO 9001 was released.
ISO 9000 Quality Management Principles
 Management Systems:

Benefits of ISO 9001

ISO 9001 allows companies to ensure that their clients obtain reliably high-quality goods and
services, which has a wide array of benefits, including positive reviews, management, and
personnel. Organizations find that using ISO 9001, which defines the criteria for an efficient
quality control framework, allows them:

1. Set up a quality management system (QMS).

2. Management, bult customer satisfaction
3. Improve process continually
4. Saves cost
 Management Systems:

ISO 14001

ISO 14001 is the most popular standard of the ISO 14000family. ISO 14001 is a global standard that
lays out the requirements for a successful environmental management system (EMS). Rather
than establishing environmentalperformance requirements, it provides a framework that an
organization can follow.

(ISO) International Organization for Standardization defines environmental management system as

“part of the management system used to manage environmental aspects, fulfill compliance
obligations, and address risks and opportunities.”
ISO 14001 Environment Management Systems (EMS)
Framework
 Management Systems:

1.Improve resource efficiency

2.Reduce waste
3.Drive down costs
4.Provide assurance that environmental impact is beingmeasured
5.Gain competitive advantage in supply chain design
6.Increase new business opportunities
7.Meet legal obligations
8.Increase stakeholder and customer trust
9.Improve overall environmental impact
10Manage environmental obligations with consistency
 Management Systems:

OSHAS 18001

The OHSAS 18001 Certification Scheme is an occupational health and safety framework that allows
the organization to monitor risks and increase efficiency in the field of risk-control factors through
the detection and evaluation ofthe probability and seriousness of hazards in the workplace.

Along with quality, environmental, and other managementsystems, OHSAS 18001 is a must-have for
your organization. It would assist the organization in loweringdirect and indirect costs while also
avoiding worker accidents. Your organization protects its partners – staff, manufacturers, and
consumers – by adhering to the system.
 Management Systems:

Benefits of OSHAS 18001

1.Providing workers with a safe and stable workingenvironment;

2.Resource management that is both accurate andefficient; a demonstrated
3.Dedication to OH&S among stakeholders;
4.Reducing the possibility of losing clients and investors;
5.Increasing the amount of opportunities for growth;
6.Costs associated with OH&S injuries are reduced;
7.Compliance of all relevant laws and regulations at thelocal, regional, and international levels
 Management Systems:
ISO/TS 16949

ISO/TS 16949 is an automobile system standard. 4 groups of quality system standards (QS 9000,
VDA 6.1, AVSQ, EAQF) were combined into one international standard (ISO/TS 16949), which was
published with the purpose of a public discussion in August 1998 and realized in March 1999.
Standard is very similar to QS 9000 3rd edition, with some extension from other national
automobile standards. User of QS 9000, AVSQ, EAQF or VDA 6.1 shall accept ISO/TS 16949
certification as an equivalent so that multiple certification will not be necessary.
This technical specification is valid in all supply chain in car industry. It is valid for all workplaces
of part producers or service providers and their suppliers.
 Management Systems:
Benefits of ISO/TS 16949

The purpose of ISO/TS 16949 is the same as with QS 9000.

• Particularly quality system development that enables continual improvement emphasizes non-
conformance prevention and variability and loss reduction in the supply chain. (The application
is aimed at suppliers and subcontractors in car industry. Greater emphasis is placed on the 2nd
and 3rd level subcontractor certification).
• Continual improvement shall be explicitly included in quality planning and as a very important
part of general quality policy it shall be aimed at quality, service (supplies), costs and
technology. In this respect ISO/TS inclines to TQM.
• Specific customer requirements will be included in quality system to ensure that the customer
will acknowledge the certification. Similarly customer requirements are included in
certification audit.
 Management Systems:
ISO 22001

Standard ISO 22001 specifies requirements regarding food safety management systems in all food
chain, from producers of feed, basic industry producers to food producers, carriers, retailers and
catering establishment.
The standard includes also terms regarding programme of necessary prerequisites and operating
programmes of necessary prerequisites. The standard integrates the Hazard Analysis and Critical
Control Points (HACCP) system and application steps developed by Codex Alimentarius
Commission and closely refers to ČSN EN ISO 9001. It serves for registration or certification of
food safety management systems by external organization, for organization self-assessment, or
more precisely for issue of own declaration of conformity with this international standard.
 Management Systems:

ISO 22001

• Guarantee of production process stability and high quality services

• Improvement of order efficiency of processes
• Increase of public and state auditing bodies trust
• Improvement of the firm competitive advantage
• Development of the mutual confidence between a firm and a client
• Increase of company price and image