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    Debark Hospital

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    drkefyalewtaye
    The document summarizes activities done at Debark Hospital to maintain patient satisfaction. Staff were trained on quality standards and identifying issues. Key problems were identified including delayed lab results, doctor availability, electricity outages, and lost records. An action plan was developed to address frequent power outages by hiring electricians, maintaining generators, and obtaining spare parts. Best practices were implemented like organizing pharmacy units and obtaining essential supplies. A health development army program was also created with community teams to identify issues and provide feedback.

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    Debark Hospital

    Uploaded by

    drkefyalewtaye
    76 views13 pages
    The document summarizes activities done at Debark Hospital to maintain patient satisfaction. Staff were trained on quality standards and identifying issues. Key problems were identified including delayed lab results, doctor availability, electricity outages, and lost records. An action plan was developed to address frequent power outages by hiring electricians, maintaining generators, and obtaining spare parts. Best practices were implemented like organizing pharmacy units and obtaining essential supplies. A health development army program was also created with community teams to identify issues and provide feedback.

    Original Description:

    Debark hospital EHAQ Presentations

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    The document summarizes activities done at Debark Hospital to maintain patient satisfaction. Staff were trained on quality standards and identifying issues. Key problems were identified including delayed lab results, doctor availability, electricity outages, and lost records. An action plan was developed to address frequent power outages by hiring electricians, maintaining generators, and obtaining spare parts. Best practices were implemented like organizing pharmacy units and obtaining essential supplies. A health development army program was also created with community teams to identify issues and provide feedback.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    76 views13 pages

    Debark Hospital

    Uploaded by

    drkefyalewtaye
    The document summarizes activities done at Debark Hospital to maintain patient satisfaction. Staff were trained on quality standards and identifying issues. Key problems were identified including delayed lab results, doctor availability, electricity outages, and lost records. An action plan was developed to address frequent power outages by hiring electricians, maintaining generators, and obtaining spare parts. Best practices were implemented like organizing pharmacy units and obtaining essential supplies. A health development army program was also created with community teams to identify issues and provide feedback.

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    You are on page 1of 13

    Activities which have been done to maintain

    patient satisfaction in the Debark hospital


    Activity one

    • 1/ Staffs orientation was conducted on the


    issues of the Ethiopian hospital quality alliance
    aims & objectives.
    • 2/ which task will be expected as an individual
    & as a group was discussed & come to
    consensus to maintain patient satisfaction by
    providing a high quality of health care.
    Activity two

    • Problem identification & action plan


    development
    The problems were identified :-
    • 1/ by involving the hospital staffs the
    problems were selected. These are
    • A/ Delaying of lab& x- ray result
    • B/ medical doctors & nurses were not
    available at OPD on time
    • C/ frequent interruption of electricity
    Contd
    • D/ UN availability of lab reagent
    • E/ increases of patients waiting time
    • G/ sometimes patient’s card were lost
    • H/ absence of common goal among some hospital
    staff
    • J/ sometimes pharmacist were not available at their
    respective dispensing unit
    • K/ not all hospital staff have similar information
    about the hospital over all activities to advocate &
    convincing the community during un necessary
    complain & negative image manifested by the
    Contd
    • The above mentioned problems were some of
    the problem which is identified by the hospital
    staff during our discussion. So we are going to
    develop action plan by selecting the main
    problem which contributing to solve other
    problem at the same time.
    •
    1.problem
    • Frequent interruption of electricity

    2. Objective
    Maintain sustainable electricity supply to run
    the hospital activities in a sustainable manner
    3. Root cause analysis

    • People
    • Process
    • Equipment
    • Environment
    1. People
    • No adequate electrician to assign during night time
    to on the generator during interruption of electricity
    as the hospital has only one electrician was assigned.
    Action was taken
    Hired additional electrician and assigned during night
    time
    2. Process
    Requested budget & allocated by governing board
    The generator has no automatic restart during
    interruption of electricity
    Actions were taken
    Action was taken
     Maintained the backup generator
     Purchased additional generator
    3. Environment
    Un able to get spare part in the local market for the
    generator.
    No potential generator vender in our zone even the
    region
    Actions were taken
    Purchased generator spare parts by collaborated with
    regional health bureau from Addis Ababa
    Best practices
     Assigned two fulltime ware house worker
     Organized dispensary unit at emergency , inpatient, labor
    & delivery & at OPD level
     Obtained all essential drugs , medical equipment & reagent
    by communicated with PFSA and purchased from Bahrdar&
    Addis Ababa.
     Expired drugs were reduced to 2%
     Constructed 2modern incinerator by collaborated with
    NGOS signed agreement with the NGO to construct
    warehouse.
     Allocated budget for construction of additional blocks
    Health development army
    • 24 1to5& 11 HAD Team
    • Prepared health development army plan
    • Orientation was given for team leaders and
    the staff
    • After reaching the consensus with 1to 5 and
    team leaders developed their own plan
    • One to five team conduct their discussion on
    Wednesday every week.
    Contd
    • Health development team conduct their
    discussion every 15 days.
    • Every month on 30 of the month general
    discussion is conducted
    • Feed back is provided based on the evaluation
    Results were achieved After HAD organized

     Rent seeking areas of the areas were


    identified at each department
     Problems were identified in drugs utilization’
    handling and distribution.
     Transparency was created in training selection
    and management.
     Sense of ownership was created.

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