Emotional Intelligence

Designed By
Mohamed Farouk Nawar
 Difference between IQ & EQ
-: IQ Intelligence quotient
• A measure of the intelligence of an individual (something you’re largely
born with). derived from results obtained from specially designed test
• They’re designed to reflect a wide range of
cognitive skills

• Your score tends to remain consistent from

childhood to adulthood
• It’s not a test of knowledge,
which represents what you learn through education or
life experience
 Difference between IQ & EQ
-: IQ Intelligence quotient
• Standardized IQ tests are given and scored by trained administrators. The
score represents how you compare to your peer group in:
 language
 reasoning abilities
 processing speed
 visual-spatial processing
 memory
 math
• If you have a high IQ score, it means your reasoning and problem-solving
abilities are better than average and may signal intellectual potential.
• An IQ of 70 or below may indicate limited intellectual functioning.
• However, IQ alone doesn’t tell the whole story.
• Testing of social, practical, and conceptual skills is needed to make that kind
of determination.
 Difference between IQ & EQ
• IQ Intelligence quotient :-
• There’s a lot of debate on the subject of intelligence and whether it can actually
be measured.
• A 2010 study validated the average scores in 108 countries, finding :-
 Difference between IQ & EQ
• IQ Intelligence quotient :-
• IQ scores can be affected by factors such as:
 nutrition
 health conditions
 access to education
 culture and environment

• Whatever your IQ, it can’t accurately predict how your life will turn out.
• You can have a high IQ and attain little success in life, or you can have an IQ
on the lower side and do very well.
• Life is more complicated than that, involving many variables. Life experience
and curiosity about the world matter.
• So do character, opportunity, and ambition, not to mention a little luck.
 Difference between IQ & EQ
• IQ Intelligence quotient :-
• Improving IQ scores
• The brain is a complex organ
• we may never fully comprehend
how intelligence, ability to learn, and
knowledge overlap.
• You can have a high IQ, but lack education and general knowledge. .
• For the most part, IQ is generally considered stable throughout life.
• One small 2011 studyTrusted Source suggests that intellectual capacity
can increase or decrease during teen years.
• There’s some evidenceTrusted Source that you might be able to increase
your IQ score by a few points. You can probably improve focus, memory,
or some other skill. You might even become a better test taker.
 Difference between IQ & EQ
• IQ Intelligence quotient :-
• Improving IQ scores
• There’s no proof that cognitive training raises overall intelligence. Though, you
can — and should — continue to learn throughout your life.
• You can enhance your ability to:
 Concentrate
 Remember details
 Empathize
 Grasp new concepts
 Enrich your imagination
 Research
 Add to your knowledge base
• Both fiction and nonfiction, is one way to boost your abilities in these areas.
Mental stimulation can help slow or prevent cognitive decline as you age.
• In addition to reading, activities such as puzzles, playing music, and group
 Difference between IQ & EQ
-: EQ Emotional quotient
• Emotional intelligence (known as emotional quotient or EQ) is the ability to
understand, use, and manage your own emotions and feelings
in positive ways to relieve stress,
communicate effectively, empathize
with others, overcome
challenges and defuse conflict.

• Emotional intelligence helps you build stronger relationships, succeed in life and
at work, achieving your career and personal goals.
• Emotional intelligence (EI) help you to understand not only our own feelings but
also the feelings of others, for motivating ourselves, and for managing our
emotions effectively in our relationships
• It can also help you to connect with your feelings, turn intention into action, and
make informed decisions about what matters most to you.
•
 ?Why is emotional intelligence so important

• As we know, it's not the smartest people who are the most successful or
the most fulfilled in life.
• You probably know people who are academically brilliant
and yet are socially inept and unsuccessful at
work or in their personal relationships.

• Intellectual ability or your intelligence quotient (IQ) isn't enough on its own
to achieve success in life.
• Yes, your IQ can help you get into college, but it's your EQ that will help you
manage the stress and emotions when facing your final exams.
• IQ and EQ exist in tandem and are most effective when they build off one
another
?Why is emotional intelligence so important
-: Emotional intelligence affects

• Your performance at work.

• High emotional intelligence can help you navigate the social
complexities of the workplace,
lead and motivate others, and
excel in your career.

• In fact, when it comes to gauging important job candidates,

many companies now rate emotional intelligence as
important as technical ability and employ EQ testing before
hiring
-: Emotional intelligence affects

• Your physical health.

• If you're unable to manage your emotions,
You are probably not managing your
stress either.

• This can lead to serious health problems.

• Uncontrolled stress raises blood pressure, suppresses the immune system,
increases the risk of heart attacks and strokes,
• Contributes to infertility, and speeds up the aging process.
• The first step to improving emotional intelligence is to learn how to
manage stress.
-: Emotional intelligence affects

• Your physical health.

• How to manage stress ??
Practice the 4 A's of stress management

Avoid, Alter, Adapt, or Accept.

-: Emotional intelligence affects

• Your mental health.

• Uncontrolled emotions and stress can also impact your mental health, making

you vulnerable to anxiety and depression.

• you'll also struggle to form strong relationships.

• This in turn can leave you feeling lonely

and isolated and further exacerbate any mental health problems.
• It also affects your ability to cope with stress, overcome challenges, build
relationships, and recover from life’s setbacks and hardships.
• Strong mental health isn’t just the absence of mental health problems.
• The absence of mental illness, mental health refers to the presence of positive
characteristics.
 -: Emotional intelligence affects

• People who are mentally healthy have:-

• A sense of contentment.
• A zest for living and the ability to laugh and have
fun.
• The ability to deal with stress and
bounce back from adversity.

• A sense of meaning and purpose, in both their activities and their relationships.
• The flexibility to learn new skills and adapt to change.
• A balance between work and play, rest and activity, etc.
• The ability to build and maintain fulfilling relationships.
• Self-confidence and high self-esteem
 -: Emotional intelligence affects

• Your relationships.
• By understanding your emotions and how to control them,
you're better able to express how
you feel and understand how
others are feeling.

• This allows you to communicate more effectively and forge

stronger relationships, both at work and in your personal life
-: Emotional intelligence affects

• Your social intelligence.

• Being in tune with your emotions serves a social purpose, connecting you
to other people and the world around you.

• Social intelligence enables you to recognize friend from foe, measure

another person's interest in you, reduce stress, balance your nervous
system through social communication, and feel loved and happy.
 EQ and leadership

• Emotional intelligence is essential in effective leadership and has a direct

impact on work performance.
• Experts believe that emotional intelligence
provides a new paradigm for leaders
to measure and monitor
their employee’s performance –
a model that encourages growth, innovation, and
creativity in leadership
• A leader with a positive mood and attitude tends to interact with others in
a way that results in a positive, helpful, and cooperative workgroup,
thereby increasing
workplace efficiency.
 EQ and leadership
• The most effective leaders consider emotional intelligence
a critical skill to recognize and solve their
team members’ problems.
• Experts believe that intelligence quotient (IQ),
technical skills, and communication skills are irrelevant
if a leader lacks emotional intelligence.
• Emotional intelligence in leadership is referred to as the ability to understand
and manage one’s emotions, as well as recognize and control others’ emotions
and perspectives.
• The term is believed to be first used in 1990 by researchers John Mayer and
Peter Salovey.
• The growing importance of emotional intelligence has forced many leaders to
learn and implement it into their leadership style to incite innovation, job
satisfaction, and a positive working environment in their company
 EQ and leadership
• What is the Importance of Emotional Intelligence in Leadership?
• While many leaders have prolific technical and communication skills, they lack
emotional intelligence.
• As leaders set the organization’s tone, emotional intelligence becomes an
inevitable part of the skill set.
• An organization led by a leader who lacks emotional intelligence cannot survive.
Here’s why emotional intelligence is important:-
• Emotional intelligence develops a positive work culture in the organization, which
vicariously increases efficiency and productivity.
• It instigates growth, innovation, and creativity in the organization and team
members.
• It constantly motivates team members and leaders to put their best foot forward.
• Emotional intelligence helps leaders and employees make the right decisions in
difficult times.
• It develops a strong bond between a leader and their team
 • The most widely accepted view
of emotional intelligence
identifies 20 competencies,
EQ which are in turn organized into
Emotional four clusters:
quotient • 1. Self-Awareness
• 2. Self-Management
• 3. Social Awareness
• 4. Social Skills
 Self-Awareness-1

• The science of attachment indicates that your current emotional

experience is likely a reflection of your early life experience.
• Your ability to manage core feelings such as anger, sadness, fear, and joy
often depends on the quality and consistency of your early life emotional
experiences.
• If your primary caretaker as an infant understood and valued your
emotions, it's likely your emotions have become valuable assets in adult
life.
• But, if your emotional experiences as an infant were confusing,
threatening or painful, it's likely you've tried to distance yourself from
your emotions.
• Being able to connect to your emotions—having a moment-to-moment
connection with your changing emotional experience—is the key to
understanding how emotion influences your thoughts and actions.
 Self-Awareness-1

• Self-Awareness is the ability to accurately sense and identify personal feelings,

along with the ability to understand and evaluate them.

To be fully aware of your feelings you must first

identify them, and then you must
acknowledge and accept them.

• Self-awareness is concerned with knowing about your own internal states,

preferences, resources, and perceptions.
• You recognize your own emotions and how they affect your thoughts and
behavior. You know your strengths and weaknesses, and have self-confidence
 Self-Awareness-1

• As you become more self-aware, you become better able to be in touch

with your own feelings.
• Self-awareness is very important to achieving success at work.
• Not being in touch with your own feelings in sufficient
degree can handicap your overall effectiveness.

• Individuals who have high self-awareness are able to conduct accurate

• self-appraisals, are self-confident, are

authentic, welcome feedback, perceive situations accurately, and are
willing to take risks for what they believe to be right.
Self-Awareness-1
 Self-Awareness-1
• Three Competencies within Self-Awareness
• The Self-Awareness cluster contains three
basic competencies or subcategories:
• Emotional self-awareness
• Accurate self-assessment
• Self-confidence
 Self-Awareness-1
Emotional Self-Awareness
• Emotional self-awareness is the ability to recognize your own emotions
and their effects, to identify how you react to cues in the environment,
and to understand how your emotions affect your overall performance.
• Individuals in which this competency is
• highly developed:
• Are aware of their feelings
• Understand the connection between their own
feelings and what they think, do, and say
• Know why certain feelings occur in themselves
• Recognize how their feelings affect their performance
• Understand the implications of their actions
• Are aware of how they are guided by their values and goals
 Self-Awareness-1
• Accurate Self-Assessment
• Accurate self-assessment is the process of identifying your inner resources,
abilities, strengths, and acknowledging and accepting your limits. It is based on the
desire to receive feedback and new perspectives about yourself and is motivated
by the desire for continuous
learning and self development.
Individuals in which this competency is highly developed:
1. Have a sense of humor about themselves
2. Are knowledgeable of their own strengths and weaknesses
3. Have the ability to be reflective to learn from experience
4. Are receptive to candid feedback, new perspectives, continuous learning, and
self-development
 Self-Awareness-1
• Self-Confidence
• Self-confidence is your own belief in your capability to accomplish a task.
Self-confidence includes
acknowledging and affirming that you are the best person for the job that you
are doing.
It is also about conveying your ideas and opinions in a confident manner and
having a positive impacted on others.
• Individuals in which this competence is highly developed:
• The belief that they are the most capable person for the job
• The ability to present themselves in an assured, unhesitating manner
• The courage to voice views that may be unpopular and to go out on a limb
when following their convictions
• The ability to be decisive and to make sound decisions despite uncertainties
and pressures
 Self-Awareness-1
• Tips for Developing Self-Awareness
Emotional Self-Awareness
• Pay attention to the physical reactions aroused in your body during stressful situations.
• Keep a journal where you write down your behaviors and inner feelings when faced
with stressful situations on a daily basis.

Accurate Self-Assessment
• When interacting with people with whom you feel comfortable, ask for their
constructive feedback about your actions and behaviors.
• Make a list of what you believe to be your strengths as well as any areas where
development is needed, and then compare your own list and a similar list prepared by
someone else.
 Self-Awareness-1
• Tips for Developing Self-Awareness
• Self-Confidence
• Adjust your thinking and behaviors so that
they closely match those of someone
whose models that trait of
self-confidence—with that model in mind,
act decisively, instead of self-consciously watching your every move.

• Find someone you trust who would be willing to help you to objectively
analyze your abilities.
 Self-Management-2
• Self-Management is the ability to understand your emotions and then
use that understanding to turn situations to your benefit.
• Self-management is also the ability to use your feelings to reason well and
act intentionally.

• You're able to control impulsive feelings and behaviors, manage your

emotions in healthy ways, take initiative, follow through on commitments,
and adapt to changing circumstances
 Self-Management-2
In order for you to engage your EQ, you must be able to use your emotions to
make constructive decisions about your behavior.
When you become overly stressed, you can lose control of your emotions and
the ability to act thoughtfully and appropriately.

Think about a time when stress has overwhelmed you.

Was it easy to think clearly or make a rational decision? Probably not. When
you become overly stressed, your ability to both think clearly and accurately
assess emotions—your own and other people's—becomes compromised
 Self-Management-2
Emotions are important pieces of information that tell you about yourself and
others, but in the face of stress that takes us out of our comfort zone,
We can become overwhelmed
and lose control of ourselves.
With the ability to manage stress
& stay emotionally present,
You can learn to receive upsetting information
without letting it override your thoughts and self-control. You'll be able to
make choices
That allow you to control impulsive feelings and behaviors, manage your
emotions in healthy ways, take initiative, follow through on commitments,
and adapt to changing circumstances
 Self-Management-2
Why is Self-Management Important?
• Self-management is important because when people are able to better
managing
their emotions, they do better in life.
• The more people allow emotions to
control and direct their behavior, the worse
they do in life.
• People who are good managers of their emotions are open to change,
effective in
mood management, consistent in stress management, they are intentional,
productive, and behave in a reasonable and rational way.
 Self-Management-2
Six Competencies within Self-Management
• The Self-Management cluster contains six basic competencies
or subcategories:-
1. Emotional self-control
2. Trustworthiness
3. Consciousness
4. Adaptability
5. Optimism
6. Initiative
 Self-Management-2
Emotional Self-Control
• Emotional self-control is the ability to keep impulsive feelings and emotions
under control.
• It is being able to restrain negative actions when provoked, when faced
with opposition or hostility from other people, or when working under
pressure.
Individuals in which this competency is highly developed:
1. Deal calmly with stress
2. Display impulse control and restraint
3. Stay posed and positive, even in trying moments
4. Think clearly and stay focused under pressure
 Self-Management-2
Trustworthiness
Trustworthiness is maintaining standards of honesty and integrity. It includes
communicating intentions, ideas, and feelings openly,
and welcoming openness and
honesty in others.

Individuals in which this competency is highly developed:

1. Act ethically and are above criticism
2. Build trust through reliability and authenticity
3. Are authentic - what you see is what you get
4. Have a tough stance, even if they are unpopular
5. Confront unethical action in others
 Self-Management-2
Conscientiousness
• Conscientiousness is about taking responsibility for personal performance.
It reflects an underlying drive for being reliable and delivering quality work.

Individuals in which this competency is highly developed:

1. Follow through on commitments and keep promises
2. Hold themselves accountable for meeting their objectives
3. Are organized and careful in their work
4. Pay attention to detail
 Self-Management-2
Adaptability
Adaptability is the ability to be flexible and work effectively within a variety of
changing situations and with various individuals and groups.

Individuals in which this competency is highly developed:

1. Can smoothly handle multiple demands, shifting priorities, and rapid
change
2. Are flexible in how they see events
3. Adapt plans, behavior, or approaches to fit major changes in situations
 Self-Management-2
Optimism
• Optimism is about seeing the world as a glass that is “half-full” rather than
“half empty”.
It is the ability to see good in others and in the situations at hand.
Threats are viewed merely as opportunities that can be acted upon and taken
advantage of to achieve optimal outcomes.
Individuals in which this competency is highly developed:
1. See opportunities rather than threats
2. Have mainly positive expectations about others
3. Have hopes that the future will be better than the past
 Self-Management-2
Initiative
Initiative is the ability to identify a problem, obstacle, or opportunity and take
action on it.
People with initiative are consistently striving to do better, to experience new
challenges, and to
be held accountable for their actions and ideas.

Individuals in which this competency is highly developed:

1. Seek out fresh ideas from a wide variety of sources
2. Act rather than wait
3. Entertain original solutions to problems, and generate new ideas
Take fresh perspectives and risks in their thinking .4 .4
 Self-Management-2
Tips for Improving Self-Management
Emotional Self-Control
• Make a list of all the things that trigger you to lose control. Create a strategy to prevent
these triggers from causing you to lose your composure and your self-control.
• Reduce your stress though physical activity, or other types of relaxation.
Trustworthiness
• Spend some time exploring the values and principals that you feel most strongly about
and write down the
important ones. Next to each one examine whether your behavior is consistent with
these values, and ask
yourself what you would need to do differently in order to be more genuine and be true
to your beliefs.
• Consider the issues on which you are willing to act against all opposition. Clarify for
yourself what is and is
not worth fighting for.
 Self-Management-2
• Tips for Improving Self-Management
• Conscientiousness
• Keep a detailed filling system for all monthly bills, telephone, rent, heat, etc.
• Build routine checks into your calendar to ensure devotion to deadlines, policies, and
standards. In the event that you find something that does not reach the desired standard
or that will take much longer
than the time frame given, work though your plan to give the task at hand more time and
effort.
Adaptability
• Periodically review the processes you or your department has in place. What are the
strengths and
weaknesses of each? Is there a better, more efficient way of approaching things?
• When current strategies are not working, stop what you are doing, acknowledge that it
is not working
and make the necessary changes to your plans, activities, objectives, or behavior.
 Self-Management-2
Tips for Improving Self-Management
Optimism
• For two or three days, make a list of all the difficulty you encountered, and write down the

consequences next to each one.

Note that when your feelings are pessimistic in nature, positive
activity is shortened, but when your feelings are optimistic in nature, positive energy flows.
• Try to change your thoughts from negative to positive. Initiative
• Volunteer to be a leader of a service organization that markets its information to the
community and
solicit funds for support
• Make a list of all the external factors that affect your department and of all the internal
factors affecting
the department. Then map out the steps needed to capitalize on those opportunities and
take actions
to prevent significant problems.
 Social Awareness-3
• Social awareness refers to how people handle relationships and awareness
of others’ feelings, needs, and concerns.
• It is the ability to recognize and appropriately
respond to the emotions and feelings of others.

• You can understand the emotions, needs, and concerns of other people,
pick up on emotional cues, feel comfortable socially, and recognize the
power dynamics in a group or organization.
 Social Awareness-3
• Social awareness enables you to recognize and interpret the mainly
nonverbal cues others are constantly using to communicate with you.
• These cues let you know how others are really feeling,
• how their emotional state is changing
• from moment to moment, and
• what's truly important to them

• When groups of people send out similar nonverbal cues, you're able to read
and understand the power dynamics and shared emotional experiences of
the group. In short, you're empathetic and socially comfortable
Social Awareness-3
 Social Awareness-3
Social Awareness Of Nonverbal Signals
Eye contact -- Never underestimate the power of this simple part of the social signals you are sending
and receiving all of the time. Basically, just do it. Avoiding eye contact is a powerful rejection signal that
never communicates anything positive.

Facial expression -- The research is clear that the expression on

your face carries a huge amount of information.
The best idea is to smile.
It benefits you personally, and it makes others much more
likely to trust you.

Posture and position -- Side by side says, "We're going in the same direction. We're in this together,"
whereas face to face is sometimes perceived as confrontational. Knowing this is a good way to avoid
conflict. An erect posture is good for you and all of your interactions, not to mention your overall health
and well being.

Touch -- Be aware, be sensitive, and be careful...but don't let that stop you from touching other people
appropriately. Handshakes and hugs are generally safe, depending on the relationship. We need touch,
and when you're using this powerful nonverbal signal, you're meeting a very basic need
 Social Awareness-3
• The Importance Of A Positive Social Perspective
A positive social awareness will lower your stress level, and
greatly increase your ability
to form healthy connections with other people.

• Humanity -- As human beings, we are getting better, Contrary to what mainstream media presents,
there are far more kind, wise good souls on this planet than most realize. An optimistic view of
humanity will serve you well in every aspect of your life.

• Assume the best -- When you hold others in the highest possible regard, you are rising to a higher
level of consciousness within yourself. And, you're more likely to see the best coming from others,
when you're focusing on it and looking for it as a proficient Good finder.

• Recognize value -- If you are looking for value, you will find it. And the more you practice this, the
more skilled you will become. Appreciation is all about increasing value, so the best way to add value
in your social awareness is through the art of appreciation.

• Seek connection -- As human beings, we are all about making connections. We have far more in
common than you might think when looking at our differences. Look for common ground, and you'll
find it. The more connected you are to other people, the smarter and healthier you will be.
 Social Awareness-3
• Building Social Awareness Of Basic Needs
To love and be loved -- This is the core of our humanity, and the strongest of all of our basic
needs. Be aware of this need in yourself, and that gives you an excellent starting point in
approaching others. Set your intention to communicate love in all you do.

• To be affirmed -- Although it is more obvious in some than others, we are all seeking affirmation
and validation on some level, all of the time. When you master the skill of affirming yourself and
others with integrity and authenticity, you will be successful at many different levels.
• To be recognized -- Acknowledgment and recognition are some of the most basic needs we have
as human beings. Smiles, greetings and touch, followed by verbal acknowledgment and
recognition can do wonders to strengthen connections with others, and enhance your
relationships.

• To be entertained -- Develop your sense of humor and your storytelling skills. When you can
provide entertainment along with serious communication, others will hear and remember much
more of what you have to say.
Always keep a positive perspective, which will help you keep going, while the cynics and
pessimists are watching from the sidelines.
Keep in mind that we need connection with each other. Develop a clear vision of yourself as you
would like to be socially and in all of your relationships, and step eagerly into that bright future
 Social Awareness-3
• Social Games And Integrity
Playing games and acting with integrity are basically opposite ends of the
social spectrum. Games are based in deceit and hidden agendas, while
integrity brings authenticity, transparency and reliability.
• V-P-R triangle -- This is in many ways the most common game around,
sometimes referred to as the Karpman Drama Triangle. Nobody wins, and
everybody plays all of the positions, as you can see in the diagram below.
 Social Awareness-3
• Social Games And Integrity
• Hidden agendas -- Everybody has them.
This is natural, and when you look closely at the basic needs described
above, you'll understand what I mean. We all want love and recognition, but
of course we're not going to tell anyone about that. Your focus needs to be on
your own integrity, and let others do their own thing.
• Trust your gut feeling -- You just can't know everything. Learn all you can,
and develop the highest possible social awareness. Then leave the rest up
to your intuition...your gut feeling about who to connect with, where to
set boundaries, and when to let go and have a good time.
• Look for integrity -- Integrity means that words, actions and feelings are in
sync. Start with your own, and work toward personal integration. Then
seek out relationships with people where you sense a high level of
honesty and authenticity, where you get a sense of a solid individual. This
is the basis for all healthy relationships.
 Social Awareness-3
Three Competencies within Social Awareness:-
The Social Awareness cluster contains three basic
competencies or subcategories:
• Empathy
• Organizational awareness
• Service orientation
 Social Awareness-3
Empathy
Empathy is about understanding other people.
It is the ability to hear and understand accurately
• unspoken or partly expressed thoughts, feelings,
and concerns of others. People with empathy
• are able to constantly pick up on emotional cues, and they can appreciate not
only what people are saying but also why they are saying it.
Individuals in which this competency is highly developed:
1. Are attentive to emotional cues and listen well
2. Accurately read people’s moods or nonverbal cues
3. Respect and relate well to people of diverse backgrounds
4. Shows sensitivity and understand of others’ perspectives
5. Help out based on understanding other people’s needs and feelings
 Social Awareness-3
Organizational Awareness
Organizational Awareness is the ability to understand the power
relationships in one’s group or organization.
This includes the ability to identify the real decision makers and who can
influence them.
It is also about recognizing the values and cultures of organizations and
how they affect
the way people act and behave.
1. Individuals in which this competency is highly developed:
2. Understand the political forces at work in the organization
3. Accurately read key power relations in groups or organizations
4. Understand values and culture of groups or organizations
 Social Awareness-3
Service Orientation
Service orientation is anticipating, recognizing,
and meeting other people’s needs.
It means focusing ones efforts on others, and
reaction to the requests of others.
Individuals in which this competency is highly developed:
1. Are attuned to providing satisfaction to others
2. Match their services to meet others’ needs
3. Gladly offer appropriate assistance
4. Makes themselves available to others
 Social Awareness-3
Why is Having Social Awareness Important?
• Social awareness is very important for creating and maintaining good working
relationships with other people.
• People high in social awareness can feel
what other people are feeling and can
put themselves in their shoes.

• People who are high in social awareness are able to read non-verbal cues,
• Read messages conveyed by facial gestures, posture, eye movement, and body
• Strengthen social bonds
• Increasing productivity at work place
 Social Awareness-3
Tips for Improving Social-Awareness
Empathy
• Pay attention to critical interactions with others
• Study your customers well their
(habits , needs , education & interaction)
Organizational Awareness
• Identify key people inside and outside the organization who exert influence over policies
and activities.
• Create an influence chart for your organization or department and compare it to the
formal organization chart
• In your discussions with others, try to get their perspective on how to get things done
within the department.
Service Orientation
• Set a measurable goal to improve the level of service you provide to others.
• Start a reading file of articles about the needs of others in your department or
organization.
• Take action to change or modify some procedures in your department that others have
complained about.
 Social Skills-4
• Social Skills refers to a proficiency at suggesting desirable responses in
others.
• People with good social skills are good business leaders, leaders in society,
and effective parents who understand that personal success and group or
family success are inseparable.

• They lead by example, encouraging others in positive ways, validating them and
creating trust within them.
• You know how to develop and maintain good relationships, communicate clearly,
inspire and influence others, work well in a team, and manage conflict
 Social Skills-4
• Working well with others is a process that begins with emotional awareness and
your ability to recognize and understand what other people are experiencing.

• Once emotional awareness is in play,

• you can effectively develop additional social/emotional skills
that will make your relationships more effective,
fruitful, and fulfilling.

• Learn to see conflict as an opportunity to grow closer to others. Conflict and

disagreements are inevitable in human relationships.
• Two people can't possibly have the same needs, opinions, and expectations at all
times. However, that needn't be a bad thing.
• Resolving conflict in healthy, constructive ways can strengthen trust between
people. When conflict isn't perceived as threatening or punishing, it fosters
freedom, creativity, and safety in relationships
 Social Skills-4
• Eight Competencies within Social Skills
The Social Skills cluster contains eight basic competencies or subcategories:
1. Developing others
2. Inspirational leadership
3. Influence
4. Communication
5. Change catalyst
6. Conflict management
7. Building bonds
8. Teamwork and collaboration
Social Skills-4
 Social Skills-4
Developing Others
• Developing others is the ability to promote the long-term learning or
development of others. Its focus is on the developmental intent and effect rather than on
the formal role of teaching or training.
Those who do this well spend time
to help people find their own way to excellence
through specific feedback on current performance.

• Individuals in which this competency is highly developed:

1. Acknowledge and reward people’s strengths, accomplishments, and development
2. Offer useful feedback and identify people’s needs for development
3. Act as a mentor by by giving timely coaching, and offering assignments that
challenge and grow a person’s skills.
 Social Skills-4
Inspirational Leadership
Inspirational leadership is the ability to take on the role as leader of a team
or group.
• Inspirational leaders work to bring people together to get the job done,
they build a strong sense of belonging within the group leading others to
feel they are part of something larger than themselves.
• Individuals in which this competency is highly developed:
1. Inspire others by articulating and arousing enthusiasm for a shared
vision and mission
2. Step forward to lead as needed, regardless of position
3. Guide the performance of others while holding them accountable
4. Can make activities or projects engaging
5. Lead by example
 Social Skills-4
Influence
• Influence is the ability to persuade, convince, or impact other to get them
to go along with or support your agenda.
Influence is about grabbing someone’s attention
and passing on something they want to hear.
• Individuals in which this competency is highly developed:
1. Are skilled at persuasion
2. Can fine-tune presentations to appeal to the listener
3. Use complex strategies like indirect influence to build consensus and
support
4. Anticipate how people will respond to an argument and adapts their
approach accordingly
 Social Skills-4
Communication

• Communication is the ability to send clear and convincing messages to an

audience in open and effective way.
People high in communication make their presentations engaging and are open
to dialogue with the audience.
• Individuals in which this competency is highly developed:
• Use nonverbal cues, like tone of voice, to express feelings that reinforce
messages in presentations
• Deal with difficult issues easily
• Listen well, seek mutual understanding, and welcome sharing of information
• Promote open communication and stays receptive to bad news as well as
good
 Social Skills-4
Change Catalyst
• Change catalyst is having the ability to alert, energize and lead groups to
bring about specific
changes in the way things are done.
• This competency is about recognizing the
need for change and taking ownership of
change initiatives in order to move the group or
department forward.
• Individuals in which this competency is highly developed:
1. Recognize the need for change and removes barriers
2. Challenge the status quo to acknowledge the need for change
3. Champion the change and enlist others in its pursuit
 Social Skills-4
Conflict Management
• Conflict management is the ability to handle difficult individuals, groups of
people, or tense situations with discretion. This involves coming face to face
with the conflict rather than trying to avoid it.
This competency entails focusing on the issues rather
than the people and working to de-escalate bad feelings.
• Individuals in which this competency is highly developed:
1. Encourage debates and open discussion
2. Orchestrate win-win solutions
3. Communicate the positions of those involved in a conflict to all
concerned
 Social Skills-4
Building Bonds
• Building bonds is about working to build or maintain friendly, reciprocal,
and warm relationships or networks with people.
• Building bonds means developing
and maintaining good relationships with
a variety of people.

• Individuals in which this competency is highly developed:

1. Develops and maintains an extensive informal network
2. Nurtures relationships related to activities or projects
3. Makes and maintains personal friendships among work associates
 Social Skills-4
Teamwork and Collaboration
• Teamwork and Collaboration is about working cooperatively with others, being
part of a team and working together as opposed to working separately or
competitively.
Teamwork and collaboration is enjoying
shared responsibility and rewards for accomplishments.

• Individuals in which this competency is highly developed:

1. Collaborates, and shares plans, information, and resources
2. Promotes a friendly, cooperative climate in groups
3. Draws all members into active and enthusiastic participation
4. Builds team identity and commitment
 Social Skills-4
Tips to Improve and Develop Social Skills
Developing Others
• Regularly take time to talk to individuals about their aspirations, the
things they want to do better, and the things they would like to try out.
Inspirational Leadership
• When launching significant new projects or initiatives, consider spending
time with the team, create a vision for the work to be done, and build
commitment to moving forward.
• Interview or shadow a leader whom you find inspirational.
Ask yourself why you find this
• individual inspirational, analyze their style, and ask how they view their
roles.
 Social Skills-4
Tips to Improve and Develop Social Skills
Influence
• Form a study group among colleagues to talk about successful experiences
and reality-test future strategies.
• Take part in a task force or committee on an important and timely
organizational or cross-departmental problem.
Communication
• Identify and observe others who have an engaging style while
presenting, pay attention to their
nonverbal cues, and the visual aids they use to get their meanings across.
• When delivering information to people, encourage them to ask
questions
 Social Skills-4
Tips to Improve and Develop Social Skills
Change Catalyst
• Think about the worst possible change that might happen to you and your
team or department. Write a list of
possible benefits from that change and think about how you would sell those
benefits to the team or department if you had to.
• When preparing to tell others about change, think about each person, how
will the change impact this person?
Conflict Management
• If you are sensing trouble brewing with an individual, take steps to bring the
disagreement or grievance into the open before it turns into a conflict situation.
• When in a heated discussion, focus on the issues at hand and leave personal
matters aside. Ask yourself
“Is what I am saying or doing productive in trying to resolve this situation?”
Difference between emotional intelligence
vs artificial intelligence
• What is artificial intelligence?
• Artificial intelligence (AI) is the process of programming a computer to
mimic human intelligence and behavior. You can do it in a number of ways,
but the end goal is always the same – to create a machine that can think
and learn like a human.

• Some of the most common applications of AI include:

1. Speech and emotion recognition
2. Fraud detection
3. Predicting consumer behavior
4. Autonomous vehicles
 Difference between emotional intelligence
vs artificial intelligence
The most important discrepancies between these two concepts
include:
• AI is based on logic and machines,
• whereas EQ is about emotions.
• One of the biggest differences between
emotional intelligence and artificial intelligence is
that AI uses advanced machines,
whereas EQ evolves around emotions.
This means that AI is more focused on things like data and analytics, while EI is
concerned with human relationships and interactions.

• AI can be taught, while EI is more innate.

Difference between emotional intelligence
vs artificial intelligence
• Another key difference is that artificial intelligence can be taught through
programming, while emotional intelligence is more of an innate quality.
• Artificial intelligence gathers and analyzes data, whereas emotional
intelligence perceives and manages emotions.

• One of the most important things to know about

emotional intelligence vs artificial intelligence is that AI relies on data in
order to function, while EQis based on emotions.
• This means that AI is better at analyzing large amounts of data and
spotting patterns, while EQ is more about managing emotions and
relationships
 Difference between emotional intelligence
vs artificial intelligence
Can artificial intelligence be emotionally intelligent?
• AI and neuroscience researchers agree that current forms of AI cannot have their
own emotions,
• but they can mimic emotion, such as empathy.
In other words,
• while AI systems may be able to recognize when
someone is happy or sad, they do not actually feel happy or
sad themselves.
• This is because emotions are complex psychological and physiological states that
are driven by a range of factors, including personal values, goals, and experiences

• ((Smart business owners and company executives understand the importance of

appealing to the emotions of staff and clients. A machine can't achieve such
levels of human connection, while, as a human, ))
 Conclusion
• Recent research suggests that the competencies associated with emotional
intelligence are not set in stone at birth, but that the emotional competencies can
indeed be learned and developed.
• There are many benefits associated with developing your own emotional
intelligence capabilities, and those benefits range from the personal to the
organizational.
• The higher your emotional intelligence, the more likely you are to succeed in
personal and professional relationships.
• There is a strong correlation between well-developed emotional intelligence and
personal self-satisfaction and overall self-confidence.
• Having a good understanding of yourself, your strengths, and your weaknesses is
essential to superior performance when on the job.
• When your emotional intelligence is fully developed, it is easier to work well under
constantly changing circumstances and to act on your ideas in ways that benefit the
organization.
Emotional intelligence
Emotional intelligence
Train , Educate & develop your employees well on a term that they become able to {
leave you and move forward to another place
But use your emotional intelligence to manage them well so they won't be able to
} leave you