12-13questionnaire Preparation

Questionnaire Preparation
BITS F112
Technical Report Writing
How to Write Reports
Steps involved
⮚ Define Purpose & Scope

⮚ Determine the audience
⮚ Collect & select data
⮚ Organize the material
⮚ Make an outline
⮚ Interpret the data
⮚ Prepare the first draft
While preparing…
🞐 Identify population/representative
sample
🞐 Be focused and relevant
🞐 Short and objective
🞐 Arrange the questions logically
🞐 Give the respondent less writing task
🞐 Leave space for answers
🞐 Do not repeat the questions
While preparing
🞐 Provide clear instructions: the
respondent should know what exactly
he wants to answer.
■ Do you watch movies regularly? *

(what does regular refer to?)
■ How often in a month do you watch

movies?
Cont…
🞐 Avoid questions which lead the

respondent to favorable response only.
■ Do you fly with Jet Airways? *

■ Which Airways you fly often with?
Cont…
🞐 Keep the questionnaire short and easy to answer
■ Ask relevant questions only
■ Not all respondents can spare enough time (it
can skew the data)
■ They should be able to complete the
questionnaire in about 10-15 mints.
■ Provide enough space to express opinions
🞐 Ask only one question at a time

🞐 Avoid embarrassing questions which may hurt the
pride or ego of the respondent
Question type
🞐 Open-ended
■ How would describe the customer service of
Airtel Oasis?
🞐 Either-or/ Polar/Dichotomous/ Yes- No

■ Do you think Oasis provides one of the best
cell-phone services in India?
----Yes
-----No
Cont…
🞐 Multiple choice
■ Which description best fits to describe
the quality of mobile services? (choose
only one)
a) Uninterrupted incoming and outgoing anytime
from anywhere
b) Cheaper call rates
c) Less rental more talk value
d) Poor filtering
Cont…
🞐 Rating Scale
■ Respondent is required to rate something on a
given scale. Sometimes rating parameter is
also required.
■ Rate the customer care service of Airtel Oasis

for their response time on a scale of 1 to 5
where 1= Poor, 2= Needs Improvement, 3=
Neutral, 4= Good, 5= Excellent.
Cont…
🞐 Checklist
■ Which cell phone services you think maintain
more or less equal standard?
-----Vodafone
-----Airtel
------Reliance
------BSNL
Cont…
🞐 Ranking
■ Rank the following cell phone services in terms
of their service and cost effectiveness (1-4
most preferred to less preferred).
-----Hutch
-----Airtel
------Reliance
------VSNL
Cont…
🞐 Short-answer / Fill in
■ In the past two months, how many times did
you face link problems at your mobile service?
________________________
Task
The Students Union at BITS Pilani has
received a number of requests regarding
reforms in Mess Functioning. The
President, SU has asked you, Members of
the executive committee of the SU, to
conducted a survey and present a report
on Mess Functioning at BITS Pilani. For the
survey you need a questionnaire.
Areas of information
Quantity
Timing of meals
of Food
Timing of
meals
Services
Quality
of Food
Prepared food
Mess
Hygiene
Charges
Areas of information
🞐 Quality of Food
Prepared food
Raw food
🞐 Quantity of Food
🞐 Timing of meals
🞐 Mess Charges
🞐 Hygiene
🞐 Services
🞐 Mess Management
A Sample Questionnaire on
Functioning of a Mess in BITS
A. Personal Information
Please indicate your:
1. Name:_________________________
2. Age:___________________________
3. Sex:____________________________
4. Id. No:__________________________
5. Year:____________________________
6. Name of the mess:________________
7. State:__________________________
B. Timing:
Note: Please tick ( ) the relevant options in
the following except where stated otherwise.
1. Are you satisfied with the mess timings for the
following?
Breakfast Yes No
Lunch Yes No
Evening Canteen Yes No
Dinner Yes No
Night Canteen Yes No
2. If no, then recommend timings may be
(please specify):
From_________ to________ for breakfast
From_________ to________ for lunch
From_________ to________ for EC
From_________ to________ for dinner
From_________ to________ for NC
C. Food Quality and Quantity
1. How will you rate the following for their
preparation in your mess
Items Excellent Good Average Poor

Chapatti
Rice
Dal
Curry
Fried veg
Omlette
Meat
Soup
Pudding
Salad
2. If the preparation of any of the items above
is ‘poor’, it is because they are:
Oily Yes No
Spicy Yes No
Not cooked properly Yes No
Tasteless Yes No
3. How do you find the quality of the following
raw materials
Item Good Bad
Rice
Wheat
Milk
Veg. Oil
Spices
Vegetables
Eggs
Bread
Butter
Meat
Sauce
Pulses
4. What do you feel about the quantity of the
following items provided to you?
Item Sufficient Insufficient
Chapatti
Rice
Dal
Curry
Fried veg
Omlette
Meat
Soup
Pudding
Salad
Snacks
Fruits
Bread slices
4. Are you satisfied with the menu of the
following
Breakfast ___Yes ___No

Lunch ___Yes ___No
Evening Canteen ___Yes ___No
Dinner ___Yes ___No
Night Canteen___Yes ___No
5. What are the dishes you want to be added in
the following (please specify):
Breakfast ________ _________ ________ ________
Lunch ________ _________ ________ ________
E Canteen________ _________ ________ ________
Dinner ________ _________ ________ ________
N Canteen________ _________ ________ ________

6. What are the dishes you want to be
discontinued in the following? (please
specify)
Breakfast ________ _________ ________ ________
Lunch ________ _________ ________

________
E Canteen________ _________ ________ ________
Dinner ________ _________ _______ ________
N Canteen________ _________ ________ ________

7. How do you find the cleanliness of the
following items in the mess?
ItemsSatisfactory Unsatisfactory
Mess floor
Dining tables
Utensils
Wash basins
Towels
8. Are you satisfied with the availability to the
following:
Utensils _____Yes ____No
Space _____Yes ____No
9. Do you find the overall environment in the

mess hygienic:
______Yes ______No
10. The service of the mess servants is:

Satisfactory______
Unsatisfactory_____
11. The mess servants are: Please tick ( )
Courteous and polite
Neat and clean
Indifferent and rude
Unpunctual and sluggish
12. Is the supply of the following adequate in the

mess?
Electricity ______Yes ______No
Water______Yes ______No
13. How do you find the monthly charges of the
meals in the mess?
High____ Normal____ Low____
14. If your answer to the above question is ‘high’,

then the reason(s) is/are:
Dishonesty of the mess committee___

Inefficiency of the mess committee___
Wastage of material______
Pilferage by servants______
15. To remove the loopholes in the efficient
functioning of the messes you feel that:
a) The management of the messes should be

handed over to the Institute___
b) The messes should be run by the outside
contractors____
c) The management of the messes should be
by rotation____
16. If your answer to the question above is ‘c’
then the management of messes should
change:
1. Every month___
2. After every two month___
3. After every three months___
17. Any other remarks/suggestions regarding

mess which have not been mentioned in the
aforesaid questions>
____________________________________
____________________________________
____________________________________
Q.2. BITS Sports Council is responsible for organizing
BOSM. This years edition, BOSM -2012 is going on.
Participants from all over India have come to take part in
different events. To improve the overall conduct of BITS
Open Sports Meet, the council plans to conduct survey and
take feedback from the outstation participants to prepare the
report. To conduct the survey, the council requires a
questionnaire. You as a member of the council committee,
prepare 15 questions (excluding personal questions ) for the
survey questionnaire.
Thank you

12-13questionnaire Preparation

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Questionnaire Preparation

⮚ Define Purpose & Scope

■ Do you watch movies regularly? *

■ How often in a month do you watch

🞐 Avoid questions which lead the

■ Do you fly with Jet Airways? *

🞐 Ask only one question at a time

🞐 Either-or/ Polar/Dichotomous/ Yes- No

■ Rate the customer care service of Airtel Oasis

Items Excellent Good Average Poor

Breakfast ___Yes ___No

Breakfast ________ _________ ________ ________

Lunch ________ _________ ________ ________

E Canteen________ _________ ________ ________

Dinner ________ _________ ________ ________

N Canteen________ _________ ________ ________

Lunch ________ _________ ________

Dinner ________ _________ _______ ________

N Canteen________ _________ ________ ________

9. Do you find the overall environment in the

10. The service of the mess servants is:

12. Is the supply of the following adequate in the

14. If your answer to the above question is ‘high’,

Dishonesty of the mess committee___

a) The management of the messes should be

17. Any other remarks/suggestions regarding

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Breakfast _Yes _No

Breakfast ____ _ ____

Lunch ____ _ ____

E Canteen____ _ ____

Dinner ____ _ ____

N Canteen____ _ ____

Lunch ____ _ ____

Dinner ____ _ _ ______

N Canteen____ _ ____