CORPORATE PROFILE

RMA GROUP 2023

 ABOUT RMA

Your
Outsourcing
Partner
Established in 1988, RMA Group is a
leading outsourcing company headquartered in
Singapore with more than 1,200 employees across six
countries throughout Asia-Pacific.

600+ 70% 9 2 6 35
Clients across the globe Singapore Government Fortune Global 500 clients clients of world's biggest
country offices across Asia years of industry
Agencies oil companies
Pacific experience

© RMA GROUP 2023 | CORPORATE PROFILE

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 RMA CORPORATE PROFILE

BUSINESS OVERVIEW

35 YEARS OF HR, TRUSTED BY GOVERNMENT HUGE PRESENCE IN ASIA

TECH AND BUSINESS AGENCIES* AND TOP MNCs AND EXTENSIVE
OUTSOURCING CUSTOMER BASE

Established in 1988, RMA Group At RMA, we have worked with With our HQ in Singapore, RMA has
is a leading outsourcing company over 90% of the Government achieved growth in Asia, notably in
headquartered in Singapore with Agencies and top MNCs in Southeast Asia and China and has
more than 1,200 employees Singapore on various projects. served well over 600 clients in various
across six countries throughout industries for their outsourcing needs.
Asia-Pacific.

ENERGY/ LOGISTICS/
FINANCE EDUCATION
OIL & GAS MANUFACTURING

TECHNOLOGY AVIATION HEALTHCARE and others…

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 RMA CORPORATE PROFILE

OUR OFFERINGS
OUR INTEGRATED OUTSOURCING SERVICES COVERS A FULL RANGE OF FUNCTIONS

MANPOWER BUSINESS PROCESS TRANSFORMATION

OUTSOURCING OUTSOURCING OUTSOURCING

RECRUITMENT ACCOUNTING AND

CORPORATE FINANCE
SERVICES CUSTOMER RELATIONS AUTOMATION

• Customer Service •
• Company Incorporation Robotic Process Automation
• Manpower Placement
• Contact Centre •
• Corporate Secretarial Business Process Automation
• Executive Search
• XBRL Filing
• Screening
INFORMATION TECHNOLOGY
CHANGE MANAGEMENT
• Background Verification

• Work Pass Application • IT Maintenance • Stakeholder Management

TAX COMPLIANCE

• Onboarding • IT Helpdesk • Training and Communication

• Tax Filing • IT Support

HR ADMINISTRATION • GST Registration DIGITALIZATION

• GST Consulting
• Payroll Processing NON CORE OPERATIONS • Applications Development

• Learning and Development • Digitization

ACCOUNTS AND FINANCE • Mail Management

HR IT SOLUTIONS
• Transaction Processing CONSULTING
• Accounts Payable
• Transcription and Translation
• HR Management System • Shared Services Setup
• Accounts Receivable
• Survey and Research
• Applicant Tracking System • Gap Analysis and Advisory
• Accounting and Bookkeeping
• Project Management
• Learning Management System • Roadmapping and Solutioning

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KEY HIGHLIGHTS

MANPOWER BUSINESS PROCESS TRANSFORMATION

OUTSOURCING OUTSOURCING OUTSOURCING

1,200 4,000 35 36,000 480M 16.8PB

employees in 2021 headcounts recruited years of experience transactions processed in 2021 total pages digitized of total digitized data processed
in 2021

40% 30% 60%

lesser in-house manpower costs reduced operational costs from reduced transaction volumes because
savings per employee annually Business Process Outsourcing of automation

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REGIONAL PRESENCE IN
6 COUNTRIES

CHINA

Asia Pacific Region

Over the years, RMA has expanded its
office regionally, currently operating in 6
VIETNAM different countries.
INDIA
MALAYSIA

INDONESIA

SINGAPORE

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 RMA CORPORATE PROFILE

OUR SELECTED CLIENTS

PRIVATE SECTOR

FINANCE

TECHNOLOGY

ENERGY/
OIL AND GAS

EDUCATION

LOGISTICS/
MANUFACTURING

HEALTHCARE

AVIATION

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 RMA CORPORATE PROFILE

OUR SELECTED CLIENTS

PUBLIC SECTOR

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 RMA CORPORATE PROFILE

STRATEGIC PARTNERS

©©RMA
RMAGROUP
GROUP2023
2023| CORPORATE
| CORPORATEPROFILE
PROFILE
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 RMA CORPORATE PROFILE

ACCREDITATIONS

ISO 9001:2015 ISO 14001:2015 ISO 20000-1:2011 ISO 22301:2012 ISO 27001:2013
Quality Management System Environmental Management Service Management System Business Continuity Information Security
System Management System Management System

ISO 37001:2016 ISO 45001:2018 MTCS SS 584:2015 SSAE 3000 Evidence Act Certification
Anti-bribery Management Occupational Health and Multi-Tier Cloud Security Assurance Engagements Other Than Section 116A Of The Evidence Act
System Safety Management System (MTCS) Standard Audits or Reviews of Historical
Financial Information

©©RMA
RMAGROUP
GROUP2023
2023| CORPORATE
| CORPORATEPROFILE
PROFILE
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AWARDS AND ACCOLADES

Enterprise 50 Award Excellent Service Award Enabling Mark (Silver) Award Best Onboarding Experience
in recognition of the top 50 privately- in recognition for delivering outstanding in recognition of best practices, outcomes for attaining measurable success through
held local companies in Singapore. service. and commitment in disability-inclusive sound and innovative talent acquisition
hiring. strategies.

Community Appreciation Award Community Partnership Merit Award Community Appreciation Award Community Builders Award
awarded for supporting APSN's employment awarded for outstanding CSR initiatives towards awarded in recognition for outstanding support awarded for RMA's outstanding support
programme under Centre for Adults. creating a sustainable community. to the community. towards the Council's projects.

©©RMA
RMAGROUP
GROUP2023
2023| CORPORATE
| CORPORATEPROFILE
PROFILE
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 RMA CASE STUDIES

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© RMA GROUP 12
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 RMA CASE STUDIES

DIGITIZATION GROWTH
11 Years of Digitization Growth

2011 2013 2016 2019 2022

Pages scanned (Cumulative) 7 million 20 million 50 million 300 million 480 million

Staff count (Operations) 30 50 140 160 120

Government Agencies Served 10% 20% 30% 50% 60%

Number of Clients 20 30 40 60 80

Office Space Expansions 8,800 sqft 9,800 sqft 18,600 sq ft 33,600 sq ft 33,600 sq ft

Industries Served Government Government Government Government Government

Financial Institutions Financial Institutions Financial Institutions Financial Institutions Financial Institutions
Non Profit Non Profit Non Profit Non Profit
Real Estate Real Estate Real Estate
Healthcare Healthcare Healthcare
Semiconductor Semiconductor
Aviation Aviation
Telecommunications

Certifications/Validations - ✓EA Certified ✓EA Certified ✓EA Certified ✓EA Recertified (Ernst & Young)
✓ISO 22301 Certified ✓ISO 22301 Certified ✓ISO 22301 recertified
✓ISO 27001 Certified ✓ISO 27001 Certified ✓ISO 27001 recertified

Global Offices Singapore Singapore Singapore Singapore Singapore

Malaysia Malaysia Malaysia
India India India
Indonesia Indonesia
Vietnam Vietnam
China

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 RMA CASE STUDIES

DIGITIZATION USPs

Primagest Scanner Largest Digitization Project ISO Certified for Security

Fastest scanner owned by a service bureau For The Singapore Government With Evidence Act Certification

USP 2
USP 1
Awarded the largest Security Image
I.e PRIMAGEST
ONE AND ONLY IN SG THAT WE OWN? Digitization Project in
WHAT CAN IT DO THAT IS UNIQUE?
Singapore

RMA invests in the latest scanning RMA is a trusted vendor with the Singapore With a track record of over 30 years,
technologies to ensure the most optimized Government and was awarded the largest RMA is an ISO certified trusted vendor that
outputs and delivery efficiencies. digitization project in Singapore in 2017. The had worked with over 70% of the Singapore
project requirements wes to conduct scanning for Government.
200M+ pages.

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 RMA CASE STUDIES

DBS BANK

We helped Singapore’s Largest Multinational

Banking and Financial Services Corporation 150,000 <1 month
Took over the whole business
Monthly applications, forms and
outsource their Digitization and Transaction Processing process with minimum
mails digitized
disruption
services of their Credit Card, Account Services and
Remittance departments
100%
Fulfillment of all requirements
and SLA

RMA took over the infrastructure, maintenance, support, manpower and legacy technology on the data entry
services.

Revolutionized the traditional way of data entry by introducing advanced scanning technology and letting the
system does the data entry.

Restructured the existing data entry team and streamlined the internal processes to elevate the whole unit’s
efficiency and productivity.

Through scanning, advanced recognition engine and workflow automation, we are able to streamline manual
data entry task and process more forms at a minimal error rate.

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 RMA CASE STUDIES

VISA WORLDWIDE

We helped one of the largest American multinational financial services corporation

outsource the recruitment and placement of their in-house employees

13 years 40%
main manpower partners reduced cost of staff
since 2009 administration

Provide quality candidates within the turnaround time of 3 days while ensuring all the process are in place.

Free up in-house HR, administration and payroll activities.

Restructured the whole process from previous model to manpower outsourcing ultimately reducing cost.

Mitigate staff management issues while creating a high performing and productive teams.

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 RMA CASE STUDIES

SINGAPORE PRISON SCHOOL

We helped Singapore’s High Security Educational 100% 50

Institution under the Ministry of Home Affairs transition from previous model Total number of teaching and
to managed service administrative staff
(MHA) outsource their Personnel for Teaching
Services and Administrative Support Services

40% 3 weeks
reduced cost of staff to execute the change
administration management exercise

RMA formed and managed team of teaching professional and administrative staff.

Free up in-house HR, administration and payroll activities

Restructured the whole process from previous model of manpower outsourcing to managed service ultimately
reducing cost.

Mitigate staff management issues while creating a high performing and productive teams.

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SAFEGUARD G4S

We helped a Leading Global, Integrated Security Company provide its customers with automated reports across 25 branches within the next
working day.

Within 24
hours
> 25 100%
Automated bank branch DSCR and MI report
reports generated accuracy

RMA designed and deployed its RPA bots to systematically learn the process of preparing and generating the
DSCR report and MI report at the different bank branches.

Together with its client, RMA reviewed the performance, completeness and accuracy of each of these RPA
bots and made refinements where necessary.

The rollout provided technical support and transferring of knowledge to its client.

Complete automated tasks in a shorter time and achieve greater productivity while providing error-free and
extra security for sensitive data.

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 RMA CASE STUDIES

NATIONAL UNIVERSITY
OF SINGAPORE

We helped Asia’s 2nd ranked university in a

>15,000 >40
Improvements identified as
Operational Review. Staff served by NUS OHRSS
“as-is” state

This review was on the “as-is” state and develop the

“to-be” solutions on the Office of HR Shared
40% 25%
Services (OHRSS). Productivity related “to-be” Performance related “to-be”
solutions solutions

RMA gathered information inclusive of document review, interviews, and walk through reviews.

Improvement identified in the categories of productivity, compliance, performance, communication,

governance and technology.

>30% of improvements identified have wide-ranging impact to the operational and financial aspects of NUS.

Solutions developed include process redesign, technology solutions roll-out, manpower optimisation.

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SURVEY AND RESEARCH

ONLINE FACE-TO-FACE PHONE

150 2 weeks 700 2 months 6,000 4 months

respondents data collected respondents time completed respondents time completed

• Computer-Assisted Personal Interviews • Survey done in 4 countries using RMA’s

• Conducted online interviews via Zoom
using RMA’s Survey Platform Survey Platform
with a structured questionnaire

• More accurate screening. • Translation of questionnaire from English

• Greater scheduling flexibility.
to 4 languages.

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 SAVE BY OUTSOURCING

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REASONS BEHIND
OUTSOURCING

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BUSINESS OPPORTUNITIES

“Outsourcing can help you increase

revenues through upselling & cross-
selling.”

73% of projects are outsourced because it is outside of

scope or expertise.

Businesses should consider outsourcing to:

I. Extend their service offerings to make it more holistic

for customers.

II. Increase upsell & cross-sell abilities to optimize

revenue opportunities.

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REDUCING COSTS

Up to “Outsourcing can help you reduce

costs through lowered labor &
40% overhead costs.”
savings for companies
which outsource in
2018
Companies outsource because it provides resources
that can be costly if done in-house.

Businesses should consider outsourcing to:

Outsourcing is: I. Spend less on routine/ specialised tasks to make it

20% 22%
cheaper for more efficient for business owners.
& II. Lower labor & overhead costs to optimize cash flow.
Manufacturing & Production R&D

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HELPING THE ENVIRONMENT

“Outsourcing can help the environment

through minimizing a company’s carbon
footprint.”

BPOs are steadily evolving.

1. Providers increasingly 2. Use of digital

include higher value- technologies can
added & reduce global CO2
sustainability-related emissions by ~15%.
services.

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 +65 6298 7159
CONTACT US Office

Email enquiries@rmagroup.com.sg
Website www.rmagroup.com.sg

Local Offices Overseas Offices

RMA Malaysia RMA Indonesia
RMA Corporate Headquarters RMA BPO Centre RMA Manpower Centre
15-11, Q Sentral 2A, 50th Floor Regus Grand Indonesia
8 Kaki Bukit Avenue 1, 8 Kaki Bukit Avenue 1, 8 Kaki Bukit Avenue 1,
Jalan Stesen Sentral 2 Menara BCA Jl. M.H. Thamrin No. 1
#05-05 #05-06 #05-07
KL Sentral, 50470 Kuala Lumpur Jakarta, Central Jakarta City,
Singapore 417941 Singapore 417941 Singapore 417941
W.P. Kuala Lumpur, Malaysia Jakarta 10310, Indonesia

RMA Operations Centre RMA Imaging Hub

8 Kaki Bukit Avenue 1, 70 Ubi Crescent, RMA Vietnam RMA India
#05-08 Ubi Techpark #01-02
Level 46, Bitexco Financial Tower, Regus Gem Business Centre No.26/1,
Singapore 417941 Singapore 408570
2 Hai Trieu Street, District 1, 1st & 2nd Floor Ibis Hotel, Hosur Road,
Ho Chi Minh City, Vietnam Bommanahalli, Bangalore Ka 560068

RMA China
3-333, The Landmark, Eco-Business Park,
Sino-Singapore Tianjin Eco-City,
Tianjin 300467, China