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Chatting in tech
Let's get it started
Look at the logos of 4 communication apps. Can you identify all of them? What can you say about each one? Which messaging apps do you use? How is chat messaging different from emailing? What does this quote mean to you? Do you agree with the statement?
“We have two ears and one mouth so that we can
listen twice as much as we speak.”
Epictetus, Greek Stoic philosopher
Let’s read some tips for effective communication Let’s read some tips for effective communication Fill in the sentences with the correct word
Open a link What are your thoughts on these questions? ● When we communicate, what is more important listening or talking? ● What is your biggest pet peeve when it comes to work communication? ● Have you ever had to deal with issues that occurred due to miscommunication? What were they?
https://wordwall.net/resource/34932324 Some other tips, read them in a breakout room and discuss Some other tips Let’s work in groups on some more vocabulary
Open a link and match words to their meanings
Useful phrases
1. You want someone to clarify 2. You didn’t hear something
what they’ve said
● I don’t quite follow…. ● I didn’t catch that.
● I don’t fully understand… ● Could you repeat? ● I don’t get it… ● Can you say that again? ● Can you elaborate on that? ● Would you mind speaking more slowly? ● Could you be more specific?
3. You want to explain/clarify 4. You want to check if you understand
something you’ve already said what someone has just said
● Just to be clear, you’re suggesting that…
● In other words, … ● So, you’re saying that… ● To put it another way… ● If I understand you correctly… ● To be more specific…. ● Correct me if I’m wrong, but you’re saying ● Let me clarify that… that… Let’s practise What would you say in these situations? Use the expressions from the table on the previous slide to complete these dialogues.
1. A. First, you need to know the nuts and bolts of running a business. B. ___________________ A: It means that you need to know at least basic details about running a business.
2. A:I’m going to finish this task soon.
B: _______.Everyone’s waiting for you. A: Yeah, I’ll finish by Friday. Let’s practise What would you say in these situations? Use the expressions from the table on the slide 8 to complete these dialogues.
5. A: Your name, please.
B: Jane Kowalski, K-O-W-A-L-S-K-I. A: Sorry, __________. Would you mind speaking more slowly?
6. A: You should present the product, talk about all its advantages, give them the price and make sure they buy it. B: If I understand you correctly, I just need to sell it. A: Yeah, ______, just sell it. Let’s practise What would you say in these situations? Use the expressions from the table on the slide 8 to complete these dialogues.
5. A: Your name, please.
B: Jane Kowalski, K-O-W-A-L-S-K-I. A: Sorry, __________. Would you mind speaking more slowly?
6. A: You should present the product, talk about all its advantages, give them the price and make sure they buy it. B: If I understand you correctly, I just need to sell it. A: Yeah, ______, just sell it. Extra vocabulary Opinions
Open a link and choose the correct alternative to
complete the phrases. High time for video! :) Now let's discuss it!
1) What is transactional model?
2) What are the reasons of miscommunication? What impacts on interpreting things to each other? 3) Describe 5 practices for better communication.
(listening vs hearing; eyes, ears, gut; 2-way
street; assume different perceptions) Homework Video task Vocabulary
Learn phrases and Watch a video, write down
unfamiliar words and answer the words using Quizlet questions about it here.
