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MARKET SEGMENTATION- Meaning
A market is a place where buyers and sellers can meet
to facilitate the exchange or transaction of goods and services. Markets can be physical like a retail outlet, or virtual like an e-retailer. Markets establish the prices of goods and services that are determined by supply and demand. Features of a market include the availability of an arena, buyers and sellers, and a commodity
Segmentation refers to a process of bifurcating or dividing a large unit
into various small units which have more or less similar or related characteristics. • Market segmentation is a marketing concept which divides the complete market set up into smaller subsets comprising of consumers with a similar taste, demand and preference. A market segment is a small unit within a large market comprising of like-minded individuals. One market segment is totally distinct from the other segment. • In short, market segmentation means grouping of buyers who have common characteristics as buyers who have common characteristics as buyers of a product or services so that their needs are better served. • Definition of Market Segmentation: • According to Cundiff & Still, “Market segments is the act of grouping of consumers according to such characteristics as income, age, degree of urbanization, race or either classification, geographical location or education. In the words of Philip Kotler & Gray Armstrong, “The process of classifying customers into groups with different needs, characteristics or behaviour is called market segmentation. Objectives of Market Segmentation • According Prof. Esmond Pearce, “The purpose of market segmentation is to determine the difference among the purchasers which may affect the choice of market area or marketing methods.
• In other words, the main objective of market segmentation is to identify
the differences among the consumers of the product and to divide those consumers, on the basis of the differences identified, into several segments or groups to provide maximum satisfaction to consumers & to earn maximum profits for the marketer. Importance of Market segmentation 1. Understanding the needs of the customer: • When the information is collected segment-wise, the information becomes more precise and clear and becomes easily and effectively usable. Decisions made on this information. It helps the marketer to understand fully the needs, behaviour and expectations of the consumers of different segments. 2. Better position to spot marketing opportunities: • Market segmentation helps the producer to make fair estimate of marketing opportunities. On the basis of market research involved I market segmentation, the habits tastes, nature, etc. of consumers of different markets can be understood deeply to harness marketing opportunities. 3. Allocation of marketing budget: It is on the basis of market segmentation that marketing budget is allocated for a particular region or locality. In the regions where the sales opportunities are limited, a huge budget is of no use and budget allocation will be limited. On the other hand, in the regions where there are more sales opportunities, budget allocation will be more. Thus, it will channelize money to more profitable segments of the market. 4. Meeting of competition effectively: • Market segmentation helps the producer to face the competitors effectively. It provides an opportunity of making a deep study of the products, policies, and strategies of competitors in all segments. This helps the producers to adopt different policies, programmes, and strategies for different markets taking into consideration competitor’s policies & programmes. 5. Choosing the advertising media: • Market segmentation helps in choosing the advertising media wisely. It also helps the firm in timing of advertising efforts so that they are more during those periods when response is likely to be peak. 6. Increase in sales volume: • Market segmentation helps the producer know the demand pattern of each market segment, and satisfy the demand by improving his product. As a result, there will be increase in sales volume. If the market is properly segmented, the buyers preference are accurately ascertained and all the market segments are properly served, the sales volume will be much larger than if the same product is produced and offered to all buyers. 8. Benefits to customers: Market segmentation benefits the customers, as the producers produces and supplies goods which serve customers interest and satisfy their needs and wants Bases of Marketing Segmentation 1. DEMOGRAPHIC SEGMENTATION • Demographic segmentation refers to the categorization of the target market based on specific variables like age, education, and gender. It is a type of market segmentation that helps businesses to understand their consumers better and meet their needs, effectively. • Without demographic segmentation, it is nearly impossible to understand what your customers want.