CHAPTER 3 Front Office 2

CHAPTE
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CLASSIFICATIONS OF
HOTELS
CLASSIFICATIONS OF HOTELS
According to Size
Small-sized hotel- A hotel with less than 100 rooms.
Medium-sized hotel- A hotel with between 100 to 300 rooms.
Large-sized hotel- A hotel with more than 300 rooms.
According to Location, Clientele and Facilities
Downtown or Commercial hotel
Location: Heart of the city/ business centre
Clientele: Mostly businessmen and sometimes tourists
Facility: Modern
Average duration of stay: 3 to 7 days
Transit hotel
Location: Near the port of entry
Clientele: Layover passengers, misconnection passengers,
businessmen and tourists
Facility: Modern
Average duration of stay: Few hours
to few days
Resort hotel
Location: Resort places like hill stations, sea beaches, forests,
etc.
Clientele: Holiday makers, tourists and sometimes
businessmen
Facility: Moderate to modern facilities
Average duration of stay: Few weeks to months
Residential hotel
Location: Anywhere in the city and in the suburb
Clientele: Students and small businessmen, who have to stay
away from home for a long period of time
Facility: Basic facilities like accommodation and food
Average duration of stay: Rent paid monthly or quarterly
According to Star Classification
A Star denotes the available standards or facilities in a hotel.
The star classification is usually set by the tourism bureau or
department of one’s country or by an independent agency who
conducts an audit of the hotel’s facilities and services.
One Star
• 100% of the rooms have shower/ bathtub
• Offers daily room cleaning
• All rooms have coloured television with functioning remote
control
• May have tables and chairs in each room
• Offers basic bathroom amenities (soap, shampoo,
toothbrush, toothpaste)
• Offers 24/7 reception service
• Offers facsimile at the reception
• Offers a publicly available telephone for the guests
• Offers extended breakfast
• Offers beverages in the hotel
•
Two-Star
• In addition to One Star hotels, they offer breakfast buffet
• A reading light is also placed or built next to the bed
• Offers bath essence or shower gel, in addition to the
bathroom amenities
• There are bath towels and linen shelves in the rooms
• Accepts credit cards
Three-Star
• In addition to the Two-Star hotels, the reception is only
opened for 14 hours, accessible by phone, 24 hours from
the inside and outside
• The staff is bilingual (can speak Korean/English)
• Offers luggage service
• Offers beverages in the room (minibar)
• Offers telephones in each room- there is also internet in
every room and in public areas
• Offers hair-dryer, cleansing tissue- dressing mirror
• Offers sewing kit, shoe polish utensils, laundry and ironing
service
Four-Star
• In addition to the Three-Star hotels, they offer lobby seats
and beverage service
• Offers a breakfast buffet or breakfast menu card via room
service
• Offers a minibar or 24-hour beverages via room service
• There are arm chairs/sofa with side table in the rooms
• Offers bathrobe and slippers in each room
• Offers cosmetic products, vanity mirror
• They have an “A la carte” restaurant
Five-Star
• The reception is open 24/7
• In addition to the Four-Star hotels, they have multilingual
staff
• Offers doorman-service and valet parking
• They also have a Concierge
• They have a spacious reception hall with several seats and
beverage service
OTHER TYPES OF HOTELS
Chains - A Hotel Chain is an administration company that
manages a number of hotels having the same name but being
located in different areas.
Casino Hotels - The focus of this type of hotel is on gambling
and provision of casino.
Metropolitan Hotels - These hotels are situated in
metropolitan cities and provide modern western style luxury to
their guests.
Apartel - It is an apartment building also used as residential
hotel.
Boutique Hotel - In this type of hotel, each room has a
distinct characteristic.
COMMON TYPES OF ROOMS
Single Room - A room with one single bed, meant for only
one person.
Twin Room - A room with two, single beds, separated from
each other and meant for two persons.
Double Room - A room with a double bed, meant for two

persons.
Suite - This is an apartment that has one bedroom with one
double bed, a living and dining space.
SPECIAL TYPES OF ROOMS
• Cabana - It is a room situated away from the main building,

near the swimming pool, which is mainly for changing or
resting purpose and is rented on hourly basis.
• Duplex - A duplex is a room with two levels, the upper level

is used as a bedroom and the lower level as a living or
sitting room.
• Family Room - An efficiency room has kitchen facility and

is generally found in resort hotels. Also known as family
rooms.
• Hospitality Room - It is a room that can be used by the

resident guests to entertain their own guests. These rooms
are rented on hourly basis.
• Interconnected Room - An interconnected room has two

rooms adjacent to each other with an interconnecting door,
which allows entry from one room to the other, without
• Lanai - This is a room with a good view, normally of hills,
sea, garden, mountains and so on.
• Penthouse Suite - This room is situated at the terrace level

and is open to the sky.
• Studio Room - This room has a single bed and a few

couches or sofas that can be converted to a bed.
• Quad - This room offers four beds that provide sleeping

accommodation for four individuals.

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CHAPTE

Double Room - A room with a double bed, meant for two

• Cabana - It is a room situated away from the main building,

• Duplex - A duplex is a room with two levels, the upper level

• Family Room - An efficiency room has kitchen facility and

• Hospitality Room - It is a room that can be used by the

• Interconnected Room - An interconnected room has two

• Penthouse Suite - This room is situated at the terrace level

• Studio Room - This room has a single bed and a few

• Quad - This room offers four beds that provide sleeping

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