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Introduction to Communication (Model)

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5 views

Introduction to Communication (Model)

Uploaded by

yashverma299006
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Introduction to Communication

(Model)

Prepared by SHSS, TIET


Etymology of Communication

• The English word ‘communication’ has been derived from the Latin
word, Communicare, which means to impart or participate or to
transmit.

• The word Communicare is derived from the root Communis, which


means to make common or to share.

*(Etymology is the study of the origins of words and how they change over time)
What is Communication?
• Communication is essentially a discipline
concerned with the exchange and flow of
information and ideas from one person to another.

• Distilled to its bare essentials, communication


involves a sender transmitting an idea, information,
or feeling to a receiver who is able to understand
what has been communicated.

• Thus, effective communication occurs only when


the receiver understands the exact information or
idea that the sender intended to convey.
Source: https://www.isixsigma.com/dictionary/communication/
Characteristics of Communication

• Two way process


• Continuous
• Essential
• Has an objective or a purpose
• Pervasive across all walks of life
Characteristics of Communication

G, Denis. “The Communication Process.” Expert Program Management. Accessed August 7, 2024.
https://expertprogrammanagement.com/2019/04/the-communication-process/.
The Eight Stages of the Communication Process

• Sender: The person who wants to communicate.

• Message: The information the sender wishes to communicate.

• Encoding: How the message is to be communicated e.g. verbally or


written.

• Channel: How the message is sent e.g. face to face or by email.


Cont..
• Receiver: The person to whom the sender sends the message.

• Decoding: How the receiver understands or interprets the message.

• Feedback: The receiver’s response to the message.

• Noise: Anything that might interfere with communication or reduce


the chances of successful communication.
The Process of Communication Involves A Series of Stages:

• 1) An idea arises in the mind of the sender, which he wants to share


• 2) The sender encodes the idea in the form of a ‘message’

• 3) The sender chooses some medium / channel to put across the message
• 4) The receiver receives the message

• 5) The receiver decodes – absorbs, understands, interprets the message


• 6) The receiver sends feedback or his response
Noise

• Anything that happens, resulting in the recipient receiving a different


message than the one the sender intended, is called noise. There are
four types of noise.

• Psychological Noise
• Semantic Noise
• Physical Noise
• Environmental Noise
Types

Psychological Noise Semantic Noise

• This type of noise comes from • This type of noise is created by


within us; for example, the sender; for example,
• our preconceived stereotypes, • using technical language or
our biases, verbose language,
• our beliefs, • it usually happens because the
• and our assumptions. sender has failed to target their
message or channel to the needs
of the receiver.
Types

Physical Noise Environmental Noise

• This is any type of noise that • This type of noise comes from
distracts us; for example, the environment around us; for
example,
• loud colleagues talking around
you or listening to music. • passing traffic.
References

• This content is adapted from:

• Munsaka, Temba. “Communication Is Complex. Definitions, Types and Problems.”


Google Books, 2014.
https://www.google.co.in/books/edition/Communication_is_Complex_Definitions_Typ/
UojgBQAAQBAJ?hl=en&gbpv=1&dq=what%2Bis
%2Bcommunication&printsec=frontcover.

• G, Denis. “The Communication Process.” Expert Program Management. Accessed


August 7, 2024. https://expertprogrammanagement.com/2019/04/the-communication-
process/.
Importance of Feedback

• We may say that communication has


occurred only when the message has
been understood

• Understanding occurs in the mind of


the receiver

• Feedback is critical to ensure that


accurate understanding of the message
has occurred
Constructive Feedback

• is a type of feedback that focuses on strengths, contributions, and value.


• It builds trust and morale, boosts motivation, and overall performance of people.

• Example:

• You recently asked a teammate for some research on a strategy that you’d like to consider
implementing for a particular work stream.

• The amount of consideration and effort put into this


endeavour impresses me a great deal. Your conducted
research was exceptionally rigorous. I greatly
appreciate your efforts and dedication.
Destructive Feedback
• It hurts people and diminishes their confidence, morale, etc.
• The information is usually delivered in the general form of criticism.
• It is frequently sarcastic, negative, and rude.
• It also focuses on personalities.
• It can lead the recipient to withdraw from others.

• Example
• Michelle has been constantly showing up late for work:

• “When you show up late to work every day, it irritates me because it feels like you
are letting our team down. The hours are 9 to 3 and when you show up late to
work, it has a negative impact on our team. What do you think? From now on, I
really need you to arrive to work on time and change your behavior.”
Feedback

• Take time to give feedback


• Avoid giving bitter feedback directly
• Look at areas that can be improved upon
• Do not highlight the negative areas too much
• Do not settle your personal scores while giving
feedback
• Explain limitations
Feedback

https://pressbooks.bccampus.ca/businesspresentationskills/chapter/chapter-5-giving-receiving-feedback /
Feedback

• Some points while receiving feedback:

• Listen to the person and be more open to receive feedback


• Focus on the key areas where you can improve
• Avoid giving justifications as much as possible
• You may choose to ignore some of the feedback given
Feedback

• Some ways to be more comfortable and confident when receiving feedback:

• Be open-minded
• Look for the lesson
• Ask clarifying questions
• Ask for their advice
• Suspend judgment: depersonalize it
• Say thank you!

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