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    Operations Management

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    alm27ph
    This document provides an overview of key concepts in operations management. It discusses the six types of operations as physical, locational, exchange, physiological, psychological, and informational. It also outlines the transformation process that converts inputs like materials, machines, labor, and capital into outputs of goods and services. The evolution of operations management is reviewed from craft production to lean production. Primary topics in operations management are also listed which include operations strategy, quality management, production and services design, and supply chain management.

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    Operations Management

    Uploaded by

    alm27ph
    306 views17 pages
    This document provides an overview of key concepts in operations management. It discusses the six types of operations as physical, locational, exchange, physiological, psychological, and informational. It also outlines the transformation process that converts inputs like materials, machines, labor, and capital into outputs of goods and services. The evolution of operations management is reviewed from craft production to lean production. Primary topics in operations management are also listed which include operations strategy, quality management, production and services design, and supply chain management.

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    This document provides an overview of key concepts in operations management. It discusses the six types of operations as physical, locational, exchange, physiological, psychological, and informational. It also outlines the transformation process that converts inputs like materials, machines, labor, and capital into outputs of goods and services. The evolution of operations management is reviewed from craft production to lean production. Primary topics in operations management are also listed which include operations strategy, quality management, production and services design, and supply chain management.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    306 views17 pages

    Operations Management

    Uploaded by

    alm27ph
    This document provides an overview of key concepts in operations management. It discusses the six types of operations as physical, locational, exchange, physiological, psychological, and informational. It also outlines the transformation process that converts inputs like materials, machines, labor, and capital into outputs of goods and services. The evolution of operations management is reviewed from craft production to lean production. Primary topics in operations management are also listed which include operations strategy, quality management, production and services design, and supply chain management.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 17

    Operation Management

    Physical: as in manufacturing operations Locational: as in transportation operations Exchange: as in retail operations Physiological: as in health care Psychological: as in entertainment Informational: as in communication

    Transformation Process
    Physical: as in manufacturing operations Locational: as in transportation operations Exchange: as in retail operations Physiological: as in health care Psychological: as in entertainment Informational: as in communication

    Operations as a Transformation Process

    INPUT Material Machines Labor Management Capital

    TRANSFORMATION PROCESS

    OUTPUT Goods Services

    Feedback

    Operations Function
    Operations Marketing Finance and accounting Human resources Outside suppliers

    How is operations relevant to my major?


    Accounting Information Technology Management
    As an auditor you must understand the fundamentals of operations management. IT is a tool, and theres no better place to apply it than in operations. We use so many things you learn in an operations class scheduling, lean production, theory of constraints, and tons of quality tools.

    How is operations relevant to my major?


    Economics Its all about processes. I live by flowcharts and Pareto analysis. How can you do a good job marketing a product if youre unsure of its quality or delivery status? Most of our capital budgeting requests are from operations, and most of our cost savings, too.

    Marketing

    Finance

    Evolution of Operations Management


    Craft production

    process of handcrafting products or services for individual customers

    Division of labor

    dividing a job into a series of small tasks each performed by a different worker standardization of parts initially as replacement parts; enabled mass production

    Interchangeable parts

    Evolution of Operations Management (cont.)


    Scientific management

    systematic analysis of work methods

    Mass production

    high-volume production of a standardized product for a mass market


    adaptation of mass production that prizes quality and flexibility

    Lean production

    An Integrated Value Chain


    Value chain: set of activities that create and deliver products to customer

    Customer

    Manufacturer

    Supplier

    Flow of information (customer order) Flow of product (order fulfillment)

    Competitiveness and Productivity (cont.)

    Measures of Productivity

    Productivity Increase
    Become efficient

    output increases with little or no increase in input both output and input grow with output growing more rapidly output increases while input decreases output remains the same and input is reduced both output and input decrease, with input decreasing at a faster rate

    Expand

    Achieve breakthroughs

    Downsize

    Retrench

    OperationsOriented Barriers to Entry


    Economies of Scale Capital Investment Access to Supply and Distribution Channels Learning Curve

    Primary Topics in Operations Management

    Primary Topics in Operations Management (cont.)

    Operations Strategy
    Strategy: Chapter 2

    Maintaining an operations strategy to support firms competitive advantage


    Focusing on quality in operational decision making Designing quality products and services

    Quality: Chapters 3 and 4

    Product and Services: Chapter 5

    Processes, Technologies, and Capacity: Chapter 6

    Setting up process so that it works smoothly and efficiently

    Operations Strategy (cont.)


    Facilities: Chapter 7

    Setting up facility so that it works smoothly and efficiently Designing jobs and work to produce quality products Managing complex projects

    Human Resources: Chapter 8

    Project Management: Chapter 9

    Supply Chain Management


    Supply Chain: Chapter 10

    Managing supply chain Predicting customer demand How much to produce and when to produce it How much to order and when to order

    Forecasting: Chapter 11

    Aggregate Planning: Chapter 12

    Inventory Management: Chapter 13

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