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    Cafe Spice Final

    Uploaded by

    Mahesh Shah
    HR's role at Café Spice is to foster a high performance culture through developing processes and tools to improve the culture. Their focus areas include executing strategies to drive employee commitment and customer satisfaction. Café Spice measures include providing a positive employment experience, establishing a strong talent management plan, implementing rewards, gaining external recognition, and communicating an attractive employment brand. New employees undergo an orientation and training includes on-the-job and classroom sessions. Performance is evaluated using 360 degree feedback and skills are developed through training programs. Compensation is based on market rates and incentives include raises for performance.

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    Cafe Spice Final

    Uploaded by

    Mahesh Shah
    59 views18 pages
    HR's role at Café Spice is to foster a high performance culture through developing processes and tools to improve the culture. Their focus areas include executing strategies to drive employee commitment and customer satisfaction. Café Spice measures include providing a positive employment experience, establishing a strong talent management plan, implementing rewards, gaining external recognition, and communicating an attractive employment brand. New employees undergo an orientation and training includes on-the-job and classroom sessions. Performance is evaluated using 360 degree feedback and skills are developed through training programs. Compensation is based on market rates and incentives include raises for performance.

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    HR's role at Café Spice is to foster a high performance culture through developing processes and tools to improve the culture. Their focus areas include executing strategies to drive employee commitment and customer satisfaction. Café Spice measures include providing a positive employment experience, establishing a strong talent management plan, implementing rewards, gaining external recognition, and communicating an attractive employment brand. New employees undergo an orientation and training includes on-the-job and classroom sessions. Performance is evaluated using 360 degree feedback and skills are developed through training programs. Compensation is based on market rates and incentives include raises for performance.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    59 views18 pages

    Cafe Spice Final

    Uploaded by

    Mahesh Shah
    HR's role at Café Spice is to foster a high performance culture through developing processes and tools to improve the culture. Their focus areas include executing strategies to drive employee commitment and customer satisfaction. Café Spice measures include providing a positive employment experience, establishing a strong talent management plan, implementing rewards, gaining external recognition, and communicating an attractive employment brand. New employees undergo an orientation and training includes on-the-job and classroom sessions. Performance is evaluated using 360 degree feedback and skills are developed through training programs. Compensation is based on market rates and incentives include raises for performance.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 18
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    The key takeaways are about the recruitment, training and performance evaluation process followed at Cafe Spice. Recruitment is done through advertisements in newspapers and at job centers. Shortlisted candidates then go through interviews. Training involves orientation, on-the-job training and the BEST program. Performance is evaluated based on skills, behavior, quality of work and ability to complete tasks on time.

    The recruitment process involves advertising vacancies in newspapers, job centers and restaurants. Shortlisted candidates then go through interviews and based on their demonstrated skills and behaviors, successful candidates are selected. Preference is given to candidates from nearby vicinity with minimum HSC qualification and 6 months prior experience.

    The training process is structured with an initial orientation meeting covering the job role, policies, benefits etc. This is followed by on-job training and classroom sessions. Managers undergo 2 days intensive training while cashiers undergo 1 week training. Diversity training is also provided.

    Submitted to: Prof: Gupte

    Caf Spice

    Labour Turnover Turning them into assets so as to provide more information about Caf Spice Food.

    Caf Spice

    Commercial as well as residential. High spending habits Middle class & higher class profile people can be targeted.

    Caf Spice

    HR's Role
    Our role is to foster a higher performance culture that us supported by our talented and engaged people and organizational resources essential for sustaining superior business performance. We will achieve this by designing processes, providing tools and transferring knowledge to our leaders required for developing and continuously improving such a culture.

    Critical Focus Areas


    Restaurants

    Strategic Frame Work


    Execute the restaurant people strategy in order to drive higher levels of employee commitment and customer satisfaction.

    Caf Spice People Measures

    Employment Experience Talent

    Provide a positive employment experience through respectful employement treatment and complaince with labour and employment laws.

    "Employee Commitment"

    Establish a strong talent management plan to identify and develop talent at all levels while creating a diverse workforce.

    Rewards

    Implement the global total rewards strategy to support a strong pay for performance culture.

    External "Best Employer" Recognition

    Employment Image

    Communicate a compelling caf Spice employment brand that tells "our story" and builds respect for Caf Spice.

    Caf Spice

    Information about the vacancy through newspapers ,

    also positions are advertised in restaurants.

    also uses local job centers, career fairs and other local facilities.

    The candidate should have HSC as qualification.


    Good communication skills. Minimum experience of 6 months.

    Candidates from near by vicinity would be preferred.

    Caf Spice

    After the final interview the manager will rate the applicant's responses. A successful applicant will have demonstrated skills and behaviors that have been identified as being key to the position.

    Caf Spice

    Orientation of all new employees into the business through a Welcome Meeting, which they must attend. The Welcome Meeting gives an overview of the Company, including: Job role Food, hygiene and safety training Policies and procedures Administration Benefits Training and development.

    Caf Spice

    On the job training for the trainee executives. The majority of training is floor based classroom-based training sessions 2 days intensive training for the mangers 1 week training for the cashier. Cultural Differences Offers managers solid diversity training, including workshop

    Caf Spice

    We introduces all employees upon hiring to the BEST program (Basic

    Effectiveness Skills Training). BEST utilizes videotapes, station guides


    and other training materials to help employees learn how to do their jobs and fulfill their job responsibilities. The trainer (management personnel) is responsible for insuring all employees receive proper training. The trainer uses a three-step training process:

    Show and tell - view videotape, demonstrate the job, while employee follows along with the station guide. Guided practice - the trainer observes and guides the employee through the task; then employee practices on their own. Follow up - the trainer checks on the progress of the employee and certifies them as successfully able to perform the task.

    Caf Spice

    360 Degree Feed back from all the employees. Feed back from customers.

    Graphic rating scale

    Caf Spice

    The wage would be based on the market bases. The revision of the wages and salary would be done on annually.

    The incentives would be based performance .There is a raise of 10% in salary and if performance is also counted then 20% increment given at any time of the year.

    Caf Spice

    The employee has to sign a one year contract with the company. One month notice needs to be given before the termination of the service by both the parties.

    Caf Spice

    Employees work analysis is done on the basis of his overall performance. We have predetermined standards on which employees are awarded on the basis of their skills, knowledge and experience. Ability to do many tasks - Multi-tasking. Behavior with subordinates, colleagues, peers. Attendance. Demonstrated ability to improve quality, productivity, safety, cost and efficiency. Consistency in the quality of work. Willingness to accept tasks. Ability to finish tasks on time and up to the desired level of efficiency.

    Caf Spice

    Managing the generation gap Pamper power

    ESOP

    Caf Spice

    Welfare programme is designed to attract, energize, reward and retain talented people who will produce superior business results and enhance their leadership position. Caf Spices provided health insurance benefit to its full-time employees.

    Caf Spice

    Evaluate employee performance using the following scale:

    Superior - Performance is noticeably better than what is required to get the job done: employee is almost a role model. Commendable - Performance is overall equal to or better than the standard required to get the job done. Unsatisfactory - Performance is below standards and shows noticeable need for improvement.

    Caf Spice

    Information Security Contract

    T H A N K Y O U !!!

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