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Demand Management

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DEMAND MANAGEMENT

What is demand management? Is it just managing the forecasts? Involves setting marketing and sales plans based on projected demand and available product. Why only marketing and sales plans? Is demand management carried out at regional basis?

Why does demand change

Market growth/decline: increase/decrease in consumption of product by existing or new customers Stealing share: when customers substitute the firms product for competitors product Forward purchasing: customer move up the future purchase.

What is demand planning?

Involves generating demand forecasts based on various historical and other pertinent information, it allows the users to analyze the impact of promotions, new product introductions, and other business plans

Demand uncertainty

The forecast is wrong But what about economy, trends, fads how do we accommodate them, are they a part of forecasts. The longer the forecast horizon, the worst the forecast Aggregate forecasts are more accurate.

Where to Focus
Labor Rs.700,000 Operating cost elements Sales Rs.5,000,000 Minus Cost of Goods Sold Rs.3,800,000 (Rs.3,685,000) Plus Net income Rs.400,000 (Rs.515,000) Divided by Sales Rs.50,00,000 Profit margin 8% (10.3%) Materials Rs.2,300,000 (Rs.2,185,000) Overhead Rs.800,000

Other costs Rs.800,000

What if we decrease materials cost by 5%? (or Rs.115,000)


Return on Investments 10.0% (13.0%)

Multiply

Inventories Rs.500,000 (Rs.475,000) Account receivable Rs.300,000 Assets Current assets Rs.1,100,000 (Rs.1,075,000) Plus

Sales Rs.5,000,000 Divided by Total assets Rs.4,000,000 (Rs.3,975,000) Asset turnover rate 1.25 (1.26)

Cash Rs.300,000

Fixed assets Rs.2,900,000

Root Causes of Inventory

2% 33% 37% Supply Var iance Demand Var iance Minimum St ock Pr ocess var iance

28%

DEMAND MANAGEMENT IN SUPPLY CHAIN MANAGEMENT

Supply Chain Management

Demand Management

Marketing / Customer Relationship Management

Demand Planning

Sales Forecasting Management

Demand Error In A Traditional Supply Chain


Demand = 1,000 units End-use Customer 1,100 units 1,210 units

1,331 units

1,464 units

Retailer

Wholesaler

Manufacturer

Supplier

Safety Stock

+ 10%

+ 10%

+ 10%

+ 10%

Total Demand Error (Safety Stock) = 46.4%

Dynamics of Supply Chain : Bull whip

Demand Error In A Demand planning Supply Chain


Demand = 1,000 units End-use Customer 1,100 units 1,100 units

1,100 units

1,100 units

Retailer

Wholesaler

Manufacturer

Supplier

Safety Stock

+ 10%

Total Demand Error = 10%

But how?

Reducing uncertainty: centralizing demand information, by giving each stage of supply chain complete information on customer demand. Reducing variability: cutting off on price promotions

Reducing lead times:


Types Order lead time: time to produce and ship the item Information lead time: time taken to process an order How to reduce? Cross docking EDI electronic data interchange

Strategic partnerships

This is done by the way information is shared, System itself determines how much inventory to keep and order.

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