Management

A Leadership Training Program for

International
Church of Christ Abidjan

Emmanuel Emeh
[Facilitator]
 INTERACTIVE SESSION 1

CONFLICT
WHAT FIRST WORD COMES
TO MIND WHEN YOU HEAR
THIS TERM?
 INTERACTIVE SESSION 1

CONFLIT
Quel mot te traverse
l’esprit quand tu
entends ce terme?
 What is Conflict?
Conflict is any situation where your concerns or
desires differ from another person’s.
Other Related Words
Difference, Dissension, Friction, Strife,
Clash, Disagreement, Struggle or Fight
 Qu’est-ce qu’un conflit?
Un conflit, c’est toute situation où tes intérêts et tes
désirs diffèrent de ceux d’une autre personne.

D’autres mots qui se

rapportent au terme
conflit
Difference, Dissention,
Frottement,Friction,
Dispute,Querrelle,Lutte,Brouille,Désaccord
,Bagarre
 INTERACTIVE SESSION 2

WHY DO WE
USUALLY
PERCEIVE
CONFLICT AS
NEGATIVE?
 INTERACTIVE SESSION 2

POURQUOI
PERCEVONS-NOUS
HABITUELLEMENT LES
CONFLITS COMME
ETANT NEGATIFS?
 GOSPEL TRUTH #1: Jeremiah. 5:1-2

How often do you feel responsible in a conflict?

“Go up and down the streets of Jerusalem, look

around and conceder Search through her squares.
If you can find but one person
Who deals honestly and seeks the truth,
I will forgive this city.
Although they say, ‘as surly as the lord lives,’ still they
are swearing falsely.”
 Gospel Truth #1
QUEL EST LE PLUS SOUVENT TA PART DE
RESPONSABILITE DANS UN CONFLIT?

Jérémie 5:1-2
“Parcourez les rues de
Jerusalem,Regardez,informez-vous,cherchez
dans les places,S’il s’y trouve un homme,s’il
y’en a un qui pratique la justice, qui s’attache
à la vérité,et je pardonne à Jérusalem.Même
quand ils disent: L’Eternel est vivant c’est
faussement qu’ils jurent.”
 GOSPEL TRUTH #2: Obadiah 1: 11-12

11On the day you stood aloof

while strangers carried off his wealth
and foreigners entered his gates
and cast lots for Jerusalem,
you were like one of them.

12You should not look down on your brother

in the day of his misfortune,
nor rejoice over the people of Judah
in the day of their destruction,
nor boast so much
in the day of their trouble.
A rebuke of Edom's hostile actions. The eight rebukes in this section
proceed from the general to the particular. See Ezekiel 35:13 and Ps 137
for examples of Edom's reactions to Judah's misfortunes.
Le conflit n’est pas
inhabituel
De satan à Cain et Abel.De l’homme
primitif à la bombe atomique
Conflict is not Unusual
From Satan to Cane and Abel
From Cave Men to the Atomic Bomb
Things to keep in mind as we consider Conflict
Management and Resolution

• Conflict is not necessarily evil or a

failure of an existing system
• Conflict can have a constructive or
destructive outcome
• Conflict is a part of all relationships
• Conflict can be positive
• Conflict can be negative
• Often conflict ends with a decision
defining the future
Ce que nous devons garder à l’esprit lors de
la gestion des conflits et également lors de
leur résolution
• Le Conflit n’est pas nécessairement mauvais ou
un échec pour le système en place.
• Un Conflit peut avoir une fin constructive ou
encore une fin destructive.
• Les Conflits font partis de toutes relations
humaines.
• Un Conflit peut être positif.
• Un Conflit peut être négatif.
• Très souvent les fins de conflit définissent
l’avenir.
• Clear and explicit expectations are
a part of the resolution process
• Conflict can be managed
constructively through
communication
• It is important to question whether a
particular approach to resolve a
conflict is the most appropriate one
• The basis of conflict resolution is
problem solving.
• Les processus de résolution de conflits
conduisent vers des attentes claires et
explicites.
• Les conflits peuvent être résolus de manière
constructive à travers la communication.
• Il est important de savoir laquelle des
procédures de résolution de conflits est la plus
appropriée .
• Le but dans la résolution d’un conflit, c’est de
résoudre les problèmes.
Source of Conflict

Internal and External Conflicts

[Every act of Conflict begins from within]

Effects of Conflict

Destructive or Constructive
 Les sources de conflit
Les conflits internes et externes
[Chaque acte de conflit prend naissance à l’intérieur de nous.]

Les effets de conflit

Destructif ou Constructif
 Gospel Truth #3
James. 4:1-10
1What causes fights and quarrels among you? Don't they come from your
desires that battle within you? 2You want something but don't get it. You
kill and covet, but you cannot have what you want. You quarrel and fight.
You do not have, because you do not ask God. 3When you ask, you do not
receive, because you ask with wrong motives, that you may spend what
you get on your pleasures.
4You adulterous people, don't you know that friendship with the world is
hatred toward God? Anyone who chooses to be a friend of the world
becomes an enemy of God. 5Or do you think Scripture says without
reason that the spirit he caused to live in us envies intensely? 6But he
gives us more grace. That is why Scripture says:

"God opposes the proud

but gives grace to the humble."

7Submit yourselves, then, to God. Resist the devil, and he will flee from you.
8Come near to God and he will come near to you. Wash your hands, you
sinners, and purify your hearts, you double-minded. 9Grieve, mourn and
wail. Change your laughter to mourning and your joy to gloom. 10Humble
yourselves before the Lord, and he will lift you up.
11Brothers, do not slander one another. Anyone who speaks against his
brother or judges him speaks against the law and judges it. When you
judge the law, you are not keeping it, but sitting in judgment on it. 12There
is only one Lawgiver and Judge, the one who is able to save and destroy.
But you--who are you to judge your neighbor?
 Effects of unmanaged Conflicts
in the 20th Century
•Civil and Labour
unrest
•Civil Wars
•Coup d’etat
•Terrorism & Suicide
Bombing
•Kidnapping and
Hostage Taking
•Ethnic Cleansing
•World Wars
•Tenure Elongation?
 Les effets de conflits non règlés au 20 ième
siècle
•Trouble
•Guerre civil
•Coup d’etat
•Terrorisme&
assassinats

•Enlèvement et prise
d’ôtages
•Nettoyage ethnique
•Guerre mondiale
•Occupation
prolongée
 The Result?

UNIONS:
UNIONS LN, UN, AU, EU, LU, NURTW etc

PEACE KEEPING:
KEEPING UNISOM, ECOMOG etc

PEACE TALKS:
TALKS PALESTINE / ISRAELEE
What Destructive Conflict Does

• Diverts energy from real task

• Destroys morale
• Polarizes individuals and groups
• Deepens differences
• Obstructs cooperative action
• Produces irresponsible behavior
• Creates suspicion and distrust
• Decreases productivity
 Effets que causent les conflits
destructifs
• Dispersent ton énergie
• Détruisent ton moral
• Polarizent les individus et les groupes.
• Intensifient(augmentent) les différences.
• Obstruent les actions coopératives.
• Donnent naissances aux comportements
irresponsables.
• Créent la suspicion et la méfiance.
• Décroient la productivité.
 Gospel Truth #4: Proverbs 18:9

“One who is slack in his work

Is brother to one who destroys”
 Gospel Truth #3

“Celui qui se relâche dans son

travail est frère de celui qui
détruit.”
pro 18:9
 The need for Conflict Resolution
can not be overemphasized in any
human/organized environment,
thus it’s “Management”
 Le besoin pour la resolution de
conflit ne peut etre mis en relief
dans un contexte humain/organise,
de cette maniere ;il s’agit de la
‘gestion’
 Types of Conflict Resolution
•Negotiation:
Negotiation Two or more people discuss an issue, with the goal of reaching
an agreement.

•Mediation:
Mediation A confidential and voluntary process where a neutral third-party
facilitator helps co-workers discuss difficult issues and negotiate an agreement.
The facilitator gathers information, frames the issues, identifies options, negotiates a
resolution, and finalizes the plan. The parties involved make the decisions; the
mediator just helps walk them through the process.

•Conciliation:
Conciliation Both parties use a conciliator who meets with them separately
to help resolve their differences. The conciliator helps each party seek concessions,
rather than using a legal system or deep discussions to reach an end.

•Arbitration:
Arbitration A neutral third-party reviews evidence and listens to arguments
from both sides, then issues a decision to settle the case. Arbitration is most often
used in commercial and labor/management disputes or as a legal alternative to
litigation
 Les differents types de Resolution de Conflit

•Negotiation: deux ou plusieurs personnes debatent d’un sujet dans le but d’arriver a un accord.
•Mediation: Un processus confidentiel et volontaire dans lequel une tierse personne neutre
facilitatrice aide les travailleurs belligerants a debattre des questions difficiles et trouver un
accord negocie.
Le facilitateur rassemble les informations, conduit les debats, trouve les voies pour aboutir aux
solutions, negocie la resolution, et finalize le plan. Les parties concernees prennent des
decisions; le mediateur les aide simplement a marcher dans le processus.
•Conciliation: les deux parties trouvent un conciliateur qui les rencontre separement pour les
aider a regler leur difference. Le conciliateur aide chaque partie a faire des concession au lieu de
l’usage d’un system legal ou des discussions profondes pour atteindre la resolution.

•Arbitrage: Une tiers personne neutre revise les preuves presentees et ecoute
les arguments des deux parties et prend ensuite une decision pour regler le cas.
L’Arbitrage est tres souvent utilises dans le reglement des disputes de gestion
commerciale ou de travail ou comme une alternative legale de reglement de conflits.
 Constructive Conflict
• Opens up an issue in a confronting manner
• Develops clarification of an issue
• Improves problem solving qualities
• Increases involvement
• Provides more spontaneity in communication
• Initiates growth
• Strengthens a relationship when creatively
resolved
• Better working environment
• Helps increase productivity
 Conflit constructif
• Apporte des solutions apres confrontations d’idees
• clarifie les differentes questions
• Ameliore nos qualites dans la resolution de
problemes
• Augmente notre Implication
• Procure plus de spontaneite dans la
communication
• Favorise le grandissement
• Renforce les relations entre les personnes lorsque
le probleme est resolu
• cree un environnent sain de travail
• Favorise l’augmentation de la productivite
 Gospel Truth #5: Jeremiah 23:9-32
9Concerning the prophets:

My heart is broken within me;

all my bones tremble.
I am like a drunken man,
like a man overcome by wine,
because of the LORD
and his holy words.
10The land is full of adulterers;
because of the curse the land lies parched
and the pastures in the desert are withered.
The prophets follow an evil course
and use their power unjustly.

11"Both prophet and priest are godless;

even in my temple I find their wickedness,"
declares the LORD.
12"Therefore their path will become slippery;
they will be banished to darkness
and there they will fall.
I will bring disaster on them
in the year they are punished,"
declares the LORD.
13"Among the prophets of Samaria
I saw this repulsive thing:
They prophesied by Baal
and led my people Israel astray.
14And among the prophets of Jerusalem
I have seen something horrible:
They commit adultery and live a lie.
They strengthen the hands of evildoers,
so that no one turns from his wickedness.
They are all like Sodom to me;
the people of Jerusalem are like Gomorrah.“

15Therefore, this is what the LORD Almighty says concerning the

prophets:

"I will make them eat bitter food

and drink poisoned water,
because from the prophets of Jerusalem
ungodliness has spread throughout the land."
16This is what the LORD Almighty says:
"Do not listen to what the prophets are prophesying to you;
they fill you with false hopes.
They speak visions from their own minds,
not from the mouth of the LORD.
17They keep saying to those who despise me,
`The LORD says: You will have peace.'
And to all who follow the stubbornness of their hearts
they say, `No harm will come to you.'
18But which of them has stood in the council of the LORD
to see or to hear his word?
Who has listened and heard his word?
19See, the storm of the LORD
will burst out in wrath,
a whirlwind swirling down
on the heads of the wicked.
20The anger of the LORD will not turn back
until he fully accomplishes
the purposes of his heart.
In days to come
you will understand it clearly.
21I did not send these prophets,
yet they have run with their message;
I did not speak to them,
yet they have prophesied.
22But if they had stood in my council,
they would have proclaimed my words to my people
and would have turned them from their evil ways
and from their evil deeds.
23"Am I only a God nearby,"
declares the LORD,
"and not a God far away?
24Can anyone hide in secret places
so that I cannot see him?"
declares the LORD.
"Do not I fill heaven and earth?"
declares the LORD.
25"I have heard what the prophets say who
prophesy lies in my name. They say, `I had a
dream! I had a dream!' 26How long will this
continue in the hearts of these lying prophets, who
prophesy the delusions of their own minds?
27They think the dreams they tell one another will
make my people forget my name, just as their
fathers forgot my name through Baal worship.
28Let the prophet who has a dream tell his dream,
but let the one who has my word speak it faithfully.
For what has straw to do with grain?" declares the
LORD. 29"Is not my word like fire," declares the
LORD, "and like a hammer that breaks a rock in
pieces?
30"Therefore," declares the LORD, "I am against the
prophets who steal from one another words supposedly
from me. 31Yes," declares the LORD, "I am against the
prophets who wag their own tongues and yet declare,
`The LORD declares.' 32Indeed, I am against those
who prophesy false dreams," declares the LORD. "They
tell them and lead my people astray with their reckless
lies, yet I did not send or appoint them. They do not
benefit these people in the least," declares the LORD.
33"When these people, or a prophet or a priest, ask
you, `What is the oracle of the LORD?' say to them,
`What oracle? I will forsake you, declares the LORD.'
34If a prophet or a priest or anyone else claims, `This is
the oracle of the LORD,' I will punish that man and his
household.
35This is what each of you keeps on saying to his friend
or relative: `What is the LORD's answer?' or `What has
the LORD spoken?' 36But you must not mention `the
oracle of the LORD' again, because every man's own
word becomes his oracle and so you distort the words
of the living God, the LORD Almighty, our God. 37This
is what you keep saying to a prophet: `What is the
LORD's answer to you?' or `What has the LORD
spoken?' 38Although you claim, `This is the oracle of
the LORD,' this is what the LORD says: You used the
words, `This is the oracle of the LORD,' even though I
told you that you must not claim, `This is the oracle of
the LORD.' 39Therefore, I will surely forget you and cast
you out of my presence along with the city I gave to you
and your fathers. 40I will bring upon you everlasting
disgrace--everlasting shame that will not be forgotten."
How Do Conflicts Occur?
Misunderstandings:
when one partner doesn’t say explicitly, with adequate
specificity, what he or she thought or felt, and the other made
assumptions rather than asking clarifying questions.
Defending Turf:
When boundaries are violated people are offended and their
quills become erect!
Not Feeling Heard:
Listener is stone walling or using ineffective listening skills.
Hurt Feelings:
Toxic comments that convey insult, criticism, blame, or fault
finding.
Escalations:
Insufficient climate control.
[LESSIONS FROM Thermometers and Thermostats]
Thermostats
 Comment les conflits arrivent-ils
Les mesentes:
Lorsque quelqu’un ne dit pas clairement, avec precision, ce qu’il ou elle pense ou
ressent et que l’autre ne fait que des suppositions au lieu de poser des questions
claires.

L ‘obligation de se defendre:
Lorsque les bornes sont violees les gens se sentent offenses et se mettent sur
les nerfs!

L’incomprehension:
Lorsque celui qui ecoute refuse de comprendre ou utilise les moyens inefficaces
de comprehension

Se sentir blesser:
Les commentaires toxiques qui vehiculent des injures, calomnies, blames, ou
decouvrent des fautes chez les autres.

emportement:
Manque de maitrise de soi.
[sources Thermometres et Thermostats]
Thermostats
THE DOWNWARD PROGRESION
• Differences- People are different. Spice of life. Itself is not a cause of conflict

• Disagreement- Begins when preferences & priorities are expressed in comparison

with other people’s

• Problem- Occurs when differences cause some consequences for at least one
party. Problems could be avoided, but are potential for escalation when
unresolved

• Dispute- when more than one party acknowledges the differences and problems

• Conflict- All parties are willing to invest in the escalation in order to “win”
or not lose

• Violence- At this stage, parties act to damage, hurt or exploit resources in

order to “win” or not lose. Violence can be physical, emotional or
psychological.

• War- parties are so engaged in their violence that they use it to damage the other
sides source of power.

In this stage, parties often forget or ignore their basic

differences and the development s that led to them to war.
 La PROGRESSION decroissante
• Differences- les hommes sont differents. Le sel de la vie lui-meme ne devrait pas
etre une cause de conflict

• Desaccord- commence lorsque nos interets et priorites sont exprimes en

comparaison a ceux des autres

les Problemes-apparaissent quand les differences occasionnent des dommages

a au moins une partie. Les Problemes peuvent etre evites,mais ils sont des sources
potentielles de dechirures lorsqu’ils ne sont pas resolus

• Dispute- lorsque les differentes parties reconnaissent les differences et les problemes des
unes et des autres

• Conflicts-chaque partie s’emporte dans le but de gagner et non de perdre

• Violence- a ce stade, les parties causent des degats, blessent ou exploitent les
resources dans le but de gagner et non de perdre. La violence peut etre physique,
emotionelle ou psychologique.

• guerre- les parties sont si engagees dans la violence qu’elles l’utilise pour desoler
la puissance de l’autre camp .
A ce stade, les parties oublient ou ignorent souvent leurs differences de base et leur
developpement qui les conduisent a la guerre.
 What causes Conflict in
Workplace?
•Unfair HR polices
•No standard Policy
•Favoritism
•Non adherent to National or Int’l Labour Laws
•Lack of interpersonal Relationships
•Gender inequality
•Lack of succession plan
 Les causes de conflit au travail?
•Politique des ressources humaines truffees
d’injustice
•Absence de bonne politique
•Favoritisme
•Non application des droits nationaux et
internationaux de Travail
•Absence de relations entre personnels
•Inegalite dans le genre
•Absence de plan de succession
 Gospel Truth #6: James 2:1-9

21My brothers, as believers in our glorious Lord Jesus Christ, don't

show favoritism. 2Suppose a man comes into your meeting wearing
a gold ring and fine clothes, and a poor man in shabby clothes also
comes in. 3If you show special attention to the man wearing fine
clothes and say, "Here's a good seat for you," but say to the poor
man, "You stand there" or "Sit on the floor by my feet," 4have you
not discriminated among yourselves and become judges with evil
thoughts?
5Listen, my dear brothers: Has not God chosen those who are poor
in the eyes of the world to be rich in faith and to inherit the kingdom
he promised those who love him? 6But you have insulted the poor.
Is it not the rich who are exploiting you? Are they not the ones who
are dragging you into court? 7Are they not the ones who are
slandering the noble name of him to whom you belong?
8If you really keep the royal law found in Scripture, "Love your
neighbor as yourself," you are doing right. 9But if you show
favoritism, you sin and are convicted by the law as lawbreakers.
Which Path will you Follow?
 5 Steps to Proper
Communication
Message - Information
Source - Sender
Channel - Chosen path of Transmission
Receiver - Target Audience
Effect - Impact on Receiver
Feedback - Positive or Negative [end
result]

No Communication is complete until

the desired feedback is received
5
 5 etapes pour une bonne
Communication
Message - Information
Source - expediteur
canal - voie de transmission choisie
Destinataire - Pubic vise
Effet - Impact sur le destinataire
consequences-
consequences Positif ou Negatif [resultat de
fin]
Aucune Communication n’est complete jusqu’a
ce que l’effet desire soit recu
Listening Skills:
2.Body language:
- Distance
- Trunk lean/Body movement
- Gestures
- Facial expressions

2. Eye contact [pro. 20:8]

Capacite d’ecoute:
2.Le language du corps:
Distance
Tronc mince/ mouvement du corps
Gestes
Expressions du visage

2. contact des yeux [pro. 20:8]

3. Vocal qualities
Speed - Variety
Volume - Verbal underlining
Pitch - High or Low

4. Appearance: Hair for women, Shoes for men?

5. Encouragers: Motivational one-liners

6. Reflections on Facts and Feelings

7. Verbal Response
[Note: Silence could mean many things]
3. qualites vocales
vitesse - Variete
Volume - Soulignageverbal
Emplacement - haut ou bas

4. Apparence: cheveux pour femmes, chaussures pour

hommes?

5. Personnes chargees d’encourager: paroles qui

motivent

6. Reflections sur les Faits et sentiments

7. Reponse verbale
[Note: le Silence dit beaucoup de choses]
 Gospel Truth #7: Ephesians 4:25- 5:1-7
25Therefore each of you must put off falsehood and speak truthfully to his neighbor,
for we are all members of one body. 26"In your anger do not sin": Do not let the sun
go down while you are still angry, 27and do not give the devil a foothold. 28He who
has been stealing must steal no longer, but must work, doing something useful with
his own hands, that he may have something to share with those in need.
29Do not let any unwholesome talk come out of your mouths, but only what is helpful
for building others up according to their needs, that it may benefit those who listen.
30And do not grieve the Holy Spirit of God, with whom you were sealed for the day of
redemption. 31Get rid of all bitterness, rage and anger, brawling and slander, along
with every form of malice. 32Be kind and compassionate to one another, forgiving
each other, just as in Christ God forgave you.
51Be imitators of God, therefore, as dearly loved children 2and live a life of love, just
as Christ loved us and gave himself up for us as a fragrant offering and sacrifice to
God.

3But among you there must not be even a hint of sexual immorality, or of any kind of
impurity, or of greed, because these are improper for God's holy people. 4Nor should
there be obscenity, foolish talk or coarse joking, which are out of place, but rather
thanksgiving. 5For of this you can be sure: No immoral, impure or greedy person--
such a man is an idolater--has any inheritance in the kingdom of Christ and of God.
6Let no one deceive you with empty words, for because of such things God's wrath
comes on those who are disobedient. 7Therefore do not be partners with them.
 How would you describe Your
Workplace?
A breading place for Professionals with a Global
Vision or Antagonistic and Egocentric Warriors?
Comment decrivez-vou votre lieu de
travail?
 Gospel Truth #8 : Galatians 5:13-18
13You, my brothers, were called to be free. But do
not use your freedom to indulge the sinful nature;
rather, serve one another in love. 14The entire law
is summed up in a single command: "Love your
neighbor as yourself." 15If you keep on biting and
devouring each other, watch out or you will be
destroyed by each other.
16So I say, live by the Spirit, and you will not
gratify the desires of the sinful nature. 17For the
sinful nature desires what is contrary to the Spirit,
and the Spirit what is contrary to the sinful nature.
They are in conflict with each other, so that you do
not do what you want. 18But if you are led by the
Spirit, you are not under law.
 Gospel Truth #8 : Proverbs 15: 13
‘‘A happy heart makes the face cheerful, but heartache crushes the spirit’’
‘‘un coeur joyeux rend aimable le visage Dans le chagrin l’esprit
est abattu’’
Pro. 15: 13
 Gospel Truth #9 : Proverbs 15: 1, 16: 13

“A gentle answer turns away wrath,

but a hash word stirs up anger”
“Better a patient man than a warrior,
A man who controls his temper than one who
takes a city”
“une reponse douce fait rentrer la colere, mais
une parole blessante fait monter l’irritation”
-Pro. 15:1
“la faveur desrois va aux levres justes,
Ils aiment ceux qui parlent avec droiture” –
pro. 16:13
 Gospel Truth #10 : James 2: 19-20

“My dear brothers, take note of this: everyone should

be quick to listen, slow to speak and slow to get
angry, for man’s anger does not bring about the
righteous life that God desires”
 “vous etes savants mes freres bien
aimes.Pourtant que nul ne neglige d’etre
prompt a ecouter;lent a parler lent a se
mettre en colere car la colere de l’homme
ne realise pas la justice de Dieu”
James 2:19-20
Observe the Golden Rule

Respecte les lois d’or

 Gospel Truth #11: James 3:13-18

13Who is wise and understanding among you? Let

him show it by his good life, by deeds done in the
humility that comes from wisdom. 14But if you
harbor bitter envy and selfish ambition in your
hearts, do not boast about it or deny the truth.
15Such "wisdom" does not come down from heaven
but is earthly, unspiritual, of the devil. 16For where
you have envy and selfish ambition, there you find
disorder and every evil practice.
17But the wisdom that comes from heaven is first of
all pure; then peace-loving, considerate, submissive,
full of mercy and good fruit, impartial and sincere.
18Peacemakers who sow in peace raise a harvest of
righteousness.
 Barriers to Resolution
• Attacking
• Interrupting
• Aiming your comments solely at the mediator rather than the other
party
• Erecting obstacles to settlement
• Unrealistic expectations
• Lack of professionalism
• Rigidity
• Poor listening skills
• Language barriers
• Defensiveness
• Allowing your legal position to overshadow resolution attempts
• Inaccurate assumptions
• Inability or no desire to understand the other person’s interests
• Attaching blame
• Labeling the other person as unreliable, unreasonable or “unspiritual”
• Drawing conclusions before you have the whole picture of the conflict
 Barrieres a la Resolution de
conflit
• le fait d’attaquer
• Interruption
• Adresse tes suggestions au mediateur seul au lieu de l’autre party
• Erige les obstacles en solutions
•Attentes irrealistes
• manque de professionalisme
• Rigidite
• Faible capacite d’ecoute
• Language xenophobe
• Se mettre sur la defensive
• Utiliser ta position pour influencer les tentatives de resolution
• Des suppositions inexates
• incapacite et refus de comprendre les preoccupations des autres
•pret a blamer
• Etiqueter les autres comme indignes de confiance et irraisonables
• Tirer la conclusion des faits avant l’analyse complete du conflit
 The GOAL? / Le but?

TEAM MOTIVATION! / La MOTIVATION du groupe!

THE REWARD? / La recompense?
Gospel Truth #12: Psalm 133:1-2
“How good and pleasant it is
When brothers live together in unity!
It is like precious oil poured on the
head,
running down on the beard,
running down on Aaron’s beard,
down upon the collar of his robes.
It is as if the dew of Hermon
were falling on Mount Zion.
For there the Lord bestows his
blessing,
blessing
Even life forevermore”
 “oh!
Quel plaisir; quel bonheur de
se trouver entre freres!;c’est
comme l’huile qui parfume la
tete et descend sur la barbe; la
barbe d’Aaron;qui descent sur
le col de son vetement; c’est
comme la rosee de l’hermon
qui descend sur les montagnes
de Sion: la le Seigneur a
decide de benir ; c’est la vie
pour toujours
Ps. 133:1-3
 merci

Emmanuel Emeh
[facilitateur]