Personal Information
Organization / Workplace
Glasgow, United Kingdom United Kingdom
Occupation
MyCustomerLens | helping sports organisations unleash customer-led growth
Industry
Entertainment / Sports
Website
www.roberts-sports.com
About
I have spent the past 20 years helping commercial and sports organisations to unleash growth by improving customer experiences. I’ve worked with sports, banking, telecoms and energy companies in the UK, Australia and New Zealand. The common thread throughout my career, has been my driving passions for sport and great customer experiences.
Regardless of their size, industry or continent, most organisations face a remarkably similar challenge. To consistently delivering great experiences that customers rave about, they need:
- A real-time understanding of customers’ needs, expectations and experiences
- A culture and processes that support a consistent ‘outside-in’ approach to designing p...
Tags
customer led growth
customer experience
customer insight
customer feedback
customer retention
community sport
mass participation events
customer centricity
customer lifetime value
customer-led growth
See more
- Presentations
- Documents
- Infographics
5 principles for product driven growth
Nilan Peiris
•
10 years ago
Finding Value in Your Value Proposition
Russell Cummings
•
7 years ago
Square Pitch Deck
Vishal Kumar
•
11 years ago
Marketing Mix analysis - Creating customer value for a fitness club
Anton Wischnewski
•
8 years ago
How to Build Your B2B Marketing Empire From the Ground Up
MarketingProfs
•
8 years ago
Transforming Basketball in Britain Together - BBF 12 Year Strategy & Vision Document
Hoopsfix
•
8 years ago
How To Generate Your First 20,000 Followers On Instagram
Ross Simmonds
•
8 years ago
Socialbrands: The Future Of Marketing 2014
Allan V. Braverman
•
10 years ago
What Makes A Great Brand?
We Are Social Singapore
•
10 years ago
Moz: A New Beginning
Rand Fishkin
•
11 years ago
Are You a Challenger Brand?
Web Ad.vantage Inc.
•
12 years ago
Jay Dunn Apocalypse
raysmithweb
•
14 years ago
Facebook for Business
todd.lewis
•
15 years ago
Culture
Reed Hastings
•
15 years ago
Twitter For Business Lunch+Learn Webinar
todd.lewis
•
15 years ago