Technical Support

As part of our efforts to reduce our environmental impact, STAR-Dundee has moved to electronic delivery of the software and documentation provided with our products and will no longer be shipping CDs. Please register your product to obtain access to this software and documentation, along with device firmware updates and technical support from our SpaceWire and SpaceFibre engineers.

Product Registration

Registering your products enables eligibility for software and firmware updates, as well as technical support from our SpaceWire and SpaceFibre engineers.

To register your STAR-Dundee products, please follow the Product Registration link above and fill in the appropriate form. Once the registration form is submitted, you will be sent an email containing your access details allowing you to log in and access further support areas. If you have already registered your products, you may be eligible for technical support from STAR-Dundee.

To request support, please follow the Request Technical Help link above and complete the form as fully as possible.

Some of your questions may already be answered in the SpaceWire and SpaceFibre sections or your device’s Product Page.

Product Support & Updates

To obtain software and updates for your registered products and access further support areas, please log in and choose the Product Support link above.