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Orders placed with StataCorp are subject to StataCorp's Purchase Terms and Conditions. All purchases of Stata licenses and software are made conditional on the acceptance of the End-User License Agreement. Stata software is an off-the-shelf, shrink-wrapped desktop application available for purchase from our website. Stata software is not SaaS, and installation is handled locally by the customer or whomever manages the software. Any requests to purchase under special terms or with additional forms, documents, etc. require the purchase of an Enterprise Software License.

Ordering FAQs

• How do I place an order?

Web:	stata.com/order
Email:	[email protected]
Phone:	800-782-8272 (U.S.) 800-248-8272 (Canada) 979-696-4600 (Worldwide)
Fax:	979-696-4601
Mail:	Attn: Order Department StataCorp LLC 4905 Lakeway Drive College Station, TX 77845
Download an order form
Stata users outside the U.S. and Canada may also order from our authorized resellers and distributors.

• How can I receive a quote?
• Which payment methods do you accept?

Credit/debit card:	American Express, Diners, Discover, JCB, MasterCard, Visa
Check:	Must be payable in USD and drawn on US bank
Wire transfer:	Contact StataCorp LLC for instructions

• When will my order be processed?
• When will my order ship?
• How will my order be delivered?

Software is delivered electronically when possible. Download instructions and license information are sent after the order is processed, typically within one day of order receipt.

For countries where electronic delivery is unavailable, we are required to send a physical package.

Physical software, bookstore, or gift shop orders received before 4:00 PM Central Time will ship via FedEx or UPS the same business day. View complete shipping details.

• When will I receive my license information?

License information and download instructions for electronic delivery orders are sent via email after orders have been verified and processed, typically within one day of order receipt.

License information for shipping orders will be included with the package.

If your order has been processed and you did not receive your license information, please email [email protected] for assistance. Please provide your order number when contacting StataCorp.

• I placed a download order. When will I receive my order?
• Do I need an Enterprise Software License?

Stata software is an off-the-shelf, shrink-wrapped desktop application available for purchase from our website under StataCorp LLC's standard Purchase Terms and Conditions and conditional on the acceptance of the End-User License Agreement. Delivery is electronic when possible. Stata software is not SaaS, and installation is handled locally by the customer or whomever manages the software. Any requests to purchase under special terms or with additional forms, documents, etc. require the purchase or an Enterprise Software License. To discuss ESL pricing with our sales team, complete this form, and we will be in touch shortly.

• Do I need to purchase a single-user license for each of my machines?

You may install your single-user license on your compatible machines, as long as you are the sole user.

• Which types of licenses are available?

Business license options

Educational license options

Government/nonprofit license options

• Who should I contact with questions regarding an order I placed?

You may contact StataCorp customer service at:
Email:	[email protected]
Phone:	800-782-8272 (U.S.) 800-248-8272 (Canada) 979-696-4600 (Worldwide)
If you have an order number, please provide it when contacting StataCorp.

• I lost my invoice. How do I get another copy?

You may request a copy of your invoice by emailing [email protected].

Please include your order number, purchase order number, name order was placed under, or the billing email address for the order. This information will help us process your request as promptly as possible.

• Does StataCorp collect sales tax?

Customers in Arizona, Colorado, Connecticut, the District of Columbia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin must pay sales tax unless tax exempt. Tax-exempt certificates may be submitted to [email protected]. A valid tax-exempt certificate issued by the tax authority of the state in which you are claiming exemption is required. StataCorp reserves the right to review and reject documentation that is determined to be invalid at its sole discretion.

For returns, sales tax on the shipping charge is nonrefundable.

Requests to refund sales tax when a valid tax-exempt certificate is presented after the sale will be honored within 30 days of the invoice date.

International Tax Notice (electronic download transactions only)

StataCorp is required to collect local country taxes (VAT/GST) for electronic download transactions for customers in Australia, the European Union, India, Kenya, Liechtenstein, Norway, South Africa, South Korea, Switzerland, Türkiye, and the United Kingdom. StataCorp is not required to collect local country taxes for other international customers.

This purchase may be subject to local country consumption taxes. To determine whether this transaction qualifies for such taxes, please consult with your local country tax authority.

• What is StataCorp's return/refund policy?
• What are the maintenance agreement terms and conditions?
• Is Stata available on the GSA Schedule?
• What is the automatic license renewal option?

The automatic license renewal option ensures you have uninterrupted access to the most current version of Stata. When you purchase an annual Stata license with the automatic renewal option, you are authorizing StataCorp to automatically charge your credit card the annual renewal fee up to two weeks prior to the expiration date of your license. You do not have to keep up with renewal dates, and StataCorp will continue to renew your license until you choose to cancel.

• Which credit card will you charge for the renewal?

StataCorp will charge the credit card you used for your purchase of the annual license. If your credit card expires during the license term, we will contact you two weeks prior to the expiration date of your license to obtain an updated expiration date or new credit card information. We will also contact you if there are any other issues with the credit card on file.

• I did not select the automatic license renewal option during the ordering process, can I add it now?

Yes; contact StataCorp at [email protected] or 1-979-696-4600. Reference your order number or your Stata serial number when you contact us. We will confirm your payment method and sign you up for future automatic renewals. Your Stata license must not have expired to exercise this option.

• How can I cancel my automatic license renewal?

Contact StataCorp at [email protected] or 1-979-696-4600. Reference your order number or your Stata serial number when you contact us, and we will cancel your renewal. If you cancel, previous charges will not be refunded, but you may continue to use your Stata license until the end of the term you paid for. To cancel prior to the first renewal fee, you must contact StataCorp at least 30 days prior to the expiration date of your Stata license.

• After my license is renewed, what do I need to do?

We will send you a new License and Activation Key with the confirmation of your renewal charge, and you will need to install the new license key to ensure uninterrupted access to Stata. Visit https://www.stata.com/install-guide to view the Stata installation guide.

• What are the payment terms for purchases made through a dealer, authorized reseller, or distributor?

StataCorp has authorized resellers and distributors. Contact the dealer, authorized reseller, or distributor for payment terms and return policies.

• Why am I getting an error message (the web page is unavailable or the page cannot be opened) when I try to checkout?

To ensure a secure shopping experience, our website requires users run the most up-to-date version of their web browser. Please ensure you are using the most current version of your browser, or try using a different browser.

Chrome Firefox Internet Explorer Safari

General FAQs

• Where can I find my Stata serial number?

If you have Stata installed, you may type 'about' in the Stata Command window, and your license information will be displayed in the Results window.

OR

Click on 'Help' on the main menu bar in Stata, and click 'About' to display your license information.

If you purchased a copy of Stata but do not have Stata installed, you may contact [email protected] for assistance.

• How can I tell if I have StataNow?

When you start Stata, you will see StataNow on the splash screen. You can also type about and you will see StataNow on the first line.

• How can I tell which edition of Stata I am running?

This information is noted on your screen when you open Stata. You may also click on 'Help' on the main menu bar in Stata, and click 'About' to display your license information.

• What are the hardware requirements for running Stata?
• Is technical support available?

Technical support by expert Stata programmers and statisticians is available for free to registered users of the current release of Stata. Find out more.

• What versions of Windows can I install Stata on?
• What versions of Mac can I install Stata on?
• What versions of Unix can I install Stata on?
• How can I change the registration/end user for a license?
• Will Stata work on a Chromebook?

No, Stata supports Windows, Mac, and any 64-bit (x86-64 or compatible) machine running Linux. See a complete list of supported platforms.

Training FAQs

• What training options do you offer?
• Is organizational training an option for me?

Organizational training is designed for groups of five or more individuals interested in in-depth Stata training virtually or on-site at your location. For more information, please visit our Organizational training page.

If you are interested in training fewer than five participants, explore our NetCourse, classroom training, or web-based training options.

• What is the difference between the NetCourse, classroom, and web-based training options?

NetCourse Convenient online courses for learning Stata. Available in a standard scheduled format or on demand. For more information on our NetCourses, please visit our NetCourse FAQs.

Classroom training One- or two-day courses led by StataCorp experts. Ideal for researchers and individuals that want to learn or have a deeper understanding of Stata. For more information on our classroom training, please visit our classroom training FAQs.

Web-based training Web-based training offers the same great content as our classroom training. The differences are that you attend web-based training courses in the comfort of your own home or office and that courses are divided into three- to four-hour sessions that take place over consecutive days. For more information on our web-based training, please visit our web-based training FAQs.

• What is the difference between NetCourse and NetCourseNow?

NetCourses are web-based training courses on using Stata; they vary in length from six to seven weeks and follow a pre-determined course schedule. Stata 18 is recommended for this option. For more information, please visit our NetCourse FAQs.

NetCourseNow courses provide the same information as the standard NetCourse, but they are available on demand and course length and dates depend on indvidual progress. You set your own pace! Stata 18 or Stata 17 may be used for this option. For more information, please visit our NCNow FAQs.

• Do you offer student pricing for training?

We do not offer academic or student discounts for training course enrollments.

• Do you offer discounts for group training?

NetCourse Discounts are available for enrollments of five or more participants in the same course.

NetCourseNow Discounts are available for enrollments of two or more participants in the same course.

Classroom training and web-based training We offer a 15% discount for group enrollments of three or more participants in the same course session.

When ordering online, your shopping cart will reflect the appropriate discount depending on the quantities selected for each course. For more information, please contact [email protected].

• Do your training options include a copy of Stata?

Our training options do not include a copy of Stata. However, for classroom training, we do provide computers with Stata installed for use during the course. For web-based training, we provide a temporary Stata license to use for the duration of the course. For NetCourses, participants are required to have access to Stata 18, which could be their own personal copy or a network copy or site license provided by their institution. For NetCourseNow, participants are required to have access to Stata 17 or Stata 18.

• Do I need Stata to register for your training?

NetCourse NetCourse participants must have access to Stata 18, which could be their own personal copy or a network copy or site license provided by their institution. NetCourseNow participants must have access to Stata 17 or Stata 18.

Classroom training Stata classroom training is designed to be interactive, so we provide computers with Stata installed for use in all course sessions.

Web-based training Stata web-based training is designed to be interactive, so we provide a temporary Stata license to use for the duration of the course.

• What is the cancellation policy for training options?

Classroom training Registrants who cancel more than 14 days prior to the first day of the classroom training course will incur no additional fees. Registrants who cancel between 8–14 days prior to the first day of the classroom training course are subject to a service charge of 30% of the course fee. Registrants who cancel 7 days or fewer prior to the first day of the classroom training course are subject to a service charge of 50% of the course fee. No refunds will be given on or after the day the classroom training course begins.

Full transfer and cancellation policy.

Web-based training Registrants who cancel more than 14 days prior to the first day of the web-based training course will incur no additional fees. Registrants who cancel between 8–14 days prior to the first day of the web-based training course are subject to a service charge of 30% of the course fee. No refunds will be given on or after 7 days prior to the first day of the web-based training course.

Full transfer and cancellation policy.

Bookstore FAQs

• Is there a place I can view all the books available in the bookstore in one spot?
• Are there alternative formats of Stata Press books for those with visual impairments or disabilities?
• Where can I view books only published by Stata Press?
• How can I become a Stata Press author?
• I'm writing a book that features Stata. Is there someone who could review my work?

Yes. View StataCorp's Author Support Program for more information.

• What resources do you offer for instructors teaching with Stata?
• Do you offer special rates on Stata Press publications for booksellers?

Yes. Please contact us for bookseller rates.

• How do I download Stata Press eBooks?

Stata Press eBooks are read using VitalSource Bookshelf or Amazon Kindle. See Stata Press eBook resources for more information.

• Do you have any VitalSource Bookshelf^® video tutorials?
• Who do I contact for help with Stata Press eBooks?
• Is there a limit to the number of devices I can download my eBook on?

Amazon Kindle allows you to download the book to up to 6 devices at the same time. VitalSource Bookshelf allows you to have 2 computers and 2 mobile devices activated at any given time.

• Is there a limit to the number of pages I can print from my eBook?

Printing is not included.

• When will other Stata Press eBooks be available?

When a new Stata Press book is published, the eBook is released simultaneously with the printed book. You may sign up to receive an alert for all new books published by Stata Press.

• What's your return/refund policy for books and eBooks?
• Do you offer printed copies of the Stata documentation?

The Stata documentation is available in PDF format only.

• What subscription options are available for the Stata Journal?
• How do I submit an article to the Stata Journal?

Download/Installation FAQs

If you are receiving an error message not listed below, please contact us at [email protected] for assistance with a screenshot of the error message and your Stata license serial number.

• I'm getting the error message "Unfortunately, the number of downloads allowed for the username specified has been exceeded."

Your download credentials allow up to 10 download attempts. You may have exhausted your downloads because of a poor Internet connection or previous installations on your machines. We will be happpy to reset your credentials. Please contact us at [email protected] with your Stata license serial number and username/password.

• I need to download Stata, but it is asking me for a username and password. I did not receive these via email per your website.

The username and password are sent for download orders placed with StataCorp. If you placed your order, please contact us at [email protected] with your order number or Stata license serial number for assistance. If you need to place an order, please visit our order page.

• I need to install Stata, but I do not have my codes or license.

Please contact us at [email protected] with your Stata license serial number, order number, or other purchase information so we can locate and provide your license information.

• How do I reinstall Stata on my new computer or operating system?

Log in to your account on stata.com to acces your login credentials or contact us at [email protected] for new download credentials.

• I'm getting the error message "The serial number, code, and authorization are inconsistent" or the "Next" button is failing to illuminate (is grayed out, not clickable).

There may be a typo in the license information or additional hidden formatting characters if you are copying/pasting from a PDF. Please check your codes and enter them again. Mistaking a zero (0) for the letter "O" or the number 1 for the letter "l" are common errors. If you continue to experience this issue, please submit a screenshot of the information you are inputting to [email protected] with the error message.

• I'm getting the error message "username and password are invalid."

There are several things that may cause this behavior. Please follow the steps below to reduce errors. Copy and paste the username and password to prevent typos. Make certain there are no extra spaces at the beginning or end of either the username or password. Make certain the browser is allowing cookies. You may also wish to try a more download friendly browser (like Firefox or Google Chrome). If you need further assistance, please contact us at [email protected].

• I'm getting the error message "This app can't run on this PC."

The Stata download is a large file, so the issue may be that only part of the file has been downloaded. Download again using an alternative browser, such as Firefox or Chrome, with your virus protection software turned off. You may also try improving your Internet connection or using a separate computer/connection entirely to complete the download and then transferring to your target machine. If you need further assistance, please contact us at [email protected].

• I cannot find my Stata after I have successfully installed it.

Windows Right-click on Start and follow File Explorer > C: > Program Files (x-86) > Stata15 The Stata executable is in the Stata15 folder. Mac From the Dock, go to Finder > Applications > Stata The Stata executable is in the Stata folder. If you need further assistance, please contact us at [email protected].

• I'm getting the error message "Your license is not applicable to this Stata. The most likely reason you are seeing this message is that you have installed a version of Stata that does not match the license information entered."

It seems as though your Stata software is reading a license file from a previous installation or the wrong information was entered during initialization. You will need to remove the STATA.LIC file from the Stata directory to reinitialize your program with the correct information. For step-by-step directions on deleting this file and reinitializing your Stata license, please see our online guide. If you need further assistance, please contact us at [email protected].

• I'm getting the error message "Your license is not applicable to this Stata. You have installed Stata/MP but your license is for Stata/SE. Please uninstall this copy of Stata. Then, reinstall Stata after checking your license to see what edition of Stata you should install."

You may uninstall and reinstall. Or you will need to rerun the installer and select "Modify", invoking the Installation Wizard, which allows you to select the correct edition (BE/SE/MP) and complete your installation. Follow our step-by-step directions to uninstall, and then follow our installation directions to reinstall. If you need further assistance, please contact us at [email protected].

• I'm getting the error message "Your license is not applicable to this Stata. The most likely reason you are seeing this message is that you have installed a version of Stata which is newer than the license information you have entered. If you have up-to-date license information, please enter it now."

You have installed Stata 18 but are using Stata 17 license information. You will need to obtain the updated Stata 18 license information. Or you may have installed the wrong package. If this is the case, you will need to install your older package (Stata 17) and initialize that program with your current license information. If you need further assistance, please contact us at [email protected].

• Mac: Why do I receive the error "cannot write in directory /Applications/Stata/ado/base/0" when updating? Or why do I receive the error "cannot write the file /Applications/Stata/Stata.lic" when installing on a Mac?

The reason that Stata cannot take the codes is that it does not have the correct permissions. This usually occurs when the owner permissions are currently set to another user. If this is the case you can either log into the Mac under the administrator account or change the group so that your current account can make changes. To change the permissions you should follow the instruction in the FAQ Changing Stata folder permissions to update Stata. For a few alternative methods to resolve this issue, refer to Apple support's advice.

• Windows: Why do I receive the error "cannot open C:\Program Files (x86)\Stata18\STATA.LIC" on a Windows machine?

This error message usually occurs when the account you're installing from does not have the correct permissions. Please ensure you are attempting your installation on the administrative account of the machine. Once you have confirmed you have the correct permissions, right click on the Stata executable in the Stata install directory, and select Run as Administrator. Then, you can enter your authorization information, etc., and Stata can create the Stata.lic file in this folder.