Best Digital Adoption Platforms
Digital adoption platforms are software or applications that provide guidance tools and provide contextual information about software, websites, applications, or other products to users. These products can provide many options to help facilitate familiarity with applications, including step-by-step navigation overlays, in-app messaging, and on-demand guidance. Digital adoption platforms can also collect, sort, and share user behavior data, learning materials, sales figures, and other resources among users. Digital adoption platforms are useful tools in digital transformation...
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Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.
ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segment…
Whatfix is advancing the "userization" of application technology, by…
ClickLearn automates the process of creating training material and documentation of popular business sy…
Zeal delivers real-time, tailored content that automatically changes as users move through software or business processes. Zeal’s digital adoption platform supports any enterprise, c…
Bytes Route is a codeless tool that enables non-tech people to provide in-app guides and tooltips for a smooth onboarding experience.
It is designed to be straightforward so that…
With the right guidance at the right place and the right time, VisualSP helps corporate employees at their moment of need with contextual knowledge and resources. VisualSP aims to make training relevant for the members of a digital workplace with products that can be overlayed on any enterprise web application including Dynamics, Salesforce, Microsoft 365, SharePoint, Teams, ServiceNow, Workday, SuccessFactors, and other E…
Newired is a digital adoption solution designed to allow companies and organizati…
SAP Learning Hub supplies access to guided learning and certification opportunities to maximize performance and software adoption. It is used to upskill, reskill, and certify skills in one place, with access to all the SAP learning resources needed.
Lemon Learning is a Digital Adoption Platform (DAP) designed to enable users worldwide master their everyday tools. Digital tools are made simpler and more streamlined through its interactive in-app walkthroughs available at the time of need. Lemon Learning is presented as like GPS…
Userpilot helps product teams deliver personalized in-app experiences to increase growth metrics at every stage of the user journey. Users can track product growth goals, nudge users to increase engagement, and analyze feedback at scale.
Simpo is designed to make software simple. It sits on top of an application and lets developers create and deliver information to…
The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve.
Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the software where to click next - just like the GPS navigation system in cars offers its driver turn-by-turn advice how to optimally reach h…
For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.
A tool for creating and distributing interactive and intuitive enablement content. Content authors can create a wide array of content like eLearning, simulations, and documentation with optional video and audio support enhanced by AI-supported text creation and machine translation.…
UserGuiding helps companies to improve product adoption by designing interactive user onboarding flows. Non-technical people can create step by step product walkthroughs, without any coding. UserGuiding also provides analytics to track the performance of the tours, segmentation to…
HelpHero is a software tool used for enhancing the onboarding and product experiences of app users. With HelpHero, no coding or design experience are required, so anyone can create interactive product tours and walkthroughs to engage users. Businesses from startups to companies can…
CommandBar is a suite of UX tools used to give app users in-app help and drive adoption. It makes help content searchable within the product, augmented with AI smarts so users can find the answers they need.
Ziplyne is a Digital Adoption Platform for end to end user experience. It is presented as a Guide on the Side to Map out digital business processes and create, deploy and analyze in-app guides.
The user can create step-by-step guides for customers but…
Userflow helps build customized in-app tours and checklists without code.
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The…
Warpdrive aims to turn teams' processes into instant, shareable desktop automations. It can be used to onboard new employees, and standardize processes.
Warpdrive gives teams a new way to capture and share process knowledge through automations.
The vendor describ…
Trainn is a Customer Education platform for SaaS companies of all sizes to onboard and train customers, at scale, using product training & how-to videos, feature walkthroughs, and a dedicated customer training Academy.
The Trainn platform comprises:
1. A video tool kit to create, edit and share a variety of…
Learn More About Digital Adoption Platforms
What are Digital Adoption Platforms?
Digital adoption platforms are software or applications that provide guidance tools and provide contextual information about software, websites, applications, or other products to users. These products can provide many options to help facilitate familiarity with applications, including step-by-step navigation overlays, in-app messaging, and on-demand guidance. Digital adoption platforms can also collect, sort, and share user behavior data, learning materials, sales figures, and other resources among users.
Digital adoption platforms are useful tools in digital transformation efforts because they make it easy for users of all technical skill levels to learn the basics of using new products. Technology can be complex and intimidating, especially for inexperienced users or to employees who are adjusting to remote work. Digital adoption platforms streamline the training process by providing instructions or guidance directly over the product being used.
These platforms are especially helpful for companies with customer-facing products, as they make software and websites easy to use and thus increase retention. Digital adoption platforms also automate onboarding, training, and metric tracking, increasing user productivity by allowing them to focus on other tasks.
Digital adoption platforms can be helpful alongside Product Intelligence Software. Because of their more robust end-user analysis tools, Product Intelligence Software can provide greater insight on customer or employee behavior. This can be used to inform stronger use of digital adoption platforms to improve user experience with more personalized content.
Digital Adoption Platforms Features
The most common digital adoption platform features are:
- In-app content creation
- In-app training and continuous development support
- Automated messaging and alert features
- Customizable in-app tooltips and walkthroughs
- Customizable user UI
- Customizable context programming
- Automated and self-service support
- Customizable knowledge centers
- User segmentation
- User training analytics and progress metrics
- User behavior analytics
- User feedback tools
- Third party integrations
- Adoption support team
- On-premise, cloud, and web-based deployment
Digital Adoption Platforms Comparison
When choosing the right digital adoption platforms, consider the following:
User skill level. While the main purpose of digital Adoption Platforms is to simplify the use of various software or apps for any user, it is still important to consider how much you need to tailor your digital adoption process to the needs of your end-users. Digital adoption platforms offer segmentation tools to allow you to create personalized content packages for specific classes of users. Apty.io is geared toward enterprise-level users with complex systems, so it will facilitate guidance content for multiple skill levels. On the other hand, Pendo.io is designed to assist customers with their website or app navigation experience.
Third-party support. While digital adoption platforms offer their own overlay to function independently of other digital assets, their third-party support can help you determine which product would be best for you. Businesses who incorporate Salesforce into their workflow will find native integration with WalkMe. On the other hand, Appcues has no support for mobile apps and devices, so its use might be limited for some businesses.
Analytic tools. The kind of data you want to collect from your Digital Adoption Platform will most certainly play a role in which platform you choose. For example, some vendors allow extensive user feedback options, including tools to capture qualitative data. On the other hand, WalkMe does not offer employee analytics, and as such may not be useful for businesses who intend to use digital adoption platforms as a data gathering tool.
Localization support. Depending on the needs of your employees, you’ll want to ensure that your platform can support multiple languages. This will ease onboarding processes and enhance user experience. Some vendors offer localization features for their tools, making them a versatile option for globalized end-user bases.