Working in Manila and Pampanga
Our offices in the Philippines, just a couple of hours away from both beautiful beaches and mountains, allow you to work alongside creative and hardworking people, who are keen on delivering excellent customer support. Help us strive towards continued support excellence through innovation and process improvements for our partners’ most persistent issues.
On-the-ground
Building at Uber Manila and Pampanga
Inside Uber Philippines
From our two Centers of Excellence in the heart of Metro Manila and Pampanga, near Clark, our agents work round the clock to support millions of customers across the Asia Pacific region, and around the world, with issues or questions on any topic.
Read on to explore our facilities and take a sneak peek inside our offices.
Building (and leading) with heart
Our Centers of Excellence in the Philippines are the heart of customer support, operating 24/7 providing support across Uber’s global business. To ensure our team can build with heart, our local Site Leaders, Ricco Gamboa and Sarah Sudario, are driving a culture that prioritizes authenticity, wellness, and collaboration.
Meet the person who helps new restaurants start using Uber Eats
Heiane Buenaventura is a specialist on Uber’s Merchant Onboarding team. Heiane works hand in hand with our Restaurant Partners in Australia & New Zealand preparing them to go live on the Uber Eats platform.
What's it like to work at Uber in the Philippines?
Hear it first-hand from some of our most talented leaders and innovators across the region.
Our return to the office
It’s still early days as we look to find the right long-term model for Uber, yet we want this to continue being a great place for our current and future employees, and that means adapting to different needs. Our hybrid work approach focuses on increased flexibility.
Uber values
Our values aren’t just our shared beliefs; they are the mindsets we embrace, the choices we make, the actions we take.
Teams reimagining at Uber Manila and Pampanga
- Community Operations - APAC Central Team
The APAC Central team is a group of diverse individuals working toward a common goal of aligning and optimizing core processes and programs across APAC to ensure the best customer/agent experience. The team provides thought leadership, governance, and best practice sharing for the regions and represents APAC on global initiatives.
- Planning & Execution - Center of Excellence
The APAC Center of Excellence (COE) Planning & Execution Group bridges the COE sites together, enables shared direction and collaboration, and acts as a change agent to foster best practices within the organization. The team provides program management, organizational excellence & improvement, migrations and intake management, and executive comms & reporting services across all APAC COE.
- Operations Portfolios - Manila Center of Excellence
The Manila Center of Excellence (COE) provides premier customer support for our community of riders and driver-partners around the globe. It provides world-class interactions and operations support to different regions such as APAC and the US. We have several portfolios that deal with Urgent and Critical Support as well as unparalleled assistance to Uber Employees through HR Shared Services.
- Support Teams - Manila Center of Excellence
Our Support Teams here at Manila Center of Excellence work closely with the Operations team to provide amazing support that establishes trust for riders and driver-partners as assisting them is a core feature of our product experience. We ensure that these teams are able to continuously provide world-class support to everyone involved in the Uber experience.
Teams
Departments
Offerings
Locations
Asia Pacific
Europe, Middle East & Africa
Latin America
United States & Canada
Inside Uber