Conditions d'utilisation

Where to find information about us and our products

You can find everything you need to know about us, World of Books Group Limited (“Wob”), and our products on our website before you order. We also confirm the key information to you in writing after you order by email or in your online account.

We only accept orders when we've checked them

We contact you to confirm we've received your order and we accept your order when we dispatch or supply the product and confirm dispatch or supply to you.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

Age Restricted Items

Any product with a BBFC (British Board of film Classification) or PEGI (Pan-European Games Information) rating will be clearly described as such on the product page for that item. For further information on age ratings, see the Video Standards Council Website, the PEGI website, or the Ask About Games Website. It is an offense to attempt to buy a certificated title if you are under the required age or to attempt to purchase any such title on behalf of an underage third party. By placing an order for the purchase of products on the site, you confirm that you are of the appropriate age to receive and view the specified certification of the title(s) so ordered. Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered. We reserve the right not to supply any age-restricted product where we reasonably believe that a customer is below the relevant minimum age.

We charge you when you order

We charge in full when you place your order. You will own any goods we supply to you once we have received payment for them in full.

VAT, tax and customs

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

 We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us to receive a refund for any products you have paid for in advance, but not received.

Products can vary slightly from their pictures

The images on our website 'are for illustrative purposes only, actual binding, cover or edition may vary', as stated in each item's product description. A full explanation of the conditions in which we sell our stock can be found on the Condition Guide page.

You have a legal right to change your mind

Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase within 14 days and receive a refund of what you paid for it, including standard delivery costs. This is subject to some conditions, as set out below.

When you can't change your mind. You can't change your mind about an order for digital products, after you have started to download or stream these.

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after:

• the day we deliver your product, if it is goods, for example a book. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
• the day we confirm we have accepted your order, if it is for digital content for download or streaming (for example, e-books), although you can't change your mind about digital content once we have started providing it.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team via our chatbot Watson or fill in the

Returns. Unless we have agreed otherwise, within 14 days of your telling us you have changed your mind, you must return the goods to us. Returns are at your own cost, unless we offered free returns when you bought the goods or if we inform you otherwise.

You can send the product back to us. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we reserve the right to not refund you the price. For help with returns,  contact our Customer Service Team via our chatbot Watson.

We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time or to a location outside of the UK.

We reduce your refund if you have damaged a product. If you handle the product in a way which would materially reduces the value and or condition of the goods, we reserve the right to reduce your refund to compensate us for its reduced value. In some cases, because of the way you have treated the product, no refund may be due.

When and how we refund you. If your product is digital content or goods that haven't been delivered or goods where we have confirmed you do not need to return, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If your product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must contact our Customer Service Team: via our chatbot Watson or fill in the online form. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.

We can change products and these terms

Changes we can always make. We can always change a product:

• to reflect changes in relevant laws and regulatory requirements including copyright laws;
• to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.

We can end our contract with you

We can end our contract with you for a product if:

• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example, delivery details.;age verification.
• you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us.

We don't compensate you for all losses caused by us or our products

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control.
• Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
• A business loss.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice.

Complaints. Our Customer Service Team: via our chatbot Watson or the online form will do their best to resolve any problems you have with us or our products.

Governing Law. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something or for doing something you're not allowed to, but that doesn’t mean we can't do it later.