ZENDESK FOR HEALTHCARE
Build a better health experience
Improve your bottom line and evolving needs with a flexible solution quickly deployed and easily adapted. Zendesk delivers secure, streamlined and personalised customer service that engages employees and creates great experiences across the healthcare system – for payers, providers and vendors.
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Get the full picture
Zendesk provides a complete 360° view of each patient, customer or member. Integrate key information from EHRs, medical devices, appointment history and partners to deliver more personalised support. Your team spends less time gathering information, and more time focusing on quality care.
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Always be on call
With Zendesk Support Suite, you’re available across any channel – phone, chat, email, text and mobile. Because patients need you when they need you. With proactive support and reminders, you can always be one step ahead of their needs.
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Work as one team
Quality care requires a team, with streamlined communication tools making the job easier. Distributed and specialised customer care teams, as well as payer networks, can work together seamlessly, giving patients, providers and customers a better experience at every touchpoint.
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Do your regular check-ups
To understand what drives patient satisfaction and outcomes, we offer powerful analytics to guide planning and decision making. Our best practice dashboards analyse the patient journey, or build customised charts and dashboards to measure what matters most for your organisation.
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Rest assured
Zendesk provides best-in-class security features to ensure patient trust. With role-based permissions and a strong documentation system, your organisation will meet all applicable privacy and data protection laws – so better care can remain the number one goal. For the next level of data privacy and security, we offer Advanced Data Privacy and Protection.
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Get a demoBetter care starts with integration
“We’re an organisation that never met a SaaS product we didn’t like, but most aren’t tied together. Zendesk allows us to integrate with our other systems to drive efficiency. It’s one system that meets the needs of multiple groups.”
Bill Dougherty
Vice President of IT and Security, Omada Health
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Pay bills faster
“I was really drawn to the fact it could interface with our financial system. It provided a way to stop the team re-keying all the invoice information every time they had a problem invoice.”
Graeme Carmichael
Financial Accountant, NHS Greater Glasgow and Clyde (NHSGGC)
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