Zendesk for Entertainment

Customers take centre stage

With more and more choices for media and entertainment, delivering a fast and personal customer experience is critical. Zendesk helps brands big and small, across the globe, deliver an experience as engaging as your content.

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Some of our biggest fans

Make every customer a VIP

Your customers should feel like VIPs. But that’s hard when their data is spread across systems. Zendesk integrates all your data into one central place. With our Apps Marketplace, it’s easy to keep track of product usage, preferences, billing history and account size. So you can identify and segment audiences to deliver personalised support.

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Tune in on any channel

Provide help on any channel, around the clock. Help centres blend in seamlessly with your brand to address FAQs, chat provides immediate in-app support and Connect offers personal recommendations and notifications, like when a concert is rescheduled.

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Let agents take the lead

No matter your agent’s background, they’ll have the tools they need to get answers to questions quickly and efficiently. With a complete view of your customers, agents can offer personalised service to every customer. And automations and a knowledge base reduce effort for your staff.

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Run the show

Measure customer interactions no matter the channel. By gaining visibility into all your operations (production, content distribution and merchandising), you can track the trends and customer data that matter most.

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More content, fewer problems

“A lot of times, our clients don’t have the level of detail about a product to narrow a search. So we were able to build out the videos and other learning collateral very easily through Zendesk Guide without any extra resources or money, and our clients can easily navigate to what they need.”

Stephanie Dorman

SVP of Client Services at Mediaocean

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