Shogun ‑ Landing Page Builder

Hi there, Thanks for leaving us a review and sharing your feedback.

I am sorry to hear that you did not have a good experience with our team. We always strive to offer our best services and I am happy to check on this feedback further, internally.

We apologize for the trouble.

Sweetan | Client Services
Shogun

Hey there, thanks for leaving us a review.

We are sorry to hear that your experience with Shogun wasn't a positive one. I do want to mention that Shogun is a solution provider with solutions such as A/B testing, Targeted Experiences, SEO, and AI. We aren't just a page builder. However, we are happy to hear you have found an alternative.

Also, every app adds code to the theme, that's how apps work. Our app installs minimal code to ensure your pages work, even when you uninstall the app. Our team responds to each and every email we receive, however, if you didn't receive a reply, could you share more details with our team at support@getshogun.com?

Our team will also be happy to provide you with resources on how to easily remove the Shogun code from the theme.

Thanks for trying Shogun.

Sweetan | Client Services
Shogun

Hey there, Thanks for leaving us a review and sharing your feedback.

Sorry to hear that you are facing issues. I was trying to locate a recent support conversation under all the email addresses we have for your account and I wasn't able to locate a conversation. Could you please help us with more context about the kind of issues you are facing?

That should help us to analyze this better and assist you further. Our support team is more than happy to address the issues for you.

You can reach out to our support team at support@getshogun.com.

We'll look forward to hearing from you soon.

Sweetan | Client Services
Shogun

Hi there, Pierce. Thanks for leaving us a review and sharing your feedback.

I was going through the conversations you had with our team and I apologize if you felt Shogun wasn't a good fit for your requirements. Would you be able to help us more when you refer to the app being hard to build landing pages with issues for mobile formatting? Our team will be happy to analyze the use case and ensure we can work on your suggestions.

I see you were looking to create a form and connect the same with a third-party form app/service. For such instances, it is best to embed the form directly from the form service as suggested by the team. The embed form is not something you can control using Shogun, but our HTML element will populate what is pasted there.

However, let us know if you decide to try Shogun again. We'll be happy to assist and answer your questions.

Sweetan | Client Services
Shogun

Hi there, Benjamin. Thanks for leaving us a review and sharing your feedback.

We have indeed changed our plans and pricing a bit. However, I feel there is some misunderstanding here.

Your account is still subscribed to our old/legacy plan and we are not forcing you to upgrade your plan. You can continue to be on the same old plan until you have the app installed. If you uninstall the app or upgrade, you will lose the legacy plan you have when it won't be possible to downgrade back to the old plan.

However, as I suggested, we are not forcing you to change the plan. You can continue to use it while the app is installed.

I tried to connect via phone but that went to voice mail. I have reached out via email and I would appreciate it if you could reply to me should you have any questions or doubts.

Sweetan | Client Services
Shogun

Hey there,

I'm really sorry to hear that you are experiencing longer than usual waits when saving or publishing a page. I would absolutely like to take a closer look into this issue to see if we can help resolve this. I fully understand that this can be very frustrating, especially when saving/publishing content is crucial for designing your pages.

I've reached out to you via email/phone and hope to hear back from you. Thanks so much for your patience and understanding and look forward to speaking with you soon.

Kalen | Team Lead, Support
Shogun Page Builder

Hi Drew & Team,

Thank you for your review and your feedback - I'm sorry to hear that your positive experience has turned into a negative experience with Shogun. I hope that we can help you resolve any issues that you are having with the app. My colleague Justine has also reached out to you via email.

I do want to start off by thanking you for your kind words about the app. I'm glad to hear that you found Shogun useful in that sense.

Regarding your issues - in relation to the slow page load times, there are a lot of factors that go into this. Shogun is a small part of the overall loading of your page, this would include your theme components, other third-party apps and any custom code that you have. Similar to creating a page without Shogun, the more content you add to a page the longer the page will take to load - Justine has reached out with some tips and information. We take measures to improve page load speed, such as deferring scripts and lazy loading your images.

Inside the editor, there may also be slowness if there are a large number of elements as the editor must keep track of all of these elements, as well as additional information regarding their state and changes. We are aware that we have room to improve there and hope to do so in the future.

We would love to hear more about the errors that you are experiencing. Would you mind sharing more information on these? The team should be able to help resolve anything that you are experiencing with the app.

Finally, regarding the issues that A/B testing is giving you - would you mind sending us over feedback about that too? Would love to see if we can resolve these issues for you and help you understand the data better.

We really appreciate any feedback that you can give us regarding the issues that you are having so that we can help you, and we can pass on feedback to the appropriate teams for future improvement. We welcome all feedback that you may have about the app.

If you could respond to Justine, or reach out directly at support@getshogun.com we would love to help.

Thank you,

Karl | Team Lead, Technical Support

Hi Hanspeter, thank you for taking the time out of your day to leave us a review with your honest feedback - we appreciate the honest feedback as it helps us know where we might be going in the right direction and course correct.

I am sorry to hear that you feel that our prices are quite high - just a note, these prices have only increased slightly over the three years that you have been with Shogun - you were on one of our deprecated plans at $79/mo, we are happy to honour this price on our Measure plan which is currently $99/mo.

I understand that you are unhappy regarding the inability for support to copy your pages - however, while we did deprecate our old, unreliable page copying service in favour of a much better self-serve system called Sync that's available on our Measure plan. Our support team do not have the ability to use the manual page copying feature anymore. Once your stores are on the correct plans, you will be able to sync content between the stores whenever you wish.

Again I would like to thank you for the feedback that you have provided for us and look forward to helping resolve this negative experience with my colleague James. We do really appreciate your loyalty with Shogun and hope that we can resolve this in a manner that works for you.

Thank you,

Karl | Team Lead, Technical Support

Hi there! Thank you so much for sharing your feedback and leaving us a review.

I'm glad to read that you find Shogun great, however, I am extremely sorry about the not-so-good experience you had. We strive to ensure that you have a good experience with our app and the support team.

I'll be happy to look into this further and would be reaching out via email. I'd appreciate it if you could follow up with me there.

Thanks! We appreciate your support.

Sweetan | Team Lead | Support
Shogun Page Builder