syncX: Stock Sync

Hi Oh Baby,

I'm sorry to hear about your recent experience with our service. We strive to provide reliable and efficient solutions, and it's disappointing to know that we fell short in your case.

Firstly, I'd like to apologize for any inconvenience caused by the changes in our scheduling intervals. We should have communicated these updates more clearly, and everything is okay now. The issue occurred because the app migrated to use the new Shopify GraphQL API and required an extra permission step before the feed could work again.

Regarding your feed issues and the delay in support response, I understand how frustrating this can be. We had resolved as your need, please do check from your end now.

Thank you for bringing these issues to our attention, and we apologize again for any inconvenience caused.

Thanks,
syncX: Stock Sync

We sincerely apologize for the inconvenience you've experienced with our product upload functionality. Your observations are critical to us, and we are committed to resolving these issues promptly.

We want to follow up on your earlier dissatisfaction regarding the imported products.

Can you please give us a chance to resolve this asap?

Will you be available for a quick call to resolve this issue more quickly?

We kindly request you reconsider your review, considering our commitment to making things right. Your satisfaction is our top priority, and we want to ensure that your next experience with us exceeds your expectations.

Hi Distinctly Living,

We are truly sorry to hear about the problems you've experienced and the delay in our response. Your feedback is extremely important to us, and we deeply regret any inconvenience this situation has caused.

We are dedicated to providing reliable services and timely support to all our users. The data loss you mentioned is concerning, and we understand the frustration it must have caused. We are currently investigating this issue to ensure it does not happen again.

We sincerely apologize for our lack of communication. Please rest assured that we are committed to resolving your issue as quickly as possible.

We have contacted you via email, so please check your inbox. Thank you for your patience and understanding.

Best regards,
syncx: Stock Sync Team

Hi My Store,

We apologize for the inconvenience you've experienced with Stock Sync. We have identified the issue. The file name is incorrect. We have fixed it and you are able to update the products now. Please reach out to support@stock-sync.com if you need further assistance.

Thanks,
syncX: Stock Sync Team

Hi there,

Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you've experienced with our support team. We understand how critical timely support is, especially when setting up a new application for your store.

We're truly sorry that we did not meet your expectations and were unable to assist you promptly. Your feedback is important to us, and we are taking immediate steps to improve our support processes to ensure this doesn't happen in the future.

We would greatly appreciate the opportunity to help resolve the issues you encountered. If you are open to it, we would like to help you sort out the issue accordingly.

Regarding your refund request for your stores, we have done that.

Once again, we apologize for any inconvenience this has caused and appreciate your understanding and patience. If you have any other questions or need further assistance, please don't hesitate to reach out.

Thanks,
Stock Sync Team

Hi 1buy.au,

We apologize for the inconvenience you've experienced with Stock Sync. We have issued the refund to your store in app credits. We did not charge you any extra and it was all prorated.

Thanks,
syncX: Stock Sync Team

Hi Dofts,

Thank you for your feedback. We're sorry to hear about your experience and understand your concerns.

We apologize for not responding on time and assure you that we will improve. We are committed to continuous improvement and take all feedback seriously to ensure that we resolve your issues.

Please get in touch with our support team at support@stock-sync.com so we can address your specific issues promptly.

Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.

Best regards,
syncX: Stock Sync

Hi Happy Pet Life,

I'm sorry to hear about your recent experience with our service. We strive to provide reliable and efficient solutions, and it's disappointing to know that we fell short in your case.

Regarding your feed issues and the delay in support response, I understand how frustrating this can be. We did notice there was an issue with the support email last week due to the third-party plugin, and we have solved it. We will help to set up the feeds and follow up through email with you.

Thank you for bringing these issues to our attention, and we apologize again for any inconvenience caused.

Thanks,
syncX: Stock Sync

We are really sorry to hear about your frustration. Your feedback is important to us, and we're committed to resolving any issues you face. I'll ensure that our team addresses your concerns promptly. Thank you for bringing this to our attention.

We're truly sorry 😞 to hear about your negative experience. Upon reviewing your ticket, we can confirm that we responded promptly on the same day. However, it appears that we haven't received any follow-up from you.

To ensure we're addressing your concerns effectively, could you please verify that your messages were sent to the correct email address?

Please note that our responses are typically sent within 24 hours, and if we do not receive a reply within 7 days, the ticket will be marked as resolved.

We take your feedback seriously and will investigate the issue immediately. Our team will reach out to you to resolve your concerns.

We're sorry things didn't go as expected. We're here to make things right for you. Thanks for bringing this to our attention. 🙏

Thanks,
Stock Sync Team