This article summarizes the activity of the First International Workshop on Enterprise Transforma... more This article summarizes the activity of the First International Workshop on Enterprise Transformation, hosted by the Tennenbaum Institute at the Georgia Institute of Technology in March 2013. The workshop brought together researchers (faculty and students) from a wide range of disciplines (e.g., engineering, management, computing, and social science) and institutions to (1) discuss and define the scholarly challenges and opportunities for enterprise transformation research and (2) facilitate the development of an emerging interdisciplinary academic community. The results of the workshop highlight the particular complexities of conducting enterprise transformation research in an academic context and identify both near- and long-term opportunities for impactful future research.
The concept of enterprise transformation has become increasingly popular as companies recognize t... more The concept of enterprise transformation has become increasingly popular as companies recognize the need to achieve an integrated perspective within and across organizational boundaries to address complex challenges. Yet, there is little clarity concerning what constitutes an “enterprise” or indeed “enterprise transformation.” This article is conceived as an initial step along the journey towards this clarity. There is considerable work to be done in delineating this area of interest and this article is offered as a stimulus for debate on what constitutes enterprise transformation. Drawing on themes from the management and systems engineering disciplines, the article will propose four characteristics of “enterprise” as a unit for transformation and look at why this holistic unit of analysis has become critical to businesses. The article will also ask what constitutes transformation, and offer characterizing criteria to distinguish this magnitude of change from more incremental changes. A recent empirical case study will be examined to further elucidate challenges faced in defining, leading, and transforming multi-organizational enterprises. Finally, a near-term research agenda is outlined for the evolving discipline of enterprise transformation.
Page 1. Jet Propulsion Laboratory How Engineers Really Think About Risk: A Study of JPL Engineers... more Page 1. Jet Propulsion Laboratory How Engineers Really Think About Risk: A Study of JPL Engineers Dr. Jairus Hihn Jet Propulsion Laboratory, California Institute of Technology Deb Chattopadhyay Jet Propulsion Laboratory, California Institute of Technology Dr. Ricardo Valerdi Massachusetts Institute of Technology March 16, 2011 ISPA/SCEA Southern California Chapter Workshop Page 2.
Abstract This paper explores the abilities of engineers to estimate everyday tasks and their reli... more Abstract This paper explores the abilities of engineers to estimate everyday tasks and their reliance on their own intuition when performing cost estimates. The approach to answering these questions is similar to that of the popular television show MythBusters which aims to separate truth from urban legend using controlled experiments.
Abstract. As the COSYSMO model transitions from the development phase into the adoption phase, in... more Abstract. As the COSYSMO model transitions from the development phase into the adoption phase, industry stakeholders are beginning to embrace the model and integrate it into their existing measurement processes. To date, much of the guidance provided by the COSYSMO development team has been focused on the usage of the model. In the adoption phase, users need guidance on how to adopt the model as they work to convince management to invest resources in competition with other process improvement initiatives.
Abstract—this paper provides an industry case study for measuring the performance of software as ... more Abstract—this paper provides an industry case study for measuring the performance of software as a service (SaaS) product features in order to prioritize development efforts. The case is based on empirical data from HubSpot and it is generalized to provide a framework applicable to other companies with large scale software offerings and distributed development. Firstly, relative value is measured by the impact that each feature has on customer acquisition and retention.
Resumen. Recientemente, las micros y pequeñas empresas de desarrollo de software en America Latin... more Resumen. Recientemente, las micros y pequeñas empresas de desarrollo de software en America Latina han intentado mejorar la capacidad de sus procesos como un paso fundamental hacia el incremento en la calidad de sus productos [Okta 07]. En este sentido, en México, se ha desarrollado la norma mexicana NMX-I-059/NYCE-2005 que toma como modelo de referencia a MoProSoft, la cual, es promovida a través de instancias gubernamentales con el fin de incrementar su adopción [Secr 05].
This thesis proposes a methodology to create an effective performance measurement system for an i... more This thesis proposes a methodology to create an effective performance measurement system for an interconnected organization. The performance measurement system is composed of three components: a metrics set, a metrics review business process, and a dashboard visualization technique to display the data.
Abstract The focus of this paper is to describe the effective implementation of an enterprise mea... more Abstract The focus of this paper is to describe the effective implementation of an enterprise measurement system in a large company for the purpose of organizational transformation. We consider how enterprise measurement systems affect not only managers, but factory floor workers as well. To relate to practical experiences of industry, we provide a case study of a major aerospace defense contractor that has recently undergone a significant transformation–enabled by an enterprise measurement system.
Abstract. This paper provides an exploratory study on the relationship between learning preferenc... more Abstract. This paper provides an exploratory study on the relationship between learning preferences of systems engineering graduate students and delivery methods of systems engineering coursework. We begin by providing an overview of learning in the systems engineering context, followed by two central research questions that guide the rest of the paper. Our study is focused on measuring learning preferences based on a previously developed survey instrument called VARK.
Abstract The process of building parametric models to estimate the cost of large scale complex sy... more Abstract The process of building parametric models to estimate the cost of large scale complex systems have recently uncovered unanticipated challenges. The most difficult of which includes the ability to define the boundary of the system being estimated. This boundary is an essential step towards determining the size of the system; a major input into parametric models. In this paper, we build on a concept from psychology known as the moon illusion to develop a theory of objective sizing.
The increasing use of digital design tools and broadband information networks is creating an envi... more The increasing use of digital design tools and broadband information networks is creating an environment that permits the geographic distribution of design engineers. In order to successfully distributed engineering the consequences need to be understood. Through the examination of records of project execution, this thesis investigates whether the decision to geographically distribute engineers has a measurable impact on the pace of engineering development.
Official INCOSE Definition: Systems Engineering is an engineering discipline whose responsibility... more Official INCOSE Definition: Systems Engineering is an engineering discipline whose responsibility is creating and executing an interdisciplinary process to ensure that the customer and stakeholder's needs are satisfied in a high quality, trustworthy, cost efficient and schedule compliant manner throughout a system's entire life cycle.
Article Submissions: We welcome articles of interest to the defense software community. Articles ... more Article Submissions: We welcome articles of interest to the defense software community. Articles must be approved by the CROSSTALK editorial board prior to publication. Please follow the Author Guidelines, available at< www. stsc. hill. af. mil/crosstalk/xtlkguid. pdf>. CROSSTALK does not pay for submissions. Articles published in CROSSTALK remain the property of the authors and may be submitted to other publications.
A mixed methods, action-research study was conducted to assess the efficacy and usefulness of Fac... more A mixed methods, action-research study was conducted to assess the efficacy and usefulness of Facilitated Systems Thinking as an intervention for system design in complex, multi-stakeholder systems, especially where the stakeholders themselves design the system.
Abstract This paper provides two similar approaches for calculating project schedule from a syste... more Abstract This paper provides two similar approaches for calculating project schedule from a systems engineering perspective. To illustrate the genesis of each approach, we provide two analogies; one from economics and one from physics. These are complemented with mathematical derivations that provide quantitative comparisons of the tradeoff between the duration of a project and the optimal effort.
The US federal government contracts over five hundred billion dollars in goods and services each ... more The US federal government contracts over five hundred billion dollars in goods and services each year. Traditionally, these contracts are awarded on the basis of a combination of a contractor's proposed cost, quality, technical capability and demonstrated past performance. While all valid and important comparators, the overall quality and customer satisfaction achieved at the completion of contracts awarded on these bases remains highly variable from contract-to-contract.
Abstract By applying a lean enterprise lens to studies of the evolving field of system of systems... more Abstract By applying a lean enterprise lens to studies of the evolving field of system of systems engineering (SoSE), it has been observed that many SoSE teams are developing processes that are consistent with many lean enterprise principles. These SoSE processes are designed to efficiently evolve the group of systems to meet new needs using limited resources. This paper provides further insights and recommendations for the evolution of system of systems processes using lean concepts.
This article summarizes the activity of the First International Workshop on Enterprise Transforma... more This article summarizes the activity of the First International Workshop on Enterprise Transformation, hosted by the Tennenbaum Institute at the Georgia Institute of Technology in March 2013. The workshop brought together researchers (faculty and students) from a wide range of disciplines (e.g., engineering, management, computing, and social science) and institutions to (1) discuss and define the scholarly challenges and opportunities for enterprise transformation research and (2) facilitate the development of an emerging interdisciplinary academic community. The results of the workshop highlight the particular complexities of conducting enterprise transformation research in an academic context and identify both near- and long-term opportunities for impactful future research.
The concept of enterprise transformation has become increasingly popular as companies recognize t... more The concept of enterprise transformation has become increasingly popular as companies recognize the need to achieve an integrated perspective within and across organizational boundaries to address complex challenges. Yet, there is little clarity concerning what constitutes an “enterprise” or indeed “enterprise transformation.” This article is conceived as an initial step along the journey towards this clarity. There is considerable work to be done in delineating this area of interest and this article is offered as a stimulus for debate on what constitutes enterprise transformation. Drawing on themes from the management and systems engineering disciplines, the article will propose four characteristics of “enterprise” as a unit for transformation and look at why this holistic unit of analysis has become critical to businesses. The article will also ask what constitutes transformation, and offer characterizing criteria to distinguish this magnitude of change from more incremental changes. A recent empirical case study will be examined to further elucidate challenges faced in defining, leading, and transforming multi-organizational enterprises. Finally, a near-term research agenda is outlined for the evolving discipline of enterprise transformation.
Page 1. Jet Propulsion Laboratory How Engineers Really Think About Risk: A Study of JPL Engineers... more Page 1. Jet Propulsion Laboratory How Engineers Really Think About Risk: A Study of JPL Engineers Dr. Jairus Hihn Jet Propulsion Laboratory, California Institute of Technology Deb Chattopadhyay Jet Propulsion Laboratory, California Institute of Technology Dr. Ricardo Valerdi Massachusetts Institute of Technology March 16, 2011 ISPA/SCEA Southern California Chapter Workshop Page 2.
Abstract This paper explores the abilities of engineers to estimate everyday tasks and their reli... more Abstract This paper explores the abilities of engineers to estimate everyday tasks and their reliance on their own intuition when performing cost estimates. The approach to answering these questions is similar to that of the popular television show MythBusters which aims to separate truth from urban legend using controlled experiments.
Abstract. As the COSYSMO model transitions from the development phase into the adoption phase, in... more Abstract. As the COSYSMO model transitions from the development phase into the adoption phase, industry stakeholders are beginning to embrace the model and integrate it into their existing measurement processes. To date, much of the guidance provided by the COSYSMO development team has been focused on the usage of the model. In the adoption phase, users need guidance on how to adopt the model as they work to convince management to invest resources in competition with other process improvement initiatives.
Abstract—this paper provides an industry case study for measuring the performance of software as ... more Abstract—this paper provides an industry case study for measuring the performance of software as a service (SaaS) product features in order to prioritize development efforts. The case is based on empirical data from HubSpot and it is generalized to provide a framework applicable to other companies with large scale software offerings and distributed development. Firstly, relative value is measured by the impact that each feature has on customer acquisition and retention.
Resumen. Recientemente, las micros y pequeñas empresas de desarrollo de software en America Latin... more Resumen. Recientemente, las micros y pequeñas empresas de desarrollo de software en America Latina han intentado mejorar la capacidad de sus procesos como un paso fundamental hacia el incremento en la calidad de sus productos [Okta 07]. En este sentido, en México, se ha desarrollado la norma mexicana NMX-I-059/NYCE-2005 que toma como modelo de referencia a MoProSoft, la cual, es promovida a través de instancias gubernamentales con el fin de incrementar su adopción [Secr 05].
This thesis proposes a methodology to create an effective performance measurement system for an i... more This thesis proposes a methodology to create an effective performance measurement system for an interconnected organization. The performance measurement system is composed of three components: a metrics set, a metrics review business process, and a dashboard visualization technique to display the data.
Abstract The focus of this paper is to describe the effective implementation of an enterprise mea... more Abstract The focus of this paper is to describe the effective implementation of an enterprise measurement system in a large company for the purpose of organizational transformation. We consider how enterprise measurement systems affect not only managers, but factory floor workers as well. To relate to practical experiences of industry, we provide a case study of a major aerospace defense contractor that has recently undergone a significant transformation–enabled by an enterprise measurement system.
Abstract. This paper provides an exploratory study on the relationship between learning preferenc... more Abstract. This paper provides an exploratory study on the relationship between learning preferences of systems engineering graduate students and delivery methods of systems engineering coursework. We begin by providing an overview of learning in the systems engineering context, followed by two central research questions that guide the rest of the paper. Our study is focused on measuring learning preferences based on a previously developed survey instrument called VARK.
Abstract The process of building parametric models to estimate the cost of large scale complex sy... more Abstract The process of building parametric models to estimate the cost of large scale complex systems have recently uncovered unanticipated challenges. The most difficult of which includes the ability to define the boundary of the system being estimated. This boundary is an essential step towards determining the size of the system; a major input into parametric models. In this paper, we build on a concept from psychology known as the moon illusion to develop a theory of objective sizing.
The increasing use of digital design tools and broadband information networks is creating an envi... more The increasing use of digital design tools and broadband information networks is creating an environment that permits the geographic distribution of design engineers. In order to successfully distributed engineering the consequences need to be understood. Through the examination of records of project execution, this thesis investigates whether the decision to geographically distribute engineers has a measurable impact on the pace of engineering development.
Official INCOSE Definition: Systems Engineering is an engineering discipline whose responsibility... more Official INCOSE Definition: Systems Engineering is an engineering discipline whose responsibility is creating and executing an interdisciplinary process to ensure that the customer and stakeholder's needs are satisfied in a high quality, trustworthy, cost efficient and schedule compliant manner throughout a system's entire life cycle.
Article Submissions: We welcome articles of interest to the defense software community. Articles ... more Article Submissions: We welcome articles of interest to the defense software community. Articles must be approved by the CROSSTALK editorial board prior to publication. Please follow the Author Guidelines, available at< www. stsc. hill. af. mil/crosstalk/xtlkguid. pdf>. CROSSTALK does not pay for submissions. Articles published in CROSSTALK remain the property of the authors and may be submitted to other publications.
A mixed methods, action-research study was conducted to assess the efficacy and usefulness of Fac... more A mixed methods, action-research study was conducted to assess the efficacy and usefulness of Facilitated Systems Thinking as an intervention for system design in complex, multi-stakeholder systems, especially where the stakeholders themselves design the system.
Abstract This paper provides two similar approaches for calculating project schedule from a syste... more Abstract This paper provides two similar approaches for calculating project schedule from a systems engineering perspective. To illustrate the genesis of each approach, we provide two analogies; one from economics and one from physics. These are complemented with mathematical derivations that provide quantitative comparisons of the tradeoff between the duration of a project and the optimal effort.
The US federal government contracts over five hundred billion dollars in goods and services each ... more The US federal government contracts over five hundred billion dollars in goods and services each year. Traditionally, these contracts are awarded on the basis of a combination of a contractor's proposed cost, quality, technical capability and demonstrated past performance. While all valid and important comparators, the overall quality and customer satisfaction achieved at the completion of contracts awarded on these bases remains highly variable from contract-to-contract.
Abstract By applying a lean enterprise lens to studies of the evolving field of system of systems... more Abstract By applying a lean enterprise lens to studies of the evolving field of system of systems engineering (SoSE), it has been observed that many SoSE teams are developing processes that are consistent with many lean enterprise principles. These SoSE processes are designed to efficiently evolve the group of systems to meet new needs using limited resources. This paper provides further insights and recommendations for the evolution of system of systems processes using lean concepts.
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