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Chromium Blog

News and developments from the open source browser project

Keeping spam off the Chrome Web Store

Wednesday, April 29, 2020

Since the introduction of the Chrome Web Store in 2011, it has become the largest catalog of browser extensions with over 200,000 available to all of our users. This has helped millions of users to customize their browsing experience on Chrome in ways we could have never imagined, from niche utilities to companies building businesses around the platform’s capabilities.

In response, our abuse systems and review teams have been hard at work ensuring that the Chrome Web Store is free from abuse, as many of our developers have noticed an increase in review times lately. However, the increase in adoption of the extension platform has also attracted spammers and fraudsters introducing low-quality and misleading extensions in an attempt to deceive and trick our users into installing them to make a quick profit. We want to ensure that the path of a user discovering an extension from the Chrome Web Store is clear and informative and not muddled with copycats, misleading functionalities or fake reviews and ratings. Therefore, in order to keep the quality of our inventory high and help users find what they want, we’re introducing some updates to our spam policy:

Developers or their affiliates should not publish multiple extensions that provide duplicate experiences or functionality on the Chrome Web Store.

Extensions should not have misleading, improperly formatted, non-descriptive, irrelevant, excessive, or inappropriate metadata, including but not limited to the extension’s description, developer name, title, icon, screenshots, and promotional images. Developers must provide a clear and well-written description. Unattributed or anonymous user testimonials in the app's description are also not allowed.

Developers must not attempt to manipulate the placement of any extensions in the Chrome Web Store. This includes, but is not limited to, inflating product ratings, reviews, or install counts by illegitimate means, such as fraudulent or incentivized downloads, reviews and ratings.

Extensions with a single purpose of installing or launching another app, theme, webpage, or extension are not allowed.

Extensions that abuse, or are associated with the abuse of, notifications by sending spam, ads, promotions, phishing attempts, or unwanted messages that harm the user’s browsing experience are not allowed. Extensions that send messages on behalf of the user without giving the user the ability to confirm the content and intended recipients are also not allowed.

The new policy can be found in our updated Developer Program Policies.

Developers must comply with this policy by August 27th 2020. After that date, extensions that violate the updated policy may be taken down and disabled. You can learn more about these changes and how they may apply to you in our Spam policy FAQ.

Posted by Rebecca Soares and Benjamin Ackerman, Chrome Policy and Anti-Abuse Team

Google

Taking Action on Deceptive Installation Tactics

Thursday, May 30, 2019

Privacy, security and transparency are at the forefront of all the work we do on Chrome. In October, we announced changes aimed at ensuring Chrome extensions are trustworthy by default, but the work doesn’t end there.

As part of our commitment to transparency, we are announcing a new policy targeting deceptive installation tactics for extensions on the Chrome Web Store. We’ve seen that the path to downloading a Chrome extension influences user trust in all extensions. One bad experience can affect a user’s interest in the many great extensions our developers create. Setting the right expectations for what an extension does, from the start, helps create a healthy and thriving ecosystem of extensions, developers, and passionate users.

Last year, to improve user transparency we deprecated inline installation and began requiring all extension installs to go through the Chrome Web Store. This change has helped reduce user complaints about unwanted extensions by 18 percent. However, we still receive user feedback about deceptive extension install flows. As user transparency is an important part of our ecosystem, we are continuing to push these initiatives forward by prohibiting extensions that benefit from deceptive install tactics with the following policy:

Extensions must be marketed responsibly. Extensions that use or benefit from deceptive installation tactics will be removed from the Chrome Web Store.

Deceptive installation tactics include:

Unclear or inconspicuous disclosures on marketing collateral preceding the Chrome Web Store item listing.

Misleading interactive elements as part of your distribution flow. This includes misleading call-to-action buttons or forms that imply an outcome other than the installation of an extension.

Adjusting the Chrome Web Store item listing window with the effect of withholding or hiding extension metadata from the user.

Please audit all of your install traffic to ensure it is compliant before July 1st, 2019. You can also find an FAQ on the new policy in the Chrome Developer Center.

Today, we also announced additional policies to further protect users as part of Google’s Project Strobe. We will be requiring that extensions request the narrowest permissions needed to implement their features, and requiring more extensions to post privacy policies and handle user data securely. Read more about those changes in the Keyword post and the Chrome Developer Center FAQ.

Posted by Swagateeka Panigrahy and Benjamin Ackerman, Chrome Policy and Anti-Abuse Team

Google

Labels: anti abuse , Chrome Developer Center , Chrome extension , chrome web store , deceptive installation , Developer Program Policy , privacy , Project Strobe , security , transparency

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