Package delay, loss, damage claim service process! (Click to view)

Note: Opening the insurance service is only to respond to the accidental accident of the order, under normal circumstances, do not open the insurance service order will not be damaged and lost! Customers can choose according to their own needs.

What does Buyer Protection cover?
Buyer Protection is a service provided by Seel (a 17TRACK partner). It covers delayed, damaged, and lost items that meet the following criteria.
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*Delay: Domestic packages not delivered before the 10th day following order fulfillment (i.e., the date when the order is shipped by the merchant) or international packages not delivered before the 30th day following order fulfillment are considered delayed. The compensation for delayed packages is $5 USD. (If the order is not transacted in USD, compensation will be made in the currency of the transaction. For example, if an order in euros is delayed, the compensation is €5.)

*Loss: Domestic packages not delivered 30 days after order fulfillment (i.e., the date when the order is shipped by the merchant) are considered lost. (60 days for international packages.) Lost packages will be compensated for the actual item(s) value paid.

*Damage: Buyer Protection covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items will be up to the value paid for the purchased item(s).

*Buyer Protection also includes carbon-neutral shipment within the recipient’s country.

*Note: Total compensation for one cover is up to the value actually paid for the item(s).

Supports Afterpay (click to see how this works), Szeele (click to see how this works), Zip (click to see how this works). Payment in 4 instalments.

Standard Free Shipping: YunExpress, 4PX, USPS for less than 8KG, Ocean shipping for above 8KG. Fast Shipping: Use 4PX, UPS, DHL Express.

Our standard free shipping within 8kg is About 5-10 working days, ocean shipping over 8kg is About 20-30 Working days, DHL or UPS Fast shipping is About 3-5 working days, of course, this does not include occasional force majeure factors!

Shipping is divided into free shipping and DHL or UPS Fast shipping, Shipping times and costs vary by location, You can check the detailed shipping costs on our Shipping Policy page!

You will receive a notification email in your email once the package has been shipped. The tracking number and link inside are for tracking the timely status of the package.You can also track at Our order tracking page . Or if you need a team members help to check up, please contact with our service team support@bometoys.com and we will be in touch with a status update.

Yes! If you need accessories and technical support for the products you purchased in our store, please contact us and our technical team will solve the problem for you at the first time!