More than 150 Information Technology practitioners participated in a study of communication risk ... more More than 150 Information Technology practitioners participated in a study of communication risk differences between traditional project teams and those operating virtually, with some team members physically remote. Contrary to previous research, results indicate that when team members are not grouped in one location, the level of risk from inadequate communication is not significantly higher. Further, despite increased dependence of virtual teams on technology for communication, there was no evidence of significantly more project risk because of technological flaw. However, due to inadequate knowledge transfer, virtual team projects suffer considerably more risk. A plausible explanation is decreased implicit or informal knowledge transfer in virtual environments. We conclude that the probability of inadequate knowledge transfer should be included in virtual project risk management plans, and consideration should be given in these projects to the degree that information which is implicitly shared could be shared explicitly through electronic means.
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Slides by Talha Shah