John Zeleznikow
John Zeleznikow has conducted research and taught in Australian, US, French, Dutch, Israeli, Belgian, German, UK and Polish universities for 45 years. He has worked in mathematics, computer science, law and business schools. He is the author of 3 research monographs, 78 refereed journal articles and over 200 refereed conference articles. John has also won over $A8 million in competitive research grants.He has successfully supervised 18 PhD students (including one who is a professor at Harvard Medical School), 6 postdoctoral fellows and over 50 honours students. On 16 November 2005, he and a former PhD student Dr. Emilia Bellucci won their heat of ABC television's New Inventors program for software that assists divorcing couples to negotiate their disputes.Over the past 25 years, Professor Zeleznikow has focussed on how Artificial Intelligence can be used to enhance decision-making. Specific examples have been created in the domains of law, negotiation and sport. His research findings have been utilised by law and mediation firms, Victoria Legal aid, Relationships Australia Queensland, Victorian Institute of Sport, Australian Institute of Sport and Relationships Australia Victoria.Professor Zeleznikow’s previous positions include Director of The Joseph Bell Centre for Forensic Statistics and Legal Reasoning at the University of Edinburgh Law School, Head of the Department of Computer Science at Latrobe University and Associate Dean (Research), Faculty of Business and Law at Victoria University.
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Key words: Knowledge Management, Hotel Customer Complaint Management