@Nicki Dehn - thanks for reaching out. We just updated the target GA date for this feature to end of September. The reason being that we are collecting more feedback via beta survey and we want to implement some of the feedback prior to GA. Dark mode ...

I have published the data action and noticed that the output for the data action is showing as rows.f.v. with in the architect how can i verify/view the value assigned to the output ? ------------------------------ Karthik Ageer Computer Generated ...

Quick question regarding the usage costs. This post call survey flow appears to be a bot flow but the documentation indicates that this flow will count against IVR usage. So there will be no Bot usage charged for post call survey flows? Also since this ...

Add your queues to separate divisions (https://help.mypurecloud.com/articles/divisions-overview/) and create a transfer role for agents using the " Conversation > Communication > Target" permissions that will limit where they can transfer. ------------------------------ ...

Hello Genesys Cloud Community, need some help in case you might've had a similar need: To integrate with an Two Way Radio Console software, specifically on how to allow an Agent to be able to mute the audio either from Genesys Cloud (Active Call) or from ...

Attention Players The Genesys Community's first Olympic Game for the 2024 season is about to begin. The game is the classic video game Brick Breaker , with a Genesys twist. A prize goes to the player with the highest score. Instructions ...

Good morning, We have several queues within our organization. We'd like to prevent agents from transferring to certain queues, such as test queues. I have not found any settings or documentation that would prevent this and I'm wondering if this feature ...

Hello Jeff, At this point in time, according to this documentation , the callback call attempt is based on contact. As of now the work around I see that is out of box is increase the number of call attempts or keep doing what you are doing. I would ...

This is very helpful! Thank you so much for taking the time to provide a detailed response. I have submitted a fresh idea to the portal as the one you provided, while interesting, didn't quite encompass what we need. Have a great day! https://genesyscloud.ideas.aha.io/ideas/CESMS-I-31 ...

Hello Prateek, Though I cannot speak for the rest of the community. I have seen customers upgrading their browser once a quarter. Just be aware that if you run into an issue and open a case with Care and they see that the browser is out of date ...