ABSTRACT Purpose ‐ This paper aims to describe the process of identifying, applying and assessing... more ABSTRACT Purpose ‐ This paper aims to describe the process of identifying, applying and assessing the balanced scorecard model on a five-year, strategic plan in an academic, medical library two years into the five-year period. The existing strategic plan consisted of eight inter-connected pathways with multiple goals and objectives, generating a high volume of data, which made it difficult to track the implementation of the plan. Design/methodology/approach ‐ A research query seeking an alternative to the current strategic plan framework was developed and researched. This process identified the balanced scorecard as a possible successful alternative to the eight inter-connected pathways in place. After the application of the balanced scorecard, a second query, with assessment criteria, was developed to determine if the balanced scorecard did, in fact, provide a better framework than the original plan. Findings ‐ The balanced scorecard restructured the eight pathways into four perspectives to create an aligned, cause-and-effect strategy. The original plan had too many themes to manage and lacked a cohesive strategy. Performance measures proved more meaningful and manageable in measuring the success of the strategic plan than the high volume of project management data. It was concluded that the balanced scorecard met the assessment criteria as a better framework for the strategic plan. Practical implications ‐ Aligning goals and objectives to form strategy simplified the implementation of the strategic plan. Performance measures focus on the performance of the organization, creating a process of continuous improvement. Originality/value ‐ While the balanced scorecard has been applied in academic libraries, this project successfully applied the model on a strategic plan two years after its implementation.
In June 2000, the Biomedical Library at the University of South Alabama introduced Prospero, an e... more In June 2000, the Biomedical Library at the University of South Alabama introduced Prospero, an electronic desktop document delivery service. From June 2000 to November 2002, Prospero delivered 28% of interlibrary loan requests and 72% of document delivery requests. In November 2002, the library conducted a user satisfaction survey of the Prospero service. Forty-two surveys were used. Fifteen responses were received from affiliated faculty, staff, and students, who generally expressed satisfaction with the service. Twenty-seven responses were received from unaffiliated users, comprised of medical libraries, individual users, and businesses. Based on the survey results, the library deemed the Prospero service a success. To better support users, the library's Web page was updated to include hardware and software requirements for successful use of the Prospero service, as well as screen shots of the Prospero process.
Journal of Interlibrary Loan, Document Delivery & Information Supply, 2002
Page 1. The Magic of Prospero Ellen N. Sayed Sarah D. Murray Kathy P. Wheeler ABSTRACT. As techno... more Page 1. The Magic of Prospero Ellen N. Sayed Sarah D. Murray Kathy P. Wheeler ABSTRACT. As technology advances and patrons' demands for timely access to information increase, librarians seek new methods for improv-ing document delivery and interlibrary loan services. ...
Journal of Electronic Resources in Medical Libraries, 2005
With the proliferation of electronic information products, contemporary biomedical libraries must... more With the proliferation of electronic information products, contemporary biomedical libraries must carefully evaluate and choose among the many available databases, including a variety of drug information resources. This article evaluates three standalone drug databases: eFacts Online, Epocrates Rx Online(tm), and Clinical Pharmacology(tm). Within this article the authors compare and outline the relative strengths and weaknesses of these three drug resources,
ABSTRACT Purpose ‐ This paper aims to describe the process of identifying, applying and assessing... more ABSTRACT Purpose ‐ This paper aims to describe the process of identifying, applying and assessing the balanced scorecard model on a five-year, strategic plan in an academic, medical library two years into the five-year period. The existing strategic plan consisted of eight inter-connected pathways with multiple goals and objectives, generating a high volume of data, which made it difficult to track the implementation of the plan. Design/methodology/approach ‐ A research query seeking an alternative to the current strategic plan framework was developed and researched. This process identified the balanced scorecard as a possible successful alternative to the eight inter-connected pathways in place. After the application of the balanced scorecard, a second query, with assessment criteria, was developed to determine if the balanced scorecard did, in fact, provide a better framework than the original plan. Findings ‐ The balanced scorecard restructured the eight pathways into four perspectives to create an aligned, cause-and-effect strategy. The original plan had too many themes to manage and lacked a cohesive strategy. Performance measures proved more meaningful and manageable in measuring the success of the strategic plan than the high volume of project management data. It was concluded that the balanced scorecard met the assessment criteria as a better framework for the strategic plan. Practical implications ‐ Aligning goals and objectives to form strategy simplified the implementation of the strategic plan. Performance measures focus on the performance of the organization, creating a process of continuous improvement. Originality/value ‐ While the balanced scorecard has been applied in academic libraries, this project successfully applied the model on a strategic plan two years after its implementation.
In June 2000, the Biomedical Library at the University of South Alabama introduced Prospero, an e... more In June 2000, the Biomedical Library at the University of South Alabama introduced Prospero, an electronic desktop document delivery service. From June 2000 to November 2002, Prospero delivered 28% of interlibrary loan requests and 72% of document delivery requests. In November 2002, the library conducted a user satisfaction survey of the Prospero service. Forty-two surveys were used. Fifteen responses were received from affiliated faculty, staff, and students, who generally expressed satisfaction with the service. Twenty-seven responses were received from unaffiliated users, comprised of medical libraries, individual users, and businesses. Based on the survey results, the library deemed the Prospero service a success. To better support users, the library's Web page was updated to include hardware and software requirements for successful use of the Prospero service, as well as screen shots of the Prospero process.
Journal of Interlibrary Loan, Document Delivery & Information Supply, 2002
Page 1. The Magic of Prospero Ellen N. Sayed Sarah D. Murray Kathy P. Wheeler ABSTRACT. As techno... more Page 1. The Magic of Prospero Ellen N. Sayed Sarah D. Murray Kathy P. Wheeler ABSTRACT. As technology advances and patrons' demands for timely access to information increase, librarians seek new methods for improv-ing document delivery and interlibrary loan services. ...
Journal of Electronic Resources in Medical Libraries, 2005
With the proliferation of electronic information products, contemporary biomedical libraries must... more With the proliferation of electronic information products, contemporary biomedical libraries must carefully evaluate and choose among the many available databases, including a variety of drug information resources. This article evaluates three standalone drug databases: eFacts Online, Epocrates Rx Online(tm), and Clinical Pharmacology(tm). Within this article the authors compare and outline the relative strengths and weaknesses of these three drug resources,
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