I am an Assistant Professor of Strategic Management at California State University Dominguez Hills. My research focuses on strategy and social entrepreneurship. My current research on Impact Sourcing organizations is centered around the overarching theme- how do these organizations manage the inherent social-business tensions that arise when they combine multiple missions?
This study contributes to the growing interest in how hybrid organizations manage paradoxical soc... more This study contributes to the growing interest in how hybrid organizations manage paradoxical social—business tensions. Our empirical case is ‘impact sourcing’ – hybrids in global supply chains that hire staff from disadvantaged communities to provide services to business clients. We identify two major growth orientations - ‘community-focused’ and ‘client-focused’ growth - their inherent tensions and ways that hybrids manage them. The former favors slow growth and manages tensions through highly-integrated client and community relations; the latter promotes faster growth and manages client and community relations separately. Both growth orientations address social-business tensions in particular ways, but also create latent constraints that manifest when entrepreneurial aspirations conflict with the current growth path. In presenting and discussing our findings, we introduce pre-empting management practices of tensions, and the importance of geographic embeddedness and distance to the paradox literature.
As a latecomer economy, Africa faces persistent difficulties with catching up in global markets. ... more As a latecomer economy, Africa faces persistent difficulties with catching up in global markets. This study examines the strategic potential of community-based hybrid models, which balance market profitability with social impact in local communities. Focusing on the global business services industry in Kenya and South Africa, and the practice of ‘impact sourcing’ – hiring and training of disadvantaged staff servicing business clients – we find that while regular providers struggle to compete with global peers, hybrid model adopters manage to access underutilized labor pools through community organizations, and target less competitive niche client markets. We further identify key industry, institutional and firm-level factors that affect hybrid model adoption. Findings have important implications for research on catch-processes in latecomer economies, hybrid models and global business services.
Clark, G.L., Feldman, M.P., Gertler, M.S., Wojcik, D. (Eds.): The New Oxford Handbook of Economic Geography. Oxford, UK: Oxford University Press., 2018
We review key drivers, trends and consequences of global sourcing of business processes – the sou... more We review key drivers, trends and consequences of global sourcing of business processes – the sourcing of administrative and more knowledge-intensive processes from globally dispersed locations. We argue that global sourcing, which is also associated with ‘offshoring’ and ‘offshore outsourcing’, has co-evolved over the past three decades with the advancement of information and communication technology (ICT), a growing pool of low-cost, yet often qualified labor and expertise in developing countries, and increasing client-side global sourcing experience. We show how this dynamic has led firms to develop new global capabilities, governance and business models, changed the geographic distribution of work and expertise, and promoted the emergence of new geographic knowledge services clusters. We further introduce three new trends – the emergence of global delivery models, ICT-enabled service automation, and impact sourcing – and discuss future directions for research.
This study contributes to the growing interest in how hybrid organizations manage paradoxical soc... more This study contributes to the growing interest in how hybrid organizations manage paradoxical social—business tensions. Our empirical case is ‘impact sourcing’ – hybrids in global supply chains that hire staff from disadvantaged communities to provide services to business clients. We identify two major growth orientations - ‘community-focused’ and ‘client-focused’ growth - their inherent tensions and ways that hybrids manage them. The former favors slow growth and manages tensions through highly-integrated client and community relations; the latter promotes faster growth and manages client and community relations separately. Both growth orientations address social-business tensions in particular ways, but also create latent constraints that manifest when entrepreneurial aspirations conflict with the current growth path. In presenting and discussing our findings, we introduce pre-empting management practices of tensions, and the importance of geographic embeddedness and distance to the paradox literature.
As a latecomer economy, Africa faces persistent difficulties with catching up in global markets. ... more As a latecomer economy, Africa faces persistent difficulties with catching up in global markets. This study examines the strategic potential of community-based hybrid models, which balance market profitability with social impact in local communities. Focusing on the global business services industry in Kenya and South Africa, and the practice of ‘impact sourcing’ – hiring and training of disadvantaged staff servicing business clients – we find that while regular providers struggle to compete with global peers, hybrid model adopters manage to access underutilized labor pools through community organizations, and target less competitive niche client markets. We further identify key industry, institutional and firm-level factors that affect hybrid model adoption. Findings have important implications for research on catch-processes in latecomer economies, hybrid models and global business services.
Clark, G.L., Feldman, M.P., Gertler, M.S., Wojcik, D. (Eds.): The New Oxford Handbook of Economic Geography. Oxford, UK: Oxford University Press., 2018
We review key drivers, trends and consequences of global sourcing of business processes – the sou... more We review key drivers, trends and consequences of global sourcing of business processes – the sourcing of administrative and more knowledge-intensive processes from globally dispersed locations. We argue that global sourcing, which is also associated with ‘offshoring’ and ‘offshore outsourcing’, has co-evolved over the past three decades with the advancement of information and communication technology (ICT), a growing pool of low-cost, yet often qualified labor and expertise in developing countries, and increasing client-side global sourcing experience. We show how this dynamic has led firms to develop new global capabilities, governance and business models, changed the geographic distribution of work and expertise, and promoted the emergence of new geographic knowledge services clusters. We further introduce three new trends – the emergence of global delivery models, ICT-enabled service automation, and impact sourcing – and discuss future directions for research.
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Papers by Chacko G Kannothra