default search action
"Moving beyond the direct impact of using CRM systems on frontline ..."
Renee Rui Chen et al. (2020)
- Renee Rui Chen, Carol Xiaojuan Ou, Wei Wang, Zhuo Peng, Robert M. Davison:
Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour. Inf. Syst. J. 30(3): 458-491 (2020)
manage site settings
To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.