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"Moving beyond the direct impact of using CRM systems on frontline ..."
Renee Rui Chen et al. (2020)
- Renee Rui Chen, Carol Xiaojuan Ou
, Wei Wang, Zhuo Peng, Robert M. Davison
:
Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour. Inf. Syst. J. 30(3): 458-491 (2020)
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