"Exploring Online Customer Experience Formation: How do Customers Explain ..."

Tiina Kemppainen, Markus Makkonen, Lauri Frank (2019)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2019-12-17

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  - conf/bled/KemppainenMF19
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Tiina Kemppainen, Markus Makkonen, Lauri Frank:
Exploring Online Customer Experience Formation: How do Customers Explain Negative Emotions during Online Shopping Encounters? Bled eConference 2019: 26

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